My friend and I went to go get tickets at the Grand Theatre, inside the Grand Sierra Resort &…read moreCasino...the GSR. We walked up to the counter and Cohen was there to help us choose our Brit Floyd Tickets. This will be my 3rd year, but the music is so great, I bought two nights so I could hear The best of the Wall one night, and my friend and I will see The Dark side of the moon the last night. Wow! I am over the moon. It was so easy and thank you Cohen, you made this a Five Star ticket buying experience with your exceptional customer service. See you on The Dark side of the Moon, in June. Living my Best Life at the GSR. Julie A

The Grand Theatre is nice and it is hard to find a bad seat. It's not extremely disability friendly…read morebecause most seat can only be accessed by climbing stairs. The seats aren't real comfy either. But the shows are amazing and the acoustics are great.

Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

This place is hella fun! Stayed at GSR as I had heard it's a great vacation for kids and was not…read moredisappointed. My boys are 6 and ran to Fun Quest daily. We had a blast at laser tag. They loved all the arcade & video games, especially Minecraft. The ticket redemption counter has a good selection of prizes. The tumble town area is a nice large climbing structure with slides, a bounce house and smaller toddler area. Perfect for little kids. The staff were all really friendly and nice. We ended up with some late nights playing until the arcade closed & resort security were a nice presence in the hallways, always had their eye out for the little kids making sure they had caregivers with them. My boys also enjoyed the GSR pool which is huge with lots of shallow areas on the perimeter.

It was our first time at the fun quest at gsr. Although we did get lost because signs aren't very…read moreclear where to park as the casino is big- I found someone with a badge and they were kind and very helpful on how to get there. It is under construction right now so parking is also hard to come by so we had to park far but they offer valet that I might do next time! We went here for a birthday party and it was one of the best parties we've been to! They offered laser tag, drinks, food and cake, goody bags and arcade games. At the end we also got to pick out prizes and everyone had 500 tickets to choose something. It was so much fun for my kids and we will definitely be back!

GSR Poker just add a list of new promotions. Nothing in their list will entice anyone to play…read morethere. They are the only poker room not to give their players any tier points. You can earn a diamond elite card at Ceasars by just playing poker. You can earn other high player cards at all the other casino poker rooms. GSR poker need to give the players at least 35 tier points per hour of play to get anyone to play there. Remember, poker players bring their wife's, family and friends with them who play the slots. The residual value of poker players is rarely counted.

poker tournaments are bad, fees way too high... payouts at PeppermI'll are 2x as high for same…read morebuyins

Glad they brought the awful awful back to Reno! I used to drive up from San Jose for the weekend…read moreand the awful burger was a must. When I heard they were back at Baldini's I had to get it! The service was great but took awhile to get the burger. I like how they stack the box and give an extra box of fries. I'll definitely be back

Welcome to Baldinis: Where the worst things happen…read more The only reason they are getting two stars is for the food. DO NOT COME HERE TO GAMBLE AT ALL COSTS. Period. I've been here at least 20 times and every single time they widdle down your money and you will leave with nothing you came in with. Slots are horrible, Keno never hits, not sure about video poker but I'd be willing to bet (with a much better chance at winning than if I were to bet anything here) that the poker is garbage too. Standard service, not anything to write home about. This is clearly a hang out spot for people that are already poor and Baldinis makes good and sure they stay that way. You know how you walk in a casino and hear or see lots of people hitting jackpots? Not this place. Just people chain smoking to calm their anxiety of getting robbed once again by the infamous Baldinis. Terrible casino. They will try and hook you with promotions but they are only to get you to show up and feel like you have a chance at winning something but you will indeed win nothing so save yourself the headache and go somewhere else. Of all the Casinos in Reno/Sparks the places that hit the hardest have proven time and again to be Sierra Sid's (right down the street on McCarran) and Peppermill. I've given this place too many chances to redeem themselves but I always walk out of here irritated. They don't even give you small wins on any of the machines to break you in at even or slightly above. Every machine is the same thing: win slightly less than you're betting to chase a dragon that does not exist. Food is notably priced but again that's the only reason I'm giving 2 stars. As a Casino this place is more than deserving of a full Zero Stars.

I recently got a massage from Tatiana at Bliss Holistic Center…read more It was wonderful I highly recommend it. I went there a ball of stress and as soon as I got on the table my stress melted away the room was very cozy and inviting. Tatiana has a gentle but also firm touch and she incorporated sound healing and Jin shin energy work along with ashiatsu, which is Thai massage where she walked on my back and it felt amazing. After my massage I used the steam room where salt scrub is provided. I felt amazing the rest of the day! Check out Bliss Holistic Center, they also offer dance classes, yoga, sound healing and other fun activities

What a rush! I attended a Buti Primal Movement yoga session with Kalaa and it was SWEATY, in the…read morebest way. Located off of Kietzke, you'll find a cute white building with a giant mural that says "Reno" on the back side. After parking in the parking lot located behind the building, you'll enter the back entrance into the lush courtyard where you'll see a black metal staircase to the right. The staircase will lead you to the Bliss Holistic Center. I have done yoga many times before, but this was the first time I was able to experience Buti. It felt like a mix of dancing, Pilates, yoga, and anger management. Perfect for all able bodies, and in my opinion, a great way to break out of one's shell to build confidence with their body. After the powerful yoga session, we were able to enjoy a peaceful sound bath given by Tatiana. The sound bath allowed us to go on a deep journey within, something we all need to do more often with this crazy world around us. With the sound baths you can also add mindful hands-on enhancements that will "help you sink deeper into your body allowing the mind to heart connection." Check out their website for their available classes, like Belly Dance Fusion, Sound Bath healing, Buti Yoga, Guided mediations, spa offerings, and more! Save by bundling and continue to support local!

These folks are a flash from the past with kindness and knowledge. My wife and I have been going…read morefor about 3 months. Instructors conduct after lesson briefings and inspire having fun with improvement. Instructors know the movements for both male and female so they can show how it's done. Above all, they are so nice and professional. Tracy and Blayne......

With both of us having two left feet, my fiancé and I knew we wanted to take dance lessons for the…read morefirst dance on our wedding day. Two of our friends had taken lessons here for theirs and gave us a gift certificate for two 20 minute lessons here. When we came for our first lesson, we were greeted enthusiastically by Corina and Aiden. They were very professional and fun. And at the end, they sit down with you to give feedback as well. We enjoyed our mini lesson but the only thing that kept us from coming back for the rest of our lessons is the cost of their packages. They were double our budget. If you have time for group classes and are here just to dance - then the packages might not be too unreasonable but since we only needed some guidance for an event, we couldn't justify spending a few hundred for a couple lessons.