The five stars is meant for the older Black gentleman who works there on weekends and other times…read moreat a local lumberyard. (My poor memory means I totally forgot his name.) He was very helpful when I visited several weeks ago. My father had not heard his answer to me and asked him the exact same question I just did but he was patient and answered him again. Followed his suggestions and they helped me and my neighbor fix our plumbing issues. Otherwise, service can be hit-or-miss depending on who you encounter. This hardware store has the a great opportunity to garner more business by being helpful to customers. As a long-time home owner and HOA Board member, I am willing to pay more for service when it comes to home repairs/ renovations since while other places might have cheaper supplies, it's often advice I seek at the same time, even something as simple as 'Where is A located?"

Pretty decent selection of home repair items like adhesives, wall mounts, light bulbs, plastic…read moreutensils, paper plates, etc. Everything is packed in there, but somehow was able to find the things I needed without any help. Items are priced a bit higher than Amazon or Walmart, but if you are in a bind or short on time it might be a necessary evil. Service here is severely lacking - I was trying to make a return and the man at the front was straight rude about it. They dont accept returns outside of the three franchises stores owned by that specific owner. That is ok, but this wasn't explained well and when I asked further, they rolled their eyes and said "like I already said, I can't help you - this isn't Fremont ".. uhm. ok. Still 3 stars cuz it would probably be clutch when you need something last minute, but dont expect any kindness here.

Although this store is considerably smaller than a typical Home Depot, it somehow feels more…read morecomplete. The space is manageable, the selection appears thoughtfully organized, and the overall experience is far less overwhelming than walking through a massive warehouse. For a neighborhood hardware store, it offers an impressive sense of practicality and convenience. What truly distinguished my visit, however, was the customer service. A young associate helped me search for the specific screws I needed and showed genuine patience throughout the process. Rather than simply pointing me toward an aisle, he took the time to assist me directly and made every reasonable effort to locate the correct item. His willingness to help turned what could have been a frustrating search into a pleasant and productive visit. That combination of attentive service, a well-considered selection, and an easy-to-navigate environment makes this store especially valuable. Bigger does not always mean better, and this is an excellent example of a smaller business delivering a more personal and satisfying shopping experience. It has definitely earned its place as my go-to hardware store in San Mateo.

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

Customer service is amazing and they host so many great neighborhood events. Recently came out for…read moretheir spring planting event with free BBQ. The free BBQ was really a piece of hot dog (they ran out of buns by noon) but I love how the company is giving back to the community unlike other big box stores by doing these events every month or two. They invited local organizations to come and table and I learned about some local chapters I never knew about. Their product selection is decent and the price can be cheaper or more expensive than other big box stores, but the customer service here is 100% better than Lowe's or Home Depot. The service associates will try and help you. Support businesses that support the local community it is in!

Poor service and hog prices. They want to charge an arm a leg for 2 screws. The staff was too busy…read moreto help with a simple question

After a long day of hiking at Quarry Park in Half Moon Bay, I came here for a great sandwich. I…read moreordered a turkey and cheese on sourdough. This is a really unusual place because they have Hardware, coffee, sandwiches, souvenirs, and drinks. There's also a lot of candy up front. The service was fast and the people are friendly. Note that they encourage you to take your food over to the hop Dogma Pub across the street.

It would be awesome to have a hardware store closer to the harbor than Ace. However, you never…read moreknow what they will have at this place and shelves are typically disheveled. They not only don't answer the phone, the number rang out of service, Are they PERMANENTLY CLOSED?

been working on this project for 2 weeks now - i brought it in to Gray's tonight and Craig took…read moreover - completely solved what was holding me up! 5 stars for Gray's and 5 for Craig

Huge store with a really helpful staff. In addition to Benjamin Moore, they are one of the few…read moreplaces I've found in the area that carries the "Fine Paints of Europe" brand - which legitimately makes a noticeable difference to me on cabinets - and they have a huge selection of wallpaper books to browse through ... a major plus vs trying to make decisions from online pictures.

Ok I like this place. TheRe is a lot of stuff here. More than you expect. Everything you need…read more Some of the stuff has been on the shelves, in the sun a long time. I have never went there and not found what I need plus a few other things. If you want something you may have to ask for it. I didn't have a problem. I will be back.

So the range of opinion here is valid in terms of customer service and selection. It isn't really a…read moretypical hardware store. An odd mix of contractor oriented wholesaler and an old school neighborhood hardware store in terms of parts and "hardware". The reason for my high(er) score, is that if I am looking for plumbing/faucet parts, or nuts/bolts/screws, I am more likely to find it here than one of the Ace Hardware stores, or even Home Depot or Lowe's, which really surprises me.

Very helpful and knowledgeable. Appreciate the time and service. Answered questions about…read moreTimberTech decking and we ordered.

Lived in San Mateo all my life and just recently went there for 6x6 posts for a driveway gate. This…read moreplace is huge, takes up both sides of the street. Great selection. The employee who helped me was very helpful and friendly. Highly recommend this business. They have a lot more than lumber.

We've been using Dolon's for many years, on all our projects. The first job Dolon's did for us was…read moreour house in Burlingame. In 1998, we purchased all new doors and windows. Since then, we have instructed all of our contractors to buy all doors and windows through Dolon's and to deal with Sam. Sam has been a godsend to our property management company. He knows his business, is very thorough, and pricing is fair. We recommend this to all our business partners in the industry, as well as to our family and friends.

Our Design + Build construction firm has been working with Dolan's, specifically Sam, for nearly 10…read moreyears. Our firm specializes in restoration of historic residential homes in San Francisco. Each and every order placed with Sam is made up of doors and windows that meet historic and code requirements, and more importantly our rigid standard for exceedingly high quality. Sam has diligently delivered many complicated solutions for our projects, and has even gone as far as work collaboratively with our engineers and manufacturer engineers to produce custom solutions. I cannot say enough about Dolan's and Sam - their outstanding contribution to our firm has help us to earn awards and general consistently high customer ratings.

I see they have great reviews online and based on that we called them to help with our garage door…read moreremote that was not working and a bathroom door handle- they are nice and friendly, but gave me very expensive quote, I paid them $200 but ended up just ordering the remote for $20 on amazon and installing myself as they gave a follow up quote of another $150. So something I got done in $20 was $350 from them. Also they said they will call me to fix the bathroom door lock which was not an emergency, it has been three months no call back to me. The person who picks phone when you call back said to call them back at 9 am or 5 pm when Mr Vern is there, why cannot he tell Mr Vern to call me back? Poor service and would not use again and would not recommend.

What a great business this is, people are courteous, friendly and very helpful! Kind of a…read morerefreshingly old fashioned place!

I've bought almost all the tile for my bathrooms and fireplaces here…read more The second time we ordered at 6pm for store pick up on a Saturday but decided to go in and pick it up instead. DONT DO THAT. They make a BIG fuss. Just order for pick up and wait for your ready message or go in store to pick it up yourself and buy at the register. Anyway, apart from the lady in the black apron making a fuss, this experience was top tier. We knew exactly what we wanted and knew the store was closing soon so my husband got the flat bed cart thing and carried our one year old straight to the back corner with my son following behind him. They left me in the dust because I am heavily pregnant and was waddling. Every store employee we passed told me "we're closing soon" so when I saw my husband up ahead walk past a worker and the worker look back at him, turn course, and begin to follow my husband I thought "we better hurry up" this guy is going to tell us they're closing soon but nope! He was soo nice! Asked us if we had questions, helped my husband load our flat bed cart because we were getting twelve boxes of 12x36 tile, got a forklift to pull out the boxes in the back and walked us to where the grout that was in display is located. I believe his name is Luis! Thank you Luis for a wonderful experience. We're sincerely sorry if we got you in trouble. You didn't know we ordered ahead until we got to the register. If anything this man deserves a promotion! Top tier customer service! Also, we hurried to this location to get the tile we wanted because it was $30 cheaper per box than the location by our home! Thats why we always make the trip to this location.

DO NOT give them your real phone number. They sell your number to all telemarketers…read more Made an appointment for hardwood floors & have been called & texted 100 times + from installers, tree trimers, roofers, gutters etc. for months now. Luckily phones have the ability to weed these calls out but still get tons of texts :(