Took my vehicle to have mud-flaps installed. my vehicle was backed into a parking spot. At first…read moreeverything looked ok. when I arrived home and backed into my parking spot, the front end made terrible, loud noises, as the mud-flaps were catching on the tires when I turned and backed in. Whoever backed the vehicle in at St Clair Collision had to have heard that noise it was extremely loud. they had to know there was a problem. Even without that they're supposed to be professionals that who do this all the time and should've known even before they put them on that there might be a problem. But they let me it drive home after they backed it into their parking place and heard the noise. DISHONEST! When I took it back, all the manager would do is take the mud flaps off and give them back to me. NO REFUND!!! Not even an apology. I was called back later in the day and told they would give me $30 off of $220 detail. How can I trust them doing a detail on a vehicle when they not only did a bad install of the mud flaps they also let me drive off, without saying anything? to top it off weeks earlier, we let them do a $3000 job on another vehicle. when we picked the vehicle up, it smelled like BO/body odor. Now we wonder if that job was done right?

Thank you so very much, my jeep is like new. You all did an awesome body job and detailing it as…read morewell!!! Absolutely amazing!!!

EDIT: Thank you Samantha from Gerber's corporate office for providing me a rental vehicle and…read moregetting these issues fixed for me in a timely manner. I am extremely disappointed with my experience at Gerber Collision. The repair quality was not what I expected, especially considering the cost and reputation of the company. The trim piece on the lower bumper of my vehicle was replaced, but the color/finish does not match my car at all. It is noticeably different and looks like the wrong color was used. In addition, there is overspray on my trunk that was not properly cleaned up, leaving behind orange-colored specks that look like rust spots. I expected a professional repair and attention to detail, but instead I was left with additional issues that should have been caught before returning my vehicle. I am very unhappy with the quality of the work and the lack of care taken during the repair process.

I'm 73, and have a lot of years having to get vehicles fixed. Gerber is absolutely the most…read moreunfriendly place that I have ever been to in my life. I'd never been there before and garage doors were open. I walked in, saw only one person, and asked about an estimate. The gentleman (not) cursed me out and them pointed me to the office. (wish I was just 20yrs younger). Went to the office, made the same request. He also managed to cuss me out and point to a female scheduler. I talked to her, she was not friendly, but polite. Said I could not even think about getting an estimate for a month or more, she could put me on a schedule. Will never go back! Was watching NHRA racing last night and saw a Gerber Collision and Glass, sponsored car. These HotRodders need to research their sponsors.

hes my grandpa and has helped us alot we got ripped off on our van and has fixed our carread more

Appreciate the customer sales service. Jim was great. The purchasing process was easy and…read morerelatively quick. So far we are happy with the car. Will definitely consider Michael's for future used car needs.

If i could give this place a zero, i would. They gave me a whole 30 day warranty on my car if…read moresomething were to happen.. (not likely after only 30 days) as soon as those 30 days were up, one thing after another started happening to my car. I have continually dumped money into my car plus the car payment each month. Once i thought the problem was fixed another thing would break. I'm telling you DO NOT GO HERE! 30 day warranty is a joke. They will tell you all the awesome wonderful things about a car just to rush you into buying so they can make a quick sale. I regret my decision to buy from here.

I had a great experience. From day one when I walked in the shop the service was outstanding and…read moreprofessionalism was very apparent. The job was explained very straight forward, communication was great throughout the job. A small tear was done on my window tint during the job, staff were upfront & had it replaced while my car was in their care. When I picked up my car it was clean & ready to go. What more could I ask for? The damage can no longer be seen & finish is like glass! Thanks for your hard work!

From the owner: Your Professional Collision Center fo All Makes & Models.read more

DO NOT BRING YOUR VEHICLE HERE…read more Firstly, I want to say that the people at their front desk are amazing. Some of the best admin people I have had the chance to deal with! That being said, do NOT take your vehicle here. My truck was hit in a parking lot in September, and after a long wait, they finally got it in to fix it in mid-November. This seemed surprising as they got it in nearly a month early from when they originally booked it to come in for repairs. They also told me it would take 17 business days time (plus weekends) to get done as there was extensive damage, but it took less than a week in actuality. Honestly, I was surprised at such a change in speed, but now I'm not so surprised, as it likely gives some sort of explanation as to the quality of work that was done and the state in which my vehicle was returned back to me. After getting my truck back from them, I drove it 10 seconds down the road, and every screen shut off in the vehicle. It all went dark, from the entertainment system to the gauge cluster. Now, there were no issues with any of the screens when I initially brought it in. It's only a 3-year-old truck, and the screens and gauge cluster had never had any problems. They all had worked perfectly fine before. However, despite this happening on their watch, they are now trying to deny responsibility, stating that "because we don't deal with electrical components, this couldn't have been our fault." So they sent it to a dealership for diagnosis, now quoting me thousands of dollars to get it fixed out of pocket. Firstly, there are many things they could have done, without messing with the electronic components themselves, that could have inadvertently caused this issue. It doesn't take an expert to know this. When you are doing extensive repairs to a vehicle, lifting it up and down on hoists and things alike, of course, things like this can happen. After speaking with some local mechanics myself, what likely has happened is that in an attempt to get vehicles out the door faster (proven by comments made by their front desk staff and the drastic difference in work times), they have cut corners and lowered quality of work to speed things up. Mechanics have told me that things like this often happen when mechanics are welding parts to the frame / chassis, and either they don't disconnect the battery / other electrical components, OR they don't correctly ground during the welding process, causing strong electrical currents to overwhelm and fry electronic components. Bottom line is that they are absolutely responsible for this, though, as the vehicle went to them in full working order and is now coming out functioning WORSE than it was after being in their care. A vehicle simple DOES NOT go into a shop fully working, and come back with those previously working components NO LONGER WORKING, despite not being driven or used in that time. It was absolutely something they did, and they are now denying responsibility. If you care about good work and trusting your vehicle with the people who are supposed to fix it, DO NOT BRING IT HERE!

My front bumper was snagged on a piece of rebar sticking out of a parking block which damaged the…read morebracket and some clips on the bumper. I took the car to Mike Fairbairn at St. Clair Auto Body. He was able to repair the damaged bracket and re-clip the bumper to the car. He fixed it in under an hour which was very impressive. The cost of the repair was much lower than I expected. I highly recommend St. Clair Auto Body in Sarnia.

Roger and Zack are wonderful to work with and they did a fantastic job on my classic car! I highly…read morerecommend them and their business.

Roger was most helpful in getting my vehicle through the insurance company and getting my vehicle…read moreback to us quickly in showrooms condition inside and out!

Very helpful, responsive and respectful staff. They Provided me the name of a local classic car…read morespecialist.

My wife and I as well as my oldest son have been taking our cars here for years. I have an older…read moreJeep and my son had an older Chrysler for a few years and just recently got a "newer" used Jeep as well. I can't say enough about how consistent, polite, friendly, accommodating, and professional these guys are. Their repairs are very quick, with honest and fair pricing. On one occasion we had a new radiator installed. After several weeks the plastic shroud that goes around the radiator came loose from the frame caught the new radiator only 4 - 5 months old and put a hole in it. Marysville Auto repaired it at no cost because there was a question about had the shroud been properly reinstalled. Great, honest guys, doing great honest work....plain and simple.