On Dec.16, my partner received a cancellation email and voice message just ONE hour before the appointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN. read more

Burrard Massage Therapy - Massage Therapy Near Me - Vancouver, British Columbia

I started going at this massage therapy and had Shem 2x already and he is very good, I would say one of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs! read more

Have been a regular for awhile for massages with Kekoa and Kyle. Both are fantastic. They recently added Paul who does acupuncture and cupping which has helped me with my lower back issues. A clean and very professional office. Open on weekends too which is fantastic. I've recommended many others to see them and have heard great feedback. read more

I love getting massages from Andrea so much that I tracked her down after visiting her a couple times at another spa close by. Since then, I have recommended her a couple times to friends and they have found her to help a lot with their Physio and Chiro post or pre care. read more

If you are serious about a good massage from a well educated highly trained, professional practitioner this is your place; without a doubt the best in Vancouver. If you're looking for cucumber water and whale music try a snooty hotel... This place is practical, down to earth, superclean, no-frills - all about massage therapy, not the lights in the fish tank! My only complaint, is I do not get here often enough. read more

Massage by Lauren was Easily the worst and weakest massage I ever had. Cant believe I paid $125 to have someone lightly touch me. Honestly don't know why I stayed the whole hour, I couldn't wait for it to be over. Absolutely no relief to my many tense muscles. I asked three times to increase pressure but to no avail. Some "sports massage". read more

Allison is a great RMT. Very professional and does a great job of focusing on the areas of need. Office is in a good central location of downtown, and the facilities are nice Scheduling an appointment was very easy, only needed a few days notice and not 3+ weeks like many other RMTs in town read more

I have gone to Tiana a few times, when she used to work at Vida Spa and now at Burrard Health Centre. She exemplifies a professional, but friendly, customer-service personality. Her massages are delightful and she remembers details such as which trouble areas you might have. Also, she shares a name with a Disney Princess. It was meant to be. As for Burrard Health Centre Massage Therapy on a whole, I love how they run their business. Easy to book online appointments, clean and quiet atmosphere. They had a small "Free massage" booth at CityChase this year, which is how I heard about it and I was excited to try their services! Also great prices for great service. Highly recommend! read more

Yesterday, I arrived with extreme tightness and moderate pain in my neck and shoulders stemming from an issue with my c spine that had been getting progressively worse over the past week. After a 5 minute discussion of my symptoms and a 45 minute massage, I left with virtually no tightness, and only a slight amount of residual pain where there had already been inflammation. Today, I woke up feeling completely better. I regret not coming in for an appointment sooner. I would absolutely recommend to others. read more

I used to get massages here and all was good. The place is clean and very quiet. I had a regular RMT as well and I never cancel appointments unless really unexpected. It was all good until I had to call to cancel on the day of my appointment. I had the flu so I was extremely unwell so I had no choice but to cancel. I get that they require 24hours, but the flu does not schedule itself. I was told they can cancel but will still charge me $65. I felt there was no compassion while they can hear me cough on the phone. They lost me as a client. I had no trouble cancelling because of me being sick on other places.‍ read more

Went for my first message after a recommendation from a friend who goes here. Online booking was super easy and I got an appointment the next day. Receptionist was friendly, helpful and polite from the moment I walked in. My therapist was professional and the room was clean with relaxing spa type music playing. She only talked when necessary and gave me a fantastic therapeutic message. Afterwards she suggested exercises to do to help the muscles bothering me. The next day I woke up sore but it was the 'good' sore from a great therapeutic message. The muscles that were bothering me for the last week felt way better. I have already booked a follow up appointment! read more

I have been patronizing this business for 8 months now. I have always received wonderful massages from all of the therapists I have seen here. They all have their own unique techniques to offer. Shem is my favourite and I consider him the the master of the group. I have had Minki, Woon, Taylor, Charles, Linda, Lauren, Kiri, Jayoung and Katina. I would recommend them all for different reasons. I have been frequenting this office as I have been suffering from grief and using massage to sooth my stiff and painful body. Sometimes I just need a calming soothing healing touch and some days I need relief with a deeper tissue massage. Shem has put together an excellent team and I would recommend this office to meet your needs in physical healing. If you need comfort and healing touch I would strongly recommend Lauren. If you need strong deep tissue I would recommend Woon and everyone else for the in between. All in all, all highly skilled and good at their jobs! I feel very comfortable here. read more

Fantastic as always. Lots of different therapists so nearly always possible to book a last minute session. The RMTs have different styles but I've never had a bad experience. I was unsure about my massage with Tatiana at first because she was so gentle with her movements and I normally like my massages to hurt a little. I woke up the day after my massage and the shoulder that has been bothering me for a week is feeling so much better. Only thing that's been bothering me is that the tip option was removed due to some lunatic ranting about having the tip option on the debit machine. You are letting your massage therapists' income suffer rather than standing up to an unfounded bad review. People who don't want to tip can simply put 0 as tip. A multitude of individuals have gone cashless and your employees are being penalized by your decision. read more

Excellent adjustment. I had lower back pain and was about to cancel a skiing trip in Whistler. After my adjustment, I was able to ski.

I've seen many massage therapists here and it's always really great! The owner Shem is very knowledgable and all the therapists are extremely talented. Also, I like their online booking system. read more

Pros: Been there couple times. Clean and relaxing. Would go back. Cons: There isn't consistency among staff there. I've had 2 different RMT. One was great ( knowledgeable and effective technique) and the other not so much ( scaly hands, mssg not has effective) I would go back but it's luck of the draw of who you schedule with. read more

It was good little painful while pressing on the pressure points Also appointment 45 min should be full massage time ! But treated only 35, time lost Between checking in and changing shouldn't count in the 45 min I'll go back though ! read more

Kyle is an excellent RMT. He is professional, knowledgeable, and great to work with. I had some back and shoulder pain, which he worked on. I felt immediate pain relief, had more mobility, and felt relaxed after his treatment. He taught me an exercise for pain prevention, which I am sure will help as well. I will definitely go back. read more

I've been going to Shem for about 2 years now because he's so good. I've seen a couple dozen other RMTs over the years, and I can say that Shem is hands-down the best of them. Highly recommended. read more

This place is very good. The people are friendly and it's in an easily accessible location, right across the street from St.Paul's hospital!

I went in to see Chaarvi yesterday. I just booked online and it was my first visit with her. She was great! Lots of pressure, intuitive hands, great breath work and great to talk to about what was going on with my shoulders. I would definitely see her again! read more

I went to this Massage Place based on the high reviews I have seen at Yelp and also other media site!! It's the worst Massage I had in my life! Not sure who rated this high. Probably the people who works there! Other thing I want to add, I paid $105 for one hour of massage and they ask me to pay TIPS!!! Excuse me!! This is professional service it's not minimum wage service!! Will never go back again and I don't recommend it for anyone . read more

My massage from Pavel was the best massage I've ever had. The massage was catered to my needs. It was very relaxing and all my trouble spots were attended too. He was very attentive to my needs, asked relevant questions, and he just did his thing an expert. I've been shopping around for a good massage therapist for a while. I will be a regular here. read more