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    Burlington

    2.3 (13 reviews)
    Open 9:00 am - 10:00 pm
    Updated 1 month ago

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    5 years ago

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    8 years ago

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    11 years ago

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    14 years ago

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    10 years ago

    Always found what I was looking for. Good selection, but can be disorganized at times, especially the baby section.

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    J.Crew Factory

    J.Crew Factory

    5.0
    (2 reviews)
    40.9 mi

    This J.Crew Factory recently opened up at Pickett Shopping Center on Main Street which we're…read moreexcited about since it's much closer to us than other locations, and we love the styles/fashion and sales/prices. You're greeted when you walk in with a sales associate mentioning the deals, and asking if you need help with finding something. It's very clean and tidy in the store and well-lit. When we walked through the store to peruse the selection, there were a lot of cute button downs and of course now with spring/summer you have dresses, tees, shorts, etc. I also saw some office type clothes like a blazer which I'm now on the lookout for with my new role being essentially fully in-office no remote, so time to update my wardrobe. I ended up snagging the heart button down that was on clearance. They had a decent clearance section for women but I didn't see any for men or kids, just regular priced and/or sale items. I also saw nice accessories and adorable socks. The sales were ranging from 40-60% from what I remember, and when I walked into the store initially I also saw that passport members get $10 off an item when they sign up with email (free). Being in Pickett Shopping Center, there's a ton of parking and plenty of food, entertainment, retail options.

    I went here today to find a summer outfit for my dad and had a great experience! Multiple employees…read moreasked if we needed help while looking and were all very friendly! This location had a large selection of women's, men's, and kids clothes. They were running great sales as well and everything was very reasonably priced. I'll be back again soon!

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    J.Crew Factory
    J.Crew Factory
    6/21/25 Merch

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    6/21/25 Merch
    Nordstrom The Fashion Centre at Pentagon City

    Nordstrom The Fashion Centre at Pentagon City

    3.4
    (237 reviews)
    43.6 mi
    $$

    Love Nordstrom. A beautiful store with excellent selection of items from children, clothing,…read moreshoes, accessories, and home goods. I also love the coffee bar and third floor cafe. Staff were all super friendly and helpful while I looked at sunglasses, lingerie, children's wear and shoes. Fashion Center is HUGE and there are dozens and dozens of things to see outside this Nordstrom store. Multiple entrances and lots of parking nearby.

    I stopped by the first floor to shop for candles, but the only ones available were the luxury…read morecandle collection. The young woman at the front entrance was very kind and asked another associate to help me. Unfortunately, the second associate wasn't nearly as friendly or welcoming. I was interested in the Diptyque candles because I wanted to purchase one for my sister, but after smelling them, I didn't think they were as impressive as the Diptyque perfumes I already own. I was actually glad I didn't do a blind buy. The associate then directed me to the Byredo fragrance counter. I wanted a Byredo candle, but I wasn't looking to spend $95 on one. While browsing online, I noticed there was a smaller size available, but the associate never mentioned that option. The candle selection in the store was also very limited and seemed to be low in stock. When I told him I'd just order online, his attitude became noticeably dismissive once he realized I wasn't purchasing the $95 candle. He did offer to place an online order for store pickup, but by that point I no longer felt comfortable purchasing through him. Between his attitude and my earlier interaction with the second associate, I simply didn't feel valued as a customer. I then went up to the third floor, where the experience unfortunately didn't improve. Although several sales associates walked past me, no one greeted me or offered assistance. I finally stopped one associate and asked if the candles on display were the only ones available. She replied that she was on her break and could find someone else to help. I asked if she could simply answer my question, and she responded, "I don't know." At that point, I was extremely frustrated. Thankfully, my experience completely turned around when I reached the customer service register. The two gentlemen working there were incredibly kind, patient, and understanding. I'll admit I probably came across as frustrated, but that was only because of the multiple negative interactions I'd already experienced. They noticed I was on a scooter wearing a walking boot and treated me with genuine care and respect. One of the associates was Micah S., and he and his coworker provided the level of customer service I had hoped to receive throughout the store. They listened, understood my concerns, and made me feel appreciated as a customer. They truly deserve recognition--and if anyone has earned a bonus or a raise, it's those two gentlemen.

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    Nordstrom The Fashion Centre at Pentagon City
    Nordstrom The Fashion Centre at Pentagon City
    Nordstrom The Fashion Centre at Pentagon City

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    Burlington - deptstores - Updated July 2026

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