Aurora did the job on my refrigerator efficiently, professionally and expeditiously. The service…read moreperson, Carter, was timely, knowledgeable, and friendly. This was probably the most competent service call I have had in 40 years.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

What a super nice guy. Mr. Burrows, has fixed…read moreMy refrigerator , oven and, Dishwasher.all kitchen aid. Stop guessing and call a professional. Thanks again

He came out to replace the gasket on my refrigerator. It took longer than he expected and he…read morecomplained that his fingers were sore from trying to install it. As a result, the freezer does not seal tightly and ice builds up on the top of the inside. He's a very personable guy, but I'm not happy with his work.

I have a number of rental properties in addition to my own home and Bill from Platinum Appliance…read moreServices is a master technician with a wide set of knowledge across all appliance brands. The service is always completed in a timely manner and I have yet to ever have a call back, Pricing is always fare.

2 days after scheduling service online they called and said they didn't service our community. They…read morehad our address when I scheduled appointment. 2 days wasted in getting another repair company.

I brought my vacuum in this past Wednesday for diagnosis. Within 5 minutes, he had the vacuum taken…read moreapart and showed me what the problem was. I agreed to have him repair it for $75.. I picked it up today, (Friday), fully repaired, and he charged me less than what I was quoted! Excellent customer service, cannot recommend this business highly enough! Wish more people conducted their business this way. Thank you!

From the owner: Since 1998 Vac Attack of Bluffton has provided quality vacuums to the low country area. We pride…read moreourselves on being locally owned and operated. While you can go to big box stores, our associates will provide you with customer service and care that is personal to you. Not only do we carry some of the top vacuum brands on the market, we also carry a large selection of cleaning products and accessories to keep your home or business fresh and clean.

Do not use. Will charge service call fee, say he is ordering parts, then never answer again. Total…read morescam.

My one year old plus 2 weeks Whirlpool dishwasher wouldnt turn on. I called this morning at 9:00…read moreAM and he got here by 10:00, fixed my electrical problem in 20 minutes and now I am preparing to use real china on Thanksgiving Day rather than paper plates. He was clean, knowledgeable, been in the business for years and very nice. I am going to recommend him to all my friends--just the kind of guy you want a repairman to be. GOOD PRICES ALSO

Overcharges for service call and parts. $140 first time for…read morean estimate and an additional $60 to install the part. He could have just said he charges $200. John Barlow (843.247.6202) is the owner with several locations. He didn't bring a receipt book with him and said he would mail it. I called him 4 times in a month and it was always "I forgot". This last time, he said it was an "inconvenience to buy a stamp and finding a mail box". Pretty unethical, I'd say. If you need your television repaired, DO NOT use Hilton Head TV Repair. Steer clear. UPDATE: He told me the part would last for the "life of the tv". The TV is fine, the part he replaced lasted less than 15 months. No wonder he refused to give an itemized statement for his shoddy/slip-shod, "repair" work.

NOT TRUSTWORTHY! He doesn't return phone calls. He doesn't show up on time (HOURS late). He is…read morerude, sarcastic and unprofessional. Took money to order new parts, it took a week to get the parts and after putting the new parts in said it still doesn't work. We told him he could keep the service call money and asked for the parts money back and he said "That's not gonna happen." Left the house. Hasn't been heard from since. Now we have a TV with new parts inside (so he says) old parts left on the table. TV not working, and he walks away with over $350. WON'T RETURN PHONE CALLS. DO NOT USE THIS SERVICE!! It is sad how people can get away with taking advantage of people! Wish I could give negative stars!! I'm not sure who that ONE review was from back in January of 2012... must have been a friend or relative trying to generate business. But that review is NOTHING like the service we got!! SAD!

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!