This rating is specifically for her customer service and booking system. I hate to have to do this…read morebut unfortunately my experience with attempting to book has been horrendous. First of all, a 50% deposit is required in order to book the appointment. I had no problem with that but didn't realize until after that I had chosen the wrong date due to the date being so small in font. I received a confirmation that showed a date that was further out than I desired and wanted to cancel right away but there was no option to. I responded to the email, calendar invite, and sent a text all stating that I needed to cancel the appointment right away. At this point my appointment should have been cancelled and pending deposit charge should have been cancelled as well. It was not. Instead she responded argumentatively and told me that she would cancel but I had to wait (and so does my deposit) until the following week whenever she was back in salon. While the amount of those funds may seem trivial to some, to others they are not. For me this disconnection and the way it was handled is unprofessional and inconsiderate to the client. Doesn't really make me want to even give the service a chance.

Great and professional service always been coming here more than five years and never had any…read moreproblems.

Everyone in there was super nice and professional! It was so easy to book an appointment. Will…read moredefinitely will be going back. Thank you.

I had such a great experience here, especially with Tina. She made the whole appointment feel…read morecomfortable and was really easy to talk to--it honestly felt like chatting with a longtime friend. I'm not new to sugaring, but I've always dealt with anxiety going into wax appointments because of how painful my past experiences have been. But with Tina, I felt almost no pain at all, which completely changed the experience for me. I'm grateful I found her because I no longer feel anxious about getting waxed. Thank you Tina!!

Visits to Francesca are like mini vacations. It's almost unreal how relaxing her space and…read moretreatments are, and we're so lucky to have her in El Cerrito. I've always left her care feeling perfectly refreshed and renewed. All her products are super high quality but I haven't ever felt pressured into buying anything like I often do elsewhere...although I now have a growing collection of Botnia and other amazing items she's introduced me to. From the moment you step inside this little oasis, you're enveloped in a blanket of serenity, comfort, and beauty. You can tell that everything has been carefully and lovingly curated for your ultimate experience. Francesca's methods and knowledge are well-practiced and very evident; she has spent a lot of time honing her craft and it's obvious why she's always booked out so far in advance. I wholeheartedly agree with another client who wrote that what she provides is more of a form of therapy than anything else. I just wish I could see her more often!

I was shocked that I was told I'd have to pay $70 to reschedule my appt because I was 15 minutes…read morelate. (I accidentally took Arlington, forgetting that it's Colusa that goes to Fairmont, not Arlington; so I had to backtrack. In addition, it was very difficult for me to get away from work, as I work in a deadline-driven industry. This is why I also find it extremely inconvenient that this business is not open on weekends.) A facial is not something I would have purchased for myself, but this was a gift from my mom, who wanted me to experience a facial. This is why I especially wanted to experience the facial, not so much even for me, but because it meant something to my mom that I experience it. This being a 65-minute appointment that cost a lot at $150, being 15 minutes late would have left 50 minutes. I asked if she could do a shortened facial. (In my mind, that would have been plenty because this was something I have never experienced and didn't even know if I would like it.) But she said she would only be able to "put some cream on my face." She would neither agree to a shortened facial nor to rescheduling my appt without the steep charge of $70. Well, this seemed outrageous to me, so I was very angry but I did not lunge at her, as she wrote in a previous reply to an earlier review. That simply isn't true. The most upsetting thing was that she acted like the Queen of No from the moment I walked into the shop. UPDATE (4/12/25): For Francesca to state that I lunged at her is a flat-out lie. In addition, in her reply she is putting words in my mouth in many cases. Just one example: She wrote that I said that I didn't want a facial. What I in fact said was that "I would not have scheduled a facial for myself." That is not the same thing. Further, she states in her reply that "shortening a 65 minute treatment by *more than 15 minutes* is not something [she] is comfortable doing." If that is the case, then had she agreed upon my arrival at 15 minutes late to do a shortened facial, she could have proceeded with that right away, and we would not have have gotten to the "11:37" that she refers to. But no, the "Queen of No" wouldn't hear of doing anything to accommodate me, even as a first-time customer. She mentions that she texted me at 10 minutes after my appointment time but that I didn't reply. Well, of course I couldn't reply. If she had read my review she would have understood that I was driving at that time. She would have read that I said I accidentally took Arlington instead of Colusa and had to backtrack. But of course no leeway can be given even to a first-time customer who is not familiar with her location. After all, she is the Queen of No. Prospective customers may also be interested to know something else that I bet Francesca would not want them to know. That is that she illegally posted my photo on her company Instagram page, a photo for which I own the copyright. I had to ask Instagram to take it down, which they promptly did. And I can prove it.

Jessica has been my go to esthetician for lashes and brows ever since I moved to Marin. She is…read moreincredibly gentle and talented and has so much attention to detail. I have had brow lamination, lash lifts and extensions done by her and she always beautifully customizes my services. Jessica is also so easy to talk to, and she creates a warm, welcoming and relaxing environment. I always leave her studio feeling relaxed, refreshed and more confident than when I walked in. Before seeing Jessica, I went to a handful of other estheticians in SF and Jessica is easily the best and most gentle I have ever experienced. Her studio is quiet, intimate and private, and parking is easy and free. If you're looking for an esthetician who truly cares about her clients and consistently delivers beautiful results, she's the best in Marin!

Jessica does the best lashes every time!! They look fantastic and last for weeks. 10/10read more

Alexandra's Muse hosted part of my bachelorette party and I'm incredibly grateful for this…read more Definitely one of the highlights throughout my whole wedding experience. Alexandra (the owner and esthetician) and her colleague, Kari (the massage therapist) were both so thorough, gentle, and attuned to what my friends and I wanted and needed for our facials and massages. They took such good care of us in a way that I can't put into words. Did I also mention how they closed down their whole shop and provided drinks and snacks for all of us for the day? They really went above and beyond--not only in the services they offered but also their overall hospitality.

So glad I found Alexandra's Muse! I've gone for a facial two months in a row and have left with…read moreglowing skin both times - event gotten compliments about my skin in the days after. The environment is incredibly relaxing and is such a welcome break from my day to day. The location is perfect - centrally located with plenty of free parking. I need to stop at the coffee shop on the corner after my next visit :)

Cynthia did a great job with my dimensional color and styling. The blend is seamless, and my hair…read morefeels so healthy and vibrant. She's a true pro with an amazing eye for detail. Highly recommend her if you want a fresh high-end look in a super chic salon!

I am beyond frustrated and extremely disappointed with the way the OWNER of this salon handles…read moreappointments and treats customers. My appointments have been canceled multiple times, and at this point, it's completely unacceptable and incredibly unprofessional. When a customer books an appointment, they arrange their schedule and make plans around that time. Yet the owner seems to have no problem repeatedly canceling appointments and inconveniencing customers. If clients are expected to show up on time and respect the salon's cancellation policy, then the owner should be held to the exact same standard. What makes this even more frustrating is that this isn't a one-time situation--it keeps happening. At some point, it stops being an unexpected circumstance and becomes a pattern of poor customer service and a complete lack of respect for other people's time. As the OWNER, you should be setting the standard for professionalism, reliability, and customer service--not creating the problem yourself. If you cannot honor the appointments you schedule, then you shouldn't be booking them in the first place. I've been more than patient, but enough is enough. Customers deserve better than repeatedly having their time wasted.

Always a great experience. She is timely, knowledgeable, and does a great job with waxing. I Love…read morebeing a coco's beauty!

There is such authentic care and attention in the services provided. I will be going back.read more

Humble Bee Sugaring Studio is located inside the Sola Salons in downtown San Rafael. Street parking…read morewasn't too difficult to find. Kristin is so good! She's so sweet, professional, quick, and always does a fantastic job. Highly recommend!

Look at all of these positive reviews! Sophia certainly doesn't need another but boy does she…read moredeserve one. Sophia's studio is so cute and she is so welcoming, so excellent at making you feel comfortable, and truly skilled at her craft. What a great experience. I can't imagine going to anyone else.