Me and another african american lady walked in to get our nails and feet done and the owner turned both of us away but it was only 2 hispanic females in there. She said that they where really busy but how if it was only 2 ladies in there? Dont go here read the reviews they have alot to say about people of color in their language but they also speak english. They only serve a certan kind of people and its not BLACK FOLK!!! read more

Butterfly Nails & Spa - Nail Shop - Nail Salons Near Me - Richmond, California

I went to this place about 2 weeks ago and got a pedicure and a manicure wasn't that great after the fact for the money that I paid every since I got the manicure my cuticles has been very hard and they are very rude sat down brought my shoes so I can change my shoes after I get my pedicure the mother said take your shoes to the car I was wondering what is she talking about this was my first time experiencing something like this not professional I don't know how they stay in business but I wouldn't even let them change my fingernail polish I would never go back and would never recommend them this place here need to be shut down the way they treat their customers but I went there two weeks ago because it was a walk-in I thought they had closed down because my girlfriend used to go there but then she moved out of the town and she go to another nail shop but my experience for the first time I got a pedicure and a manicure as I stated my manicure cuticles has been hard every since I've been there I wouldn't even let them change my fingernail polish on my toes the way they service is I do not recommend them read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

I came in got my nails done and left to another place to get them fixed. They are very nice but lack talent. read more

Butterfly Nails & Spa - My nails were terrible! - Nail Salons Near Me - Richmond, California

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If you want an express pedi-mani come here they literally took 25 for both, including when she stopped to go do some eyebrows. WTF!!! Also she Change the price at the end and added $10 more. Demanded a tip! If you know about mani pedi's you can see I have no design and it's not gel. Bad service, they talk about you in their language, I don't speak it but I understand it. That is rude, disrespectful & not professional. They have terrible weight times, when they clearly had no customers! Walk ins not welcomed.They need to bring back the guy that would give out the business cards around the parking lot or outside the place. He was amazing at pedicures! After 20yrs, To me it's not worth coming here anymore. read more

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Love this place the place is very clean and the new owner is very sweet lady. She is friend and kind. Love how she did my nails read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

NEW MANAGEMENT!!! Linda is great. I've gotten a full set, fill ins, pedicures. Staff is friendly & welcoming.

Clean and great service. Relaxing and welcoming. They do a great job and welcome new customers with open arms. They are right in the heart of Down Town Richmond. read more

HORRIBLE SERVICE. Had my eyebrows waxed Saturday 11/6 it was irritating and swollen throughout the night and this morning my eyelid is BURNED and to make matters worse Kelly was very rude and disrespectful about burning me until I told her I wanted to speak to the Owner. Trust me when I say it's NOT OVER. I had to rate it just to post. Negative zero read more

Butterfly Nails & Spa - Burned eyelid after eyebrow service - Nail Salons Near Me - Richmond, California

Horrible service wait long time and will take customers over you . Never answer phone . read more

Butterfly Nails & Spa - Owner - Nail Salons Near Me - Richmond, California

I went in for a gel manicure the guy did a really good job , but the next day my gel started chipping and 1 of the nail completely came off. I tried calling the shop to see if they could fix it but I couldn't because the phone number posted does not work!! Will never ever come here again the gel they use doesn't work read more

Andy always hooks me up. wait for Andy to do your nails he's the best. He Always takes his time and makes it perfect. read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

Been here 2 times. And the only 2 ladies who work there never done my full set right... I got gel yesterday and it started peeling off as soon as I got home read more

Butterfly Nails & Spa - Gel chipping off. And the nails too small - Nail Salons Near Me - Richmond, California

Don't come here and waste your money .... I went today just for a foot deep cleaning no color no nothing and this lady charged me 25$ and she only did a little 5 minutes massage ... so unprofessional she didn't clean anything. read more

Horrible service the lady has an attitude & messed up my moms nails on multiple occasions

Worse service ever this is suppose to be an acrylic toe this is terrible never again will I go back don't recommend them to anyone read more

Butterfly Nails & Spa - Worst service ever this is suppose to be an acrylic toe - Nail Salons Near Me - Richmond, California

I got a coffin shaped matte fill and a matte pedi at this shop with my sister in law. My total came to $50...this place is your average nail shop in the hood. Andy is super friendly...does great sets, he's probably the reason why they are always busy. They seem to be always busy for full sets, 3 people were waiting for a full set when I left. My toe nails came out nice but a little too short. The lady who did my toes forgot what polish she used and gave me a different color which Andy happily changed. In the end my set came out just as I wanted! Thank you Andy! read more

Butterfly Nails & Spa - Coffin shaped matte fill! - Nail Salons Near Me - Richmond, California

TERRIBLE CUSTOMER SERVICE DO NOT GO!! The lady who did my nails on my birthday was watching a youtube tutorial while doing it and thats a red flag. Also, my mom had her facial hair removed and they ended up burning her face with the chemicals and the lady who did it for her was laughing at my mom?? Anyways I haven't gone there in 6 months now and do not recommend. read more

THEY USE MMA ACRYLIC MONOMER at this salon !!!!!! which has been rated as BANNED BY THE US FDA for being extremely toxic and is illegal in 30 states. I had no idea until I was removing the nails on my own at home. the nail tech who serviced me was very impatient & even argued with me while I was making decisions on the shape of my nails. Please be careful before coming here and be aware of what they will be using on your nails. read more

She makes her black customers pay first . Never going back !!! I went in for a polish change and she demanded the money first in cash only or she'd refuse service . Since I was running late for a trip I had to settle with her , so I sent my boyfriend to the atm . She still refuse to service me even though I told her he was coming right back with the 15 bucks .She claimed people got services and ran out . I also noticed she didn't make everybody pay first . I told her she was a bad judgment of character , Myself & my boyfriend work for law enforcement ( he's a officer)and would never walk out on a bill !! So sad to see the nail shop hurting over 15bucks !! Never again !! read more

This place... um, no. Unless you are a regular you don't get treated right. My mani and pedi were not done with care and I was poked, pinched and the polish on my toes smudged meaning it was TOO thick! They man-handled me instead of just asking me to move my arm in certaiin ways. Very rude. AND to top it off and this is my pet peeve, to talk (both technicians did it) in Vietnamese to each other while helping me. It is so rude. Not calming. Never will be back. I would rather go somewhere and pay double than go through this experience again. read more

Horrible service. The older lady hurt me twice. But first I came in for an appointment and then a walk in came in and she was attended to first. I wanted a basic mani and pedi andante minute told me they for my mani I would have to wait or I can decide not to get it. I was like huh. When I was like I want it but I'm not going to wait until your done doing someone's pedi when I am already here. She said well sorry but you only get pedi today. Wtfffff. Yeah never will I go there again. Horrible service. Do not go here. Just wait til your regular person has an opening. read more

Honestly they do a bad job look how they left one eyebrow thicker than the other one and the person that did the eyebrows said she was new and that it was her first time and it's unfair that i have to have my eyebrows all messed up just because there learning and shes the owner i recommend you not go im just trying to be honest that why they dont get that many clients don't have confidence in that place there shit there they should just close because there ruining peoples beauty by going there and having confidence in them but even when they know they messed up they still want to charge i dont know if she just didn't understand what i was asking for or she was just acting stupid i only put one star so i can post it but it doesn't even deserve one star read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

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+5=10 Andy is the BEST does great quality work under an hr. They get you in n out which is great when ur on the goBut while your there you feel like family Coolest guy ever he prefers freestyling his mood on ur nail canvas. Sister V does amazing shaping. Lisa does wonders waxing & brings your eyes alive with eyelashes Good selection of shellack Polish Including Mood colors Colored nail options Several Glitters to choose from Air brushing avail. & stencils galore Diamonds, Charms, FreeHand, Matte top Pedicure chairs with working massage backs Walkins yassss Plenty of parking yassss Decent Fill prices $25-$40 yasss Check em out their work read more

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I love this nail shop. It's hood (location and personality-wise) but the owner Andy and his beautiful wife Kelly are awesome, good people. Andy is like a therapist when he does your nails. Like the most gangster Vietnamese big brother you ever had. They are super reasonably priced and they are a hard working family. I love that and I like supporting that. They have a ton of colors and the place is clean and the service is good. read more

I would not recommend service here. The service is horrible. Staff and owner are not friendly.

Do not recommend. Got a full acrylic set and each nail was super bendy and broke off the next few days after my birthday.

If I could give them 0 stars I would. Worst service ever I got pedicure and eyebrows done and left almost crying because they messed me up and I was still charged. I WOULD NEVER GO BACK OR RECCOMEND THIS PLACE. read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

First time here for a mani and pedi and I won't be back. The woman who did my manicure butchered my natural nails. I asked for an oval shape. I got variations of round/wide and pointy. My gel polish was barely removed and she used a super coarse file. She used the same file to shape :( no cuticle oil or lotion or hand massage. The girl who did my pedi seemed to be bothered that I asked for her to apply my rehab/strengthening polish directly to my nails (no base coat). Just wasn't a nice experience and I had to pay hard earned money on it y'know. read more

Awful experience. You can tell they don't clean up after themselves and they don't know how to do PEDICURES!!! I told the lady to square my toes for my French tip and she completely butchered my toes nails. I told her nvm I just want clear gel and after a few moments later I just had to get out of there so I told her I don't want any color we're done here. The quality of their products will fuck up your skin. read more

I went to Burtterfly nails last night and paid over $120 for a full set, eyelashes, and lip. I went home and noticed my nails were lifting the paint job was horrible and the nails were bumpy. I then returned back to the nail salon this morning and asked politely if Andy could redo my nails or give me a refund. He then proceed to keep asking me what was wrong with my nails when I asked the lady who was getting her nails done at the time of my nail job was acceptable and she said no. I then proceeded to ask him if he would refund me or take my nails off and redo it. He said no and took off my nails and didn't refund me even half nothing at all. Please DONT EVER COME HERE AGAIN THEY DO HORRIBLE MAILS ALSO KELLY BURNT MY EYEBROW read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

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Roaches + Bad service + Lady cut my finger NOT RECCOMENDED. She didn't filed nails enough for them to be coffin , they're really dull. on top of that on of my nails are smaller than the other . read more

The worst Service ever!!!! first of all Kelly is very unprofessional and she burned my eyebrows when I mentioned something to her about my eyebrows being burned she had a very bad attitude if you love your eyebrows do not go to this place...... Definitely will be reporting to the Better Business Bureau‼ read more

I just started going to this Nail Shop to get my nails and eyebrows done. I really like this shop it's very clean and as soon as a customer is done with anything the girls clean the station. When you walk in the owner greet you and let you know all the new designs she has for nails, not in a pushy way at all. It's only two females the owner and one worker, no males (Not that that's a problem lol) that being said they real good at time management, plus attention to detail. Butterfly............ I gave you four stars, add some male strippers an guess what? you can have FIVE....HUM read more

Butterfly Nails & Spa - Pedicure Spa Chair - Nail Salons Near Me - Richmond, California

I came here about a month ago.for the very first time with my sister . Got my nails French tip. It was ugly ass hell I'm never going back.there. I'm talking my money to a better nail shop. read more

The quality of my gel manicure was extremely sloppy. The gel peeled right off my nails within 3 days. When I immediately examined my nails after they were done I realized and asked for corrections and was given a glare. Would not come back. Prices were affordable but I expected better quality. read more

Butterfly Nails & Spa - Did not take time on polishing them or cutting my cuticles enough. The gel came off within a few days of getting them done. - Nail Salons Near Me - Richmond, California

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Under new management. I used to go here years ago but stopped when the service became mediocre. I gave it another try a few weeks ago because I needed a quick eyebrow wax when I discovered the place was under new management. I was quickly seated and eyebrows arched to perfection. I went back yesterday for a mani and pedi and was not disappointed. The pedi was especially nice done by Tom. He took his time with my feet. I will definitely go back. read more

DONT GO HERE if you want quality service! This shop profiles African Americans & Mexican people & gaslights potential paying customers! I've been going here for over 10yr on & off even when a guy named Lee worked there.. Me & my mom went in there & waited a few minutes after calling earlier that day. We asked the short Asian lady look KELLY how long was the wait, she said 10 minutes.. We walked to a couple other place & came back. She got up from the last customer & said I only work 1 person why 2 people". I stated "I'm not getting anything done". She rudely said "I don't want you talking while I do her eyelash, I only do her service, I talk to her". I replied "Um OK I didn't say anything for you to assume I'm going to critique your work, and that I don't even wear fake eyelashes".. She became more rude & argumentive when I asked why would she assume or try to patronize customers & its bad customer service, she did not care.. If she had a bad experience with other customers, simply relocate your store instead of picking arguments.. We left & will never spend our money there again! read more

Andy is excellent! Gave me just what i wanted. He's got mad OLD school file and shape skills...no damage from the drummer file...so to quote Schwarzenegger. ..I'LL BE BACK!! read more

Butterfly Nails & Spa - Nail Salons Near Me - Richmond, California

Place needs to be renovated!!!! No cleanliness at all. For the prices are 20 and up but it all depends on what you want. Please call before going. read more

I go there for Kelly to get my eyebrows done and she does an amazing job everytime and I get my pedicures done there aswell and gel never chips and it lasts long and still look good read more