I am currently looking for a reputable company to perform routine maintenance on my HVAC unit. I…read moreused to have the maintenance performed twice a year. My last routine maintenance was performed by Shearin, located here in Rocky Mount. The representative showed up for the job and was knocking on the door within 15 minutes to inform me that he had completed the job. I asked if he had cleaned the unit and was told that it did not need any cleaning. I do have my unit on a rack off of the ground because I live in a flood zone. At the very least, the coils should had been cleaned and other components checked. I asked if he had a checklist of items to check off for the maintenance and he informed me that he did not. That sent up a red flag. These checklists are available online. Needless to say, I was charged $100 for no service that didn't even last a half hour. I am now very careful and used this incident as a learning experience. I have also now learned what to do if a similar situation happens again. Curtis J.

I have had them service and/or replace units at three different properties I have. Always a good…read moreexperience. Friendly staff. Office staff even let me know about a rebate available on a new unit and made sure all the paperwork was taken care of. I have confidence in their work and found them to be very trustworthy. They are knowledgeable and always take time explain what is needed and/or what is not needed. I can recommend Shearin Heating and Cooling without reservation.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Our AC was icing up and not cooling properly. We called one of the big companies in the area and…read moretheir technician only spent 5 minutes looking at everything and said we needed an entire new AC system. When we got the quote for the new system, it was for $6,800! We decided to check with some other companies and we talked to RAW heating and cooling and he said we likely didn't need to replace everything. He got our AC running well again for $650. We'll definitely use RAW again for future central air problems.

From the owner: GUARANTEED to have you back up and running the same day on minor repairs. My business specializes…read morein heating, cooling, and refrigeration. I guarantee labor for 30 days and provide top quality service. I respond as quickly and efficiently as possible and keep my prices fair and affordable. Give me a call for your heating and cooling needs. R.eliable A.ffordable W.ork

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Lenno does a great job. Always quick to respond. Courteous and polite. He is my go to person for…read moreheating and air.

Chris was great. Very meticulous. Only fixed what was needed. Another hvac company tried to sell us…read morea new furnace that wasn't needed.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS