Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

Although the store seemed ready for the upcoming holiday, some other items on the shelves needed…read morerestocking. Had a hard time fining some of the items on my list. The self check out lines a way too long and so many of them are closed! Why? Would rather shop elsewhere but very little options in the area.

Worst Walmart store I've been to. While attempting to purchase a $500 Evenflo travel set, the…read morecashier and a floor associate informed me that because they could not locate a serial number on the box, the item would be "non-returnable." The associate's dismissive attitude when I questioned this policy was completely unacceptable. It appears the store is stocking merchandise that cannot be properly processed, yet the staff treated me as an inconvenience for trying to purchase it. This was a basement-level customer service experience. Signed DISGUSTED

They use and waste too many bags. It's so bad they will use a big bag for a lipstick and brow…read morepencil. I lost $7 worth of tiny items tonight because of their outrageous waste of big bags. I will start dumping the 2nd bag right at the register and give it back to them. Even with clothing, they will only put 1-2 small items in a bag. I cannot keep track of a bunch of virtually weightless almost empty bags. I will dump the extra bags and give them back endlessly. Waukegan Target should be ashamed of the blatant waste.

picked up my order from here the girl literally forgot to bring my order out gives everyone else…read moretheir order proceeds to go inside comes out gives people who just pulled up order first then mine last I was there for like 20-30 minutes waiting on like three items mind you when I pulled up I was the only one there for a solid 5-7 minutes before anyone else started pulling up. and girl literally kept asking me my name and order she asked me at least 3 times.

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

My response to the owner: We were not greeted and spoken to kindly... Doesn't matter if you don't…read morethink you screamed. You raised your voice calling "No kids in here" You could have at least said "Hello" or maybe "Hello, how are you? Unfortunately we don't allow babies in baby carriers that can't walk or touch anything in our store either." If you were polite but just enforcing rules we wouldn't have had a problem. It was your tone, your facial expression and volume. The gal whom you were checking out saw us outside and said "That was rude" Referring to you... raising your voice. Your sign is not clear which is why there is confusion. No one under 18 years old would have been more clear. You can have whatever rules you want, make them clear. I've been coming here since I was in my teens. Teens are "kids" as well. So like I said on the way out, I won't be returning. I'll support other small businesses that know how to speak to their customers. Costumer Service! I came in with my baby in a carrier, and upon entry I was screamed at "No kids in here" from the owner. It would have been nice of him to greet us and let us know that babies that don't walk also aren't aloud. The sign outside is not clear what ages cannot enter.

Checked out this mall in Waukegan and left without much of anything. It pretty much is hanging on…read morefor life to be honest. Belvidere Discount Mall is a crapfest. Has cheaply made trinkets and other junk. There's also clothing but who knows what kind of quality. Basically it used to be a better mall when it had actual stores people heard of, instead of whatever it is they have. It's more like a Mexican flea market. There's a lot of family owned businesses inside, mostly selling clothes and trinkets. An interesting history about it. The mall opened in 1965 as one of the first in the Chicago area, and at first it was quite successful. It was also the first enclosed mall in Lake County. Soon newer malls opened and it was in trouble. Montgomery Ward was the original anchor. The 1980s was bad as they and other stores left. It's now a Home Depot. There's a lot of empty space. A lot is clustered together at one end. The stores include jewelry, makeup, and cheap stuff. Good that it has found a way to remain open, but it needs lots of help. It's located on Belvidere Road at Lewis. They're open daily from the morning to evening, but many stores have erratic hours so it's like the hours are a suggestion or whatever.

This isn't a "mall" it's an indoor flea market. It's a decent size but I did not stay long to check…read moreit out. My feel of it was those aggressive kiosk people at the mall all living in one giant space to attack any incoming customers. Someone needs to turn this into something cool or make it an outlet spot for retailers. It's sketch.

Enjoyable shopping experience!…read more I like to browse this Rack location when I'm in the area. They have a nice selection and the environment is clean and organized. I am a big fan of their ladies' casual dresses and my husband likes their selection of dress shirts. We have found a couple good value options and consistent availability, which is nice when you need something and don't have days to shop for it. The staff is always friendly and helpful also! If you're in the area, I recommend giving this Nordstrom Rack a try!

I think this store is fairly new, or at least it looks like it. When I stopped in there was not a…read morelot of folks here so it was a quiet, calm shopping experience rather than when it can feel a bit more frenzied in these stores. They had a fairly large selection of shoes for women with enormous feet (me) when I stopped in, and I ended up buying a couple pair. I was really surprised to find a pair of ankle boots on clearance for $17-18--if only they had fit! Lots of what they had (at this time anyway) were heels or wedges which I don't mess with but I found a couple pairs of work-appropriate flats that I could also wear fairly comfortably with a dress if I want. I haven't seen Clarks in Nordstrom Rack in some time, which is a bummer since they're my favorites (so comfy!!), but I'll keep looking. Lots of parking here since it's part of a shopping center.

More and more I find myself shopping here. It's an all around good store. They are helpful, the…read moreself checkouts work and they have plenty of motorized carts to use. Their produce has improved a lot which is one reason I'm shopping more. Drawback for me, it's so big I get exhausted while shopping even with the motorized carts.

Best meijer ever!! Come to this meijer all the time for groceries…read more I went for a Pokemon drop and it was very well organized and a very smooth process. The manager definitely knows what she is doing.

This is my rating based on the potential that I'm seeing with the redevelopment of this mall. Over…read moretime, this mall has generally been a good spot to gather with a quality set of stores, though there's definitely a lot more competition nearby with good options in all of the surrounding shopping centers that cover all the different varieties of shops and restaurants. With lots of indoor malls closing nearby, this setup has become a bit more of a rarity, and personally I still like having a large spot with furniture to sit down at when I need to rest, a climate controlled area for when it's too hot or cold outside, and lots of fun spots to do seasonal pictures. With Hawthorn 2.0, I'm quite excited for what is to come. It looks like there will be a fresh set of solid anchors like Perry's Steakhouse, AMC, Dave & Busters, Macy's, etc. If this develops similarly to Randhurst, this would be a great spot to gather in Vernon Hills. Even before this is complete however, Hawthorn Mall has retained more quality tenants and has an overall cleaner and more modern look than some of the other indoor malls nearby. With the next closest similar offering being Woodfield Mall, this is still a fairly unique offering.

Hawthorn Mall used to be a go to spot, especially for Christmas shopping. I have childhood memories…read moreof going there with my mother. It's sad to see all of the empty stores in the mall. It still has some favorites like Macy's, Maggiano's, and AMC theaters. I love going to Macy's. I can always find a bargain in the Backstage area! I hope that Hawthorn Mall can attract some new shops and return to its glory days.

Some great bargains to be found here. A lot of inventory is from Costco at about half of the…read moreregular price. There were mostly household goods and outdoor items. .|\---/| | @_@ | ..\_^_/..2024

I am done being screwed over by this store. First in line by 45 minutes, waiting in 15 degree…read moretemperatures for over an hour just to have the second person in line sprint to the same item I wanted and grab it before me. Complete bullshit, will never shop here again and will make sure to spread the word as a local of Lake Villa. Spoke with multiple employees and they couldn't have cared less.