I have been to this Burlingame Ace Hardware store several times and always received great customer service. It is well stocked for any item that you could possibly need for your home or other repairs. The staff is always excellent, polite and helpful. I was very fortunate to be helped by an experienced staff who understood completely about screws, nuts, washer, and the spring screw to fasten the bug deflector on my hood of my car. He explained to me how to put the parts together so that the screw will not fall off with movement. When I got home and tried to put the screw on the hood, I forgot the order of how the screw, washer, spring screw and nut were to be arranged. I called the store back and talked to the same staff who was very helpful to me. He explained in detail the process again and I was able to complete my task. Thank you so much for your help. I had gone to the dealership to try to find the appropriate part, but it was not in stock and discontinued. The dealership was not helpful in directing me on how to find appropriate parts. read more

Poor poor customer service. Older Asian male , short with his responses and rude. Zero help. Go to another Ace Hardware if you need helpful assistance. read more

Pretty decent selection of home repair items like adhesives, wall mounts, light bulbs, plastic utensils, paper plates, etc. Everything is packed in there, but somehow was able to find the things I needed without any help. Items are priced a bit higher than Amazon or Walmart, but if you are in a bind or short on time it might be a necessary evil. Service here is severely lacking - I was trying to make a return and the man at the front was straight rude about it. They dont accept returns outside of the three franchises stores owned by that specific owner. That is ok, but this wasn't explained well and when I asked further, they rolled their eyes and said "like I already said, I can't help you - this isn't Fremont ".. uhm. ok. Still 3 stars cuz it would probably be clutch when you need something last minute, but dont expect any kindness here. read more

I came to Ace Hardware after wasting an hour at Home Depot, though the elderly gentlemen seemed busy. The younger fella was absolutely patient and helped me locate two screws that I needed for an item that was not standard. I really appreciated his patience and diligence to ensure that I walked out with the right part. We were still busy talking about locating the part after I purchased it. I ended up leaving it at the counter. I called back. They were nice enough to leave it outside the store for me to pick up after hours. read more

They've hired new front facing people but they failed to train them on some basics. I came in to recycle a CFL lightbulb and they said Recology doesn't take them anymore?? And that the service told the store they can't collect them either?? What? I know for a fact we have Hazardous Household Waste collection and we can make appointments to drop off so the cashier is wrong on that front. The store most likely discontinued the service for whatever reason. I ended up driving to Lowe's to recycle. Better to call in and see if they even take batteries at this point. At least with the new customer facing hires, I am not getting rude and racist attitudes like before. Maybe their customer service has improved too and they will help you find things in their packed store. read more

Had five copies of a house key made. None of them worked because when I tried them out and then looked at them, you could readily see they were larger than the key they were supposed to be copying. And the price was quite high, to boot. read more

Very disappointing experience with customer service. The two older gentlemen at the front were extremely rude and unhelpful. When we tried to return an item, they immediately told us that returns weren't allowed -- something no one mentioned when we purchased it. Instead of explaining the policy calmly, they spoke to us in an aggressive and accusatory tone, making the entire interaction uncomfortable. This is not the kind of service you expect from a neighborhood hardware store. Definitely won't be returning. read more

Ace really is the place with helpful hardware people. I have had more assistance trying to find items and they are well versed in what their products are. Nice to have such a store in this area. read more

The people are always so helpful and they know everything, I am looking for the most obscure thing and they know exactly where it is. You don't think they'll have it but they do. read more

Jeff P was extremely kind and went the extra mile to help me. You can tell he cares about the business, this will be my new go-to spot

Ever need something, but didn't want to trek out to a big box store and pore through dozens of options? I appreciate that ACE generally has items of reasonable quality (which can't be said of the other places), and that the front staff somehow knows where everything is and what they have/don't have. I also love that they are downtown, and convenient to other errands I usually have in the area. read more

The five stars is meant for the older Black gentleman who works there on weekends and other times at a local lumberyard. (My poor memory means I totally forgot his name.) He was very helpful when I visited several weeks ago. My father had not heard his answer to me and asked him the exact same question I just did but he was patient and answered him again. Followed his suggestions and they helped me and my neighbor fix our plumbing issues. Otherwise, service can be hit-or-miss depending on who you encounter. This hardware store has the a great opportunity to garner more business by being helpful to customers. As a long-time home owner and HOA Board member, I am willing to pay more for service when it comes to home repairs/ renovations since while other places might have cheaper supplies, it's often advice I seek at the same time, even something as simple as 'Where is A located?" read more

That is unfriendly as a counter service person could be, especially the older Asian, dude. Grumpy and knowledgeable doesn't care just ask him a question you'll see. read more

If I could give less than 1 star I would. The Russian lady who works here is rude and plain mean. She indirectly accused me of stealing when trying to do an exchange for two different kinds of locks. I don't know if it was racial profiling or if it's because my outfit made me look younger like a kid that day. If you are able, definitely go to a different hardware store for a better experience. Also be weary when you do returns/exchanges, she has very specific rules that aren't consistent with any other retail store. Side note: I also overheard her talking smack about me with another customer. Definitely toxic vibes at this store. Stay away. read more

Depends on who you talk to, they could be very helpful or you can get a person who knows nothing. Came looking for a spin handle, asked a lady if they have one, I have a stone faced respond of "Show me a picture" Ask the same question to another gentleman and at lease he try to look for one. read more

I've been fairly disappointed with some of the service as of recent. I was told for purchases to just keep the receipt as needed but was never told that I couldnt return items if I used them and it didn't work. This was for some bathroom caulking that didn't function as I expected it to. Only reason this isn't a 1 star review is because the manager tried to make the situation right probably as best as they could. Moral of the story is if you are uncertain about a product, you're better off going to Lowe's or Home Depot where their return policies are more clear cut and friendlier to people who may be risk-averse to new products. read more

Last night we toasted the abilities of the woman behind the counter. Newbies, don't be put off by Camie's gruff exterior--it's a Slavic thing: respect through strength. She stocks a deep selection of parts & supplies, though you may need to ask for help finding items. Better, Camie knows her stock. She carries furnace filters in sizes not available at Home Depot. These are stored way overhead, so ask. Any time a person can avoid soulless Home Depot is a win, no? Best of all, she is willing to troubleshoot. Yesterday for instance, I swore I needed 3032 size batteries for a car key. I'm a careful guy & made notes of the size required from the owner's manual. Not only did she persist in finding a solution--maybe 2032?, she opened up the Acura key to reveal that 2032 is indeed stamped in tiny letters inside. These were in stock & priced better than elsewhere. Key works. It takes a lot to render me speechless. I will be back. read more

Always used to love this convenient place, but service since Covid has gone down hill . There used to be 2 nice older gentlemen there , and you could ask them anything. They were always friendly and helpful. Now there is this , I believe Russian, lady who is short and impatient . I feel she is rude sometimes. Today I picked up something that didn't quite seem right and she got extremely rude because I didn't agree right away with her. Whatever happened to courtesy and customer service there. read more

Owner: What an outrageous insult and disrespect. Your tall and sandy blonde hair male worker at the front desk displayed an unforgettable attitude. I wanted to test my costly online heater investment before using the appliance back home. Simple task. Your worker seemed very bothered with unloading the dented product box. He rudely RIPPED OPEN the plastic bag containing the plug!! Doesn't anyone use SCISSORS? You are a hardware store and it is common courtesy. He never had the audacity to remove the plastic cover and turn on the heater to demonstrate and ensure functionality; even when I waited patiently. Rather, he rudely grimaced at me and sarcastically commented that "it should work". What am I paying for? Unacceptable and deplorable. I also had the horrific phone interaction with a judgmentally arrogant, controlling and ignorant male worker named, Emmanuel. I needed to report this vile treatment. He labeled me as being rude and threatened to hang up. I did him a favor instead. I risked calling back hoping for someone else and Emmanuel inhumanely hung up on me. What kind of a business is this!? Rest assured, I will share this callous experience. Shame on you. I deserve a refund. read more

I've been to the store more than five times. Every time that I've been here there's nothing like being followed around and looked at like you're trying to steal something. I'd rather waste gas and drive to Stanford then spend money in this store again. If I can put a - would but I have to put one to be able to post this. read more

Thank you!!!!! I just went into your Ace and was SO HAPPY to see Cammy back in this store. It hasn't been the same without her. She is so knowledgeable and really helps the customers. I am always amazed at all she knows. You can tell what a hard worker she is. It's always so neat and clean when she is there!! read more

If you like lousy service and an unhelpful attitude THIS IS YOUR PLACE. Employee acts as if she is unhappy being there and by asking a question you are disturbing her. Suggestion: If you are unhappy working there "GO WORK SOMEWHERE ELSE!" read more

Went in today for a few brass fittings for a drinking water filter. Very narrow aisles filled with people with no social distancing. No help and very limited stock on shelves. Waste of time. read more

I went there today to purchase a mask and some stuff. This older lady who works or maybe an owner was really not a nice human being. Has an accent. I asked if i can purchased the masked and she rudely responded , don't worry We have plenty and don't need to act like other and she stopped. She knew I was ready to tell her off , because Im asian and she doesn't have the right to talk to me that way. She is a bitch!! read more

Cashier tried to arbitrarily charge me $30 for a plunger as an unknown item because he couldn't find the barcode to scan. All the plungers they carry are less than $15. Why would you try to rip me off ? I don't get offended easily but I will if you treat me like an idiot. Thankfully, I didn't actually need the plunger so I went later to Target and got a plunger with a brush for $12. read more

Overpriced tool with rude customer service enforcing a very short return window. Only come here as a last resort

Third time and you are out. Have ordered from this location and shame on me for giving them a third chance. Every time they show in stock, and multiple items end Up being out of stock even though they confirm it to begin with., then you get an items cancelled notification. Even if you call them on the phone they tell you stuff is in stock, you show up and lo and behold they don't have it. I will no longer order from this location and will take my business to the ace hardware in San Mateo. They at least confirm the item is in stock when you call. read more

I went this morning to get a duplicate of keys, since last time I went I found out that the keys they printed me didn't work at all. So I came back this morning and spoke to the manager where she proceeded to make racist and extremely rude and out of pocket remarks about me and yelling at me for not wanting a "4 set of keys" considering I only needed 2 keys. She proceeded to tell me "you speak Spanish don't you" and yelled at me for speaking Spanish which I certainly WASNT. She treated her coworkers with utter most disrespect shoving them out of them way and loudly saying "get out of the way let me do this" I couldn't believe what I was hearing and experiencing. not in my years of shopping have I had such a racist experience than this. read more

Terrible service many times in a row now. Been going to this store since 2006 but no more. Echoing a lot of the reviews about how unhelpful and rude the staff are there. The last example: I was looking for a special type of screws. They barely gave me the right aisle number and told me several times to keep looking for myself or buy different types to see what works... read more

Great store with super friendly service. Plants and tsotchkes outside the store. Great curbside appeal. Perfect for a quick pick up of WD40 or felt pads to put on furniture so not to scratch the hardwoods! read more

Burlingame Ace Hardware - Leave the kids at home - Hardware Stores Near Me - Burlingame, California

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Look up "Neighborhood Hardware Store" in the dictionary and you will see an entry for this Ace hardware store. I've been sitting here for several minutes trying to think of five items to list that would convey the vastness of the selection of products they offer... Front door mats, coffee makers, pencils, power tools, lots of silly, novelty items, hundreds of different tapes and adhesives (of which I am an addict LOL.). Trust me, I can adhere anything to anyting! I purchased many sticky items that day! You can run in and grab just what you need, but it is such a fun store to browse through, you'll want to give yourself an hour one day to just stroll the aisles, you'll have a ball! read more

They need to change their hours. Came here at 6:30 cuz Yelps says still open for another 30 min....but nope....closed at 6. Wasted a drive for nothing. read more

Rotten customer service . I usually go to the Ace Hardware in San Mateo ( 1st Ave & Delaware) . The people who work there are always very helpful. Unfortunately they were out of a particular brand of cleaning product I was looking for, so i called this one in Burlingame. I explained to the guy who answered the phone the exact item i'm looking for. Asked him to please check stock and make sure they have it before I spend the time to drive over. He tells he is walking to the shelf and confirms yes they have it, only to be told when I got there that no, they never heard of the product. No apologies. Nothing. Just went about with what he was doing. Never setting foot in this Burlingame Ace again. Never. ( Note: this is a delayed post. I drafted this review several months back on the day it happened and forgot to hit Post. So just now posted it ), read more

Always a great experience here! Just had another one today. I placed an online order for pickup that was canceled because the item was damaged. Instead of leaving it at that, a rep at the store called me and apologized, and shared with me 3 alternatives to the item. Went over all the info and pricing of alternatives. Really went above and beyond the call of duty. Thanks Ace! read more

I am the person that called in advance to make sure you had what I needed to make a small repair at my home in Burlingame. You assured me you had what I needed. When I arrived I announced that I was the one who called you and you pointed to where I could locate the item. I went to the shelf but it had a lock on it. By this time you were behind the counter cashiering, there was one person there so I stood in line and waited my turn. My turn is up and 3 people lined up behind me. When I stepped up I told you the item I need is locked. You asked me to step aside while you helped the person behind me, I waited patiently and you continued to help more people in the line. For the first time since this virus came upon us I did not wear a mask per Doctors orders due to recent major surgery. So I'm waiting in line while this parade of unprotected people walk past me and I'm thinking I did everything possible to locate the item I needed so that I would not be out in the open, I figured in n out of the store right. Not Quite. I guess she / the cashier with heavy accent was expecting for me to wait until all the customers in line were taken care of and then I'd be helped. Funny though more people lined up and here I am being exposed to their air, their germs. I walked out. I moved here 6 years ago and have used this store over and over again simply because I'm a fix it kinda of guy, house, car, garden, tools, etc, Simply, they didn't care about my health or common decency to help, instead placed me on hold while I watched everyone being helped. No thanks, never again. I go into San Mateo on a regular basis, if I have to have an ACE I'll go there. read more

I use to love this store and shopped here all the time. Quit going awhile back because of the abrupt, rude lady at the desk. I live in Burlingame so this store was always so convenient to shop at. I was shopping on the Ave. yesterday and decided to try them again rather than driving to the ACE in San Mateo. Nothing had changed! The lady at the desk was so extremely rude and condescending! She is really scary! I will only go back to this store if I notice she has a day off and one of the friendly accommodating guys is working at the front desk. read more

I totally agreed other customer's review - This is exactly what a neighborhood hardware store should be!!! And they like helping people!!! Today, my husband was assembling a trike for our little one as his birthday gift but we misplace the wheel parts, my hubby tried over one hour to take the wheel out with no luck, so I took the trike to ACE hoping to find if any tool can let me get the wrong part off! I wait in line at the counter then a very friend man ask me what he can do for me, I told him, then he starts to help me right away!! he tried to hard to pull the ring out using all kinds of tools, he needs to use very big strength since the ring is totally stuck in there, and I am afraid he might hurt himself, then finally it came off!! He is my hero! When I asked him how much do I need to pay? He insistently said no. He reminds me my daddy in my hometown! Thank you so much! read more

Burlingame Ace Hardware - Front - Hardware Stores Near Me - Burlingame, California

Super disappointed. My family's been coming here forever. I just moved to the city and all the local big name stores wouldn't cut some PVC pipe for me. I drove all the way down and spent about an hour choosing my ends only to be told by the employee that this isn't true. And that she could only sell me the long pipes. I just have nowhere to cut the pipes at my house. Such a bummer driving 45 minutes to be told something different and to be blown off when I tried to explain to her. Never coming back and advising my family the same. read more

I went into ACE Hardware on Park Ave, Burlingame today to buy a paint roller. I found it on the shelf with the price marked as $1.79. However, the cashier rang it up as about $4. I told her it was marked as $1.79 and showed her this price on the shelf. She removed the price and told me it was a mistake. Well, it might be a mistake, but it wasn't my mistake. I told her I would buy it for the price advertised, $1.79. She just kept saying sorry, it was a mistake. The clerk doesn't seem to understand that you have to sell a product for its advertised price. I left. This cashier (who I think is the owner/manager?) would rather receive a negative Yelp review than sell a $1.79 product. Crazy. Be cautious if you buy something from this store. They may try to charge you more than their advertised price and just say, "Sorry, it's a mistake." I don't think the ACE Corporation encourages their franchisees to be dishonest. I will write ACE about this location's deceptive policy. read more

I didn't know exactly what I was doing on a couple of projects. Both Colin and Dylan were amazing. They were patient sat with me, made sure that I understood what I needed me to do, directed me to youtube videos, and several times they recommended a cheaper part that would do the job just as well. Be sure that you clarify the refund policy before you leave. As long as you stick to it, they are great. read more