I've been coming to this building for my hardware needs for over 20 years. Regardless of the name…read moreon the wall I've come here because I wanted to support local millbrae business. I've spent THOUSANDS of dollars here over TWENTY PLUS YEARS! I'm a "member " here. Basically they track my spending habits with my phone number. (I guess. Because I've seen no benefit to me from it ). Anyways that ends here and now. I've never been made to feel more unwelcome or unappreciated than I was 45 minutes ago. I work hard. I started my day at 5 am. Midday my trusty Carhartt jacket tore and I spent the rest of my 13.5 hour work day with cold drafts and a plan to come here for a new one. This is after all the same place I'd bought all my other high priced Carhartt gear. Put yourself in my shoes. 5 am start. Off at 6:30pm with a torn jacket. A feeble lunch of whatever it was I had and enough coffee to get me through. Race to the Outdoor supply and walk in the door to be "Greeted" by "You have one minute to shop!' We close at 7!!" (Mutters to coworker. Loud enough for me to hear "I know I know I shoulda locked it !" ). But I look at my watch it's 6:58. So apparently you don't "close at 7" you close a little before that. I'm followed by 2 men that are acting like children telling me "we close soon ! We close soon ! He's closing the register !!" In the MOST WHINY AND PATHETIC way I've ever heard. As I say. "I know I know I was already told. But I NEED A JACKET!" I'm followed to the jackets then I'm told again. "We close soon he's closing the register !!" (Look at my watch. It's 6:59) I find my jacket. It seems to have increased in price nearly double what I remember having paid previously but I'm literally so uncomfortable because I have two grown men and a teenager pacing and acting like they'll all be punished or something terrible will happen in the next 12 seconds. So I quickly find my size jacket. Only to discover that it's literally CHAINED UP!! With a steel cable and padlock ! In MILLBRAE. Not a third world country. Millbrae. Let me be clear. They've chained up the jackets and you can't even try them on!! Then as the three employees pacing around me figure out that they can't annoy me away. They begin to frantically try to unchain my $150 windbreaker while conversing loudly how inconvenient I am and how "he's closing the register !!" (Question ? Does ... like ?? I dunno. A BOMB GO OFF? Does like little Timmy lose a thumb if the register closes at 7:01? ) Cuz by 7:03 as I walk ran to the register in time to see another man shooed out the door with the entire rest of the store staff pacing by the door as If they all need a wee wee and the potty is closed .. the cashier is hurriedly ripping the cash drawer out of the register and trying to leave. Making me wonder what woulda happened if he left my sight ?? Would I have been told in that same whiny tone "sorry. We told you. He. Closed the register .." Seeing me ; his shoulders slump , he turns to the cash drawer and shoves it closed and BEFORE I can even ask "what's the easiest way I can pay and get out of this awkward mess?" He says "card only we're closing ". (Ok. I get that. It's literally all I've heard In the 4 minutes I've been here. ) I (for some reason) give my phone number even tho I already am seething and also oddly feeling guilty like I've somehow ruined 6-7 people's night by being their last customer. I pay and I'm followed out by 2 people. Only hearing my first friendly "thank you " as I walk out. Thinking to myself it felt like "thank you for FINALLY LEAVING !" It was 7:05pm So. I'll say online. Publicly for all to read what I said to her. "I'm sorry I came in .." I mean it. And when I say "I'm sorry. " the man I am means that it won't happen again. So don't worry Outdoor Supply. I won't bother you all again ever with my patronage. I'm sorry.

Was in search of a metal 33" inch tomato basket for a plant that we had grown inside but now…read moreneeded to be planted outdoors in our yard. Initially I was going to go to a local Ace Hardware but soon learned many locations did not have it in stock. As it happened, I was in the area and stopped by OS in Millbrae where they had several baskets of which I selected the 42" which was actually the size that I really needed. Great service by the employee who was working in the paint area as initially I could not locate the item and he provided specific directions.Thank you OS for my $6 purchase.

Stopped by to get some keys copied, ended up leaving happy!…read more When I stepped into the store, I had walked in the middle of a conversation between the workers and some customers but I was immediately greeted and asked what I needed today. I said I needed some keys copied and was told the different options to choose from. I went with standard gold (but looking at their different varieties, I just might come back next time for a fancy printed one). The workers were super friendly and I definitely felt welcomed. You honestly can't beat the price they charge too & they work quick! As my keys were being made, I was able to pet and play with their "2nd best worker," Jackson. He was the sweetest doggo (as of today, he's 15 months), i wish i was able to stay and play with him more. As I was paying to leave, Jackson put his head on my foot. Would recommend this hardware store if you are looking for any merchandise for fixing up your house. I've been here once before long ago when I was needing to fix holes in my walls from horrible drilling & left with what I needed. Everyone here is friendly and super welcoming and can answer any hardware questions you have!

Locally owned and owner operated, J&J Hardware is terrific. The owner or one of several long-time…read morestaff are very helpful and very patient. Their drawers of nuts, bolts, and screws is extensive - and they are very willing to help match a nut to a bolt or a bolt to nut. They help throughout the store, but that they are willing to think through a problem like matching a nut to bolt - a sale under 50 cents - gives an idea of how dedicated they are to helping out. My main reasons for buying there? 1. You cannot consistently match the service at the big box stores. 2. This is a small business with hard worker owner and staff in a real neighborhood service oriented business. There are not many left. 3. They are very willing to special order and to take the time to do that even for small orders. Small or large, I go there first and very rarely do I have to look further.

My daughter was having trouble with her Honda key fob not working. I discovered the previous day,…read morewhile purchasing an angle bracket for my bed, that Pacific Manor Hardware could replace auto key fobs for much less than the dealer. I brought my daughter's failed key fob in, and after a bit of troubleshooting by a knowledgeable staff member and the store manager, they found that I had inadvertently replaced the battery with the wrong one. So, for a mere $7, my day was a whole lot brighter. This isn't the first time Manor Hardware has helped me figure out a problem with my home projects. I usually pick this hardware store unless I find myself right next to the "other" one in Pacifica, because of their knowledge and eagerness to assist.

Great store, has everything! Helpful knowledgeable staff. Great at giving suggestions and…read moreanswering questions. Will help you load your big items, if needed.. this store has a well stocked screws and bolts and parts and glue/ adhesive section too. Kids toys are here - the good well built, fun kind! Also Chain by the foot, plastic, metal. Great place!

Loved being about to find just about everything here, including seeds for my garden. Hal and Susan…read morealways knew how to run a quality neighborhood store.

In one breath, I do love to support neighborhood hardware stores over frequenting Home Depot and…read moreLowes or even OSH, Ace or Walmart and Target. My assumption is that they'll be there for you and if you aren't there for them and think only about the price tag (cost) you are killing the entrepreneurial small businesses. Unfortunately, I called about an item, got the price and availability and arrived between 1-3 mins after the posted closing time and the cashier/worker could/would not make an exception to help me. Maybe it's a store policy with San Francisco being the armpit of retail crime and they need to avoid any potential incidents. Maybe it's the litigious nature of owning a business and making transactions outside of strict operating hours outlined in insurance policies. However, in the humanity of a customer to business relationship, it's disheartening. I know many stores make exceptions. So, my disappointment probably would detour me to Home Depot for my hardware needs unfortunately. Parking is difficult with a lot of speeding vehicles and blind spots as well as Glen Park BART user congestion and traffic along with the supply and demand issue of available street parking lacking makes it a hard place to frequent unless you're a neighboring resident in the community who can walk here.

The Customer Service went above and beyond today to help me with the return and I really appreciate…read morethe extra effort!!! I received so much kindness today and I gotta say... I really appreciate businesses that take good care of their customers!!!!

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's…read moreever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity.

Oscar from the service department was amazing! He was so incredibly helpful and thorough. We…read moreoriginally thought there might be a leak in the window, and he helped us debug to figure out where the leak might be actually coming from. He patiently explained things and took lots of pictures for us and the contractor. Oscar also helped us fix a window that wasn't closing properly. Great service!

As an avid DIYer. I do find myself going to big box stores for most stuff. A few years ago I found…read moreGolden State Lumber and now it is my go to for lumber. If it's wood. They will have it. Specifically their pressure treated lumber selection is great. All sizes and lengths. Big box stores have limited selection. Also big box stores don't have PT lumber rated for ground contact. If I read the labels correctly GS Lumber PT lumber is rated for ground contact unlike big box stores. I also ordered Trex decking and fasteners from GS. Their prices are great Not sure if Jake is still there. He helped me out and answered all my questions. If you need lumber go to Golden State. Their prices are great too.

Anna was so good! Helpful, knowledgeable and knows her…read morestuff! ordered all my kitchen cabinet doors and handles from her. we'll pick them up next week and let you know how it goes, but it was a pleasure doing business with them.

Fantastic. They were responsive and did a beautiful installation. The work was done with utmost…read moreprecision and care including extending some plywood to ensure a stable vanity top. Only downsides were they weren't able to do a miter edge on the counter (or maybe they could but didn't offer it and that's what I would have preferred) and they almost installed a sink that was too small. They emailed me last minute to say they'd do a smaller sink than I had specified and I didn't see the email until it was too late. They were about to do the small sink but fortunately I was onsite and caught the issue in time. They made it work with a proper size sink. Even with these glitches I still was satisfied and would absolutely work with them again. The price was similar to what I'd paid several years ago for a similar sized job so I would consider their overall offering to be very competitively priced.

We have a project at our house that requires decking suitable for installation close to the ground…read more This means either composite decking covered on all 4 sides, or PVC decking. Trex is the composite decking solution with the best distribution around SF (they even have some versions of it at Home Depot) but I don't think it's the best looking and the versions I saw were not coated on all 4 sides. So, I was looking for either Fiberon or TimberTech Pro, or TimberTech Azek. Turns out that there are shortages of TimberTech to the extent that they didn't have any at Golden State Lumber or South City Lumber. Now I know you can order just about anything from most lumber yards, but ordering is not a game I want to play if possible. So I was looking for something in stock, and fortunately, South City Lumber did have Fiberon, in 5 colors. They also had something of a showroom with tons of physical samples for the various options they could order. This actually made me more confident in going with one of the choices they had in stock since I realized the ones to be ordered were not really preferable. Thanks South City Lumber!

sigh I try to shop…read moreat independents as much as I can and am willing to pay more for that "priviledge." In the past things have gone well with SSF Lumber. I went to get the same deck screws that I had purchased here last year and they no longer have that one, which is fine. What is not fine is when I wanted to ask the clerk about it. First there was only one person working that morning and while I am nearly certain that he was on a work call he did not acknowledge that I was there waiting. Another customer in front of me gave up and left merchandise on the counter and split. Another man was behind the counter-off duty? a friend of the employee? So I confirmed that they do not carry that brand anymore and I too split-for the big box store.