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    Burt Watson Ford

    3.4 (5 reviews)
    Closed 8:30 am - 6:00 pm

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    2 years ago

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    6 years ago

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    9 years ago

    Love this dealership, excellent sales staff, very professional with great deals and great vehicles

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    9 years ago

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    15 years ago

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    Richardson Chevrolet Buick

    Richardson Chevrolet Buick

    (11 reviews)

    Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

    The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

    Burt Watson Chevrolet - El camino burt watson freeland

    Burt Watson Chevrolet

    (24 reviews)

    We were looking online and found a used Nissan Pathfinder we wanted to look at we arranged to go…read morelook at it we were told it passed inspection and was a great vehicle soon as we went to test drive it there was major issues with the way it shifted so went straight back salesman verified something was very wrong so looked at other vehicles they had a 2019 Equinox took for a test drive and it appeared to be fine we ended up purchasing this vehicle they said it passed inspection. First night we had it the next morning there was oil in the driveway also took on a drive to Saginaw which was our furthest drive with it and noticed after a longer drive that the engine would slightly rev before shifting which did not happen during our shorter test drive we contacted the sales person and they are not willing to do anything even though just purchased 2 days prior I took to a garage to get it checked they raised vehicle up and had me take pictures underneath of all the wetness they told me where the oil and transmission fluid is leaking from and gave me a written receipt of the issues and stated that there is no way that they could not have known because this is something that has been leaking for a while not just something that started the day we bought it and the shifting issue could be because of the leak as it is losing trans fluid We have tried to see if they are willing to help make this right but the salesman told my girlfriend its sold as is. This does not look good on them they say they are a good honest company but it does not appear that they care at all about their customers just making a sale, As well as posting on here to let people know we are also going to make sure to post on all social media pages that we are on and also let friends and family know by word of mouth to make it known so people don't make the mistake of going here as we do not want people to have to go through the same situation as well as contacting the better business bureau and giving them the photos from under the vehicle and the written paperwork from the other shop that checked it out it is a shame because we like the vehicle but want it to be a good family car for us but they just dont care to help.

    Had an amazing experience with Jennifer when purchasing my corvette. She was professional and…read moreknowledgeable. If you want a stress free experience go see Jennifer! Thank you so much!

    Burt Watson Ford - car_dealers - Updated June 2026

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