Josue was terrific. Very professional and personable! He diagnosed the problem with the fridge,…read moreordered the part, and was back to finish the repair a week later, as promised. JennAir referred me to a different company which they use for repairs - Goodman Home Solutions. A complete waste of time and money. Their Technician misdiagnosed the problem and caused us to lose time and money. Should have called Aurora first! Lesson learned. Thank You, Josue.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

awful company - liars…read more They fixed our fridge a few months back and now its acting up again. They came out and said its a flap and known problem. Tech said it will be cheap to fix.. asked for 84.00 then said would just be another 20-30 to fix it. get a call from 'pleasant" office girl who then says it will be 130.00 more. So either tech is liar or stupid or there pulling a scam. Used these guys before and felt this way but gave benefit of the doubt. stay away if can or just go buy new appliance , when these guys get down with you , you will be wishing you did

Resort Appliance has been a totally reliable and important part of my 'team' taking care of my home…read morein Sea Pines. We are not here full time and we occasionally rent. I do not know what I would do without them. They are a totally honest company and have stood behind all their service. Our refrigerator was not staying cold and since it was fairly new it was a total mystery. RA stuck with the case until solved- hinges were bent, closed door did not turn off light - tho we could not see that right away- and they ordered new hinges and put them on for free. I expected them to have suggested buying a new refrigerator - but they talked me out of that - several times. I did not pay for extra service calls - I paid to have the problem solved. My dryer- OLD- was not functioning well - but they did not want to sell me a new one - the service person found a twisted vent hose, replaced it - dryer is perfect. I trust them totally. They have worked on every appliance Replaced the dishwasher and washing machine with the highest quality appliances and reasonable prices. I recommend this company and the attitudes of every employee I've come in contact with - the office as well as the service people.

I have a number of rental properties in addition to my own home and Bill from Platinum Appliance…read moreServices is a master technician with a wide set of knowledge across all appliance brands. The service is always completed in a timely manner and I have yet to ever have a call back, Pricing is always fare.

2 days after scheduling service online they called and said they didn't service our community. They…read morehad our address when I scheduled appointment. 2 days wasted in getting another repair company.

I brought my vacuum in this past Wednesday for diagnosis. Within 5 minutes, he had the vacuum taken…read moreapart and showed me what the problem was. I agreed to have him repair it for $75.. I picked it up today, (Friday), fully repaired, and he charged me less than what I was quoted! Excellent customer service, cannot recommend this business highly enough! Wish more people conducted their business this way. Thank you!

From the owner: Since 1998 Vac Attack of Bluffton has provided quality vacuums to the low country area. We pride…read moreourselves on being locally owned and operated. While you can go to big box stores, our associates will provide you with customer service and care that is personal to you. Not only do we carry some of the top vacuum brands on the market, we also carry a large selection of cleaning products and accessories to keep your home or business fresh and clean.

Do not use. Will charge service call fee, say he is ordering parts, then never answer again. Total…read morescam.

My one year old plus 2 weeks Whirlpool dishwasher wouldnt turn on. I called this morning at 9:00…read moreAM and he got here by 10:00, fixed my electrical problem in 20 minutes and now I am preparing to use real china on Thanksgiving Day rather than paper plates. He was clean, knowledgeable, been in the business for years and very nice. I am going to recommend him to all my friends--just the kind of guy you want a repairman to be. GOOD PRICES ALSO

Overcharges for service call and parts. $140 first time for…read morean estimate and an additional $60 to install the part. He could have just said he charges $200. John Barlow (843.247.6202) is the owner with several locations. He didn't bring a receipt book with him and said he would mail it. I called him 4 times in a month and it was always "I forgot". This last time, he said it was an "inconvenience to buy a stamp and finding a mail box". Pretty unethical, I'd say. If you need your television repaired, DO NOT use Hilton Head TV Repair. Steer clear. UPDATE: He told me the part would last for the "life of the tv". The TV is fine, the part he replaced lasted less than 15 months. No wonder he refused to give an itemized statement for his shoddy/slip-shod, "repair" work.

NOT TRUSTWORTHY! He doesn't return phone calls. He doesn't show up on time (HOURS late). He is…read morerude, sarcastic and unprofessional. Took money to order new parts, it took a week to get the parts and after putting the new parts in said it still doesn't work. We told him he could keep the service call money and asked for the parts money back and he said "That's not gonna happen." Left the house. Hasn't been heard from since. Now we have a TV with new parts inside (so he says) old parts left on the table. TV not working, and he walks away with over $350. WON'T RETURN PHONE CALLS. DO NOT USE THIS SERVICE!! It is sad how people can get away with taking advantage of people! Wish I could give negative stars!! I'm not sure who that ONE review was from back in January of 2012... must have been a friend or relative trying to generate business. But that review is NOTHING like the service we got!! SAD!

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!