Great experience shopping here. We were looking for a new bed for our son and he helped us find the…read moreperfect balance of what we wanted for him and the bounce factor our 3 year old wanted. He was so helpful and personable and the prices were very reasonable. We will definitely be shopping here again for any of our future mattresses.

From the owner: This business model was created in 2003, and there are over 150 independent dealers nationwide,…read moreincluding Northern Vermont, Rutland and Plattsburgh, NY.

I got the perfect bed for my mother, who now resides in a memory care facility, from Burlington…read moreBedrooms. Andy was extremely helpful in the showroom and showed me all the options without being the least bit pushy. The mattress was not only firm enough, but was in stock at the right price. The adjustable base that was ordered had a power cord issue, so Andy brought an upgraded version instead. The delivery went smoothly and Just a few days after my visit to the showroom. Andy and his young assistant removed the old mattress and box spring, and also rearranged two dressers to put the bed in my mother's preferred place. They were very professional and kind. In addition, they brought the old bedding back to the facility when someone there asked if they could have it! As if that wasn't good enough service, Andy came back again to adjust how the power cords were plugged in when the remote wasn't working. Quick fix. I highly recommend buying anything from Burlington Bedrooms; you will get awesome customer service and great products. Thank you, Andy!

We purchased a couch in the beginning of 2021 and its now February of the following year and still…read moreno couch. They refuse to refund our money and the only statement we keep getting is that they will keep calling the manufacturer. Do not purchase anything here as there is a significant risk that you will be robbed of your money, and with little to no recourse. They are straight up thieves. We extremely disappointed and violated.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....

I want people in the South Burlington area know what a bad experience I had when purchasing a Sealy…read moremattress from them and after one year the mattress began to sage and fall apart, it was clearly under warranty and after putting in a claim was rejected for a very lame excuse. I trying to call and speak to a representative at both the warranty office and the story in South Burlington and both refused to even talk to me about this problem. It was made clear they in NO WAY up hold ANY warranty they claim on the purchase of the item. I would NEVER is this or any mattress from this store. EVER!!

About two years ago I bought a bed here. The salesman said they a zero percent financing deal for…read moretwo years. Was going to pay cash but figured zero percent over two years was a good deal, so we set up financing. I was asked how much I wanted to pay every month and I said to set up payments directly from my checking account every month to pay it off in two years. I never really thought about it again until recently when I was checking my credit. It said I had a balance of over $1,100 on the account. How can that be? I asked. I've made every payment on time for two years.Oh, you failed to pay the balance in the 24 months. No, we set it up to pay it in the 24 month timeframe. Turns out the good folks at mattress firm did not do that, and after making payments for two years I still owe what the bed initially cost because they're saying tacked on all of the interest that was deferred. See, it's not really 0%, they just deferred it to the end of the credit period, so if you pay it off, great, no interest, but if you trust that the payments were set up as you discussed with your salesman, and they didn't, you will be screwed. These people are scumbags and I will never spend another cent with this company. Buyer be ware, this place is shady.

*Buyers beware. *I will not buy from this company EVER…read moreAGAIN! *Very unprofessional, snotty on the phone, lies *Scratched our flooring, unit delivered was defective *Was promised a credit to be issued in a check... never received it *Attempted to contact them via e-mail twice they never responded *Horrible experience *They lied to us about a credit to be issued for our inconvenience just so I would allow another delivery of another unit *I would look elsewhere for your household needs *We want to buy new furniture but it surely won't come from The Superstore!

The Superstore sales person was great. The delivery and followup was not so great. We were the last…read moredelivery of the day and it was obvious that one of the delivery people was in a hurry. When they pushed the refrigerator through the doorway of our living room (the best way to bring it in) they took a chunk out of the wall casing. They assured us it would be fixed. To fit the refrigerator into the opening between our cupboards the one anxious delivery guy pushed it so hard you could hear the hardwood floor scratching. I haven't looked under the refrigerator, but there is a noticeable scratch that is in FRONT of the refrigerator. That one makes me angry every time I clean the hardwood floors. The nicer delivery guy said he would make note of it and make sure it got fixed. We never heard from them. We called the Superstore and they said there was no note, but assured us they would take care of it through their delivery service. A few weeks later we called Superstore again. Nothing happened. My husband finally fixed the gouge in the wall board himself. He is not a handyman but since it is low to the floor it is at least white like the rest of the wall board. The scratches in the wood flooring are still pretty annoying. That said, I would probably buy from them again only because the local box stores are worse.

When I need new furniture, I go here....first and last!…read moreWilly, a personable, no pressure man who knows his stuff, always there to help. There is such an eclectic mix of wonderful stuff here it's sometimes hard to choose. I recently bought a box spring and full mattress and a leather sofa for what the sofa alone would cost elsewhere. Both are top quality. I do a lot of research before handing over my money and I am never disappointed spending it here! If you need anything, especially a new bed! start and finish shopping here! My new bed and sofa were delivered in days and am very pleased with my new things. Go out of way if you have to, it's worth it.

I have not been in this store and will not be anytime soon. Today while driving down main street…read moretheir truck pulled out in front of me. While hitting my brakes hard to avoid a collision, the kid driving sticks his head out the window and yells "Go ahead, hit me! I dare you!. Not only did he drive recklessly (which could be excused on occasion) to be rude is always inexcusable. If they hire someone of capable of acting like this, what else would they do?

We have been shopping at Wendell's for years and have never been disappointed. We often work with…read moreJoe, who is the owner, and LIz, who is an outstanding sales person. Both of them have offered us exceptional customer service. They have shown us on more than one occasion that customer satisfaction is on the top of their list. Shopping at Wendell's is always a pleasure.

We just had a mattress and box springs delivered to our home in Monkton vt. The two delivery guys…read more Sean and Nate did an excellent job removing our old mattress box springs from the second floor And bringing the new mattress and box springs up to the second floor.They were both very friendly, courteous and professional. wendell's really have the friendliest delivery guys!