Chose this shop on recommendation. They failed to follow through or communicate well on different…read morevehicles we brought in. We asked them to check certain things while the vehicles were being serviced and they failed to remember to do so both times.. this last time we brought our vehicle in they put everything back together on the engine and forgot to replace some seals near the intake. Our engine was leaking gas. It cost us $600 to have corrected at another shop. The other complaint I have is that when you call in to check on your vehicle they act put out. They give the impression they can't be bothered. I highly recommend if you live in the Marion Indiana area to find a better mechanic or drive to another town. This place is bad news.

Our daughter is a freshman at Indiana Wesleyan University about an hour from home. Her car was…read moremaking a noise, so she had to take it in to get it checked out. She was very nervous to do it by herself, but she had the best experience. They were so kind to her. I would highly recommend this place for any automotive needs.

always willing to work hard to satisfy my my wants/needs. Also doesn't forget me after the sell…read more Extremely friendly staff. Treats customers well.

Bought a Jeep from this group and within 3,000 miles found out it needed a new engine and about…read more$10,000 in repairs. Don't make the same mistake I made. Several reviews seem to say the same thing.

Very kind staff! They said they would be willing to work me in for services in the future, despite…read moreme working most of the day. My car is in good shape so I hopefully won't see them again any time soon, but I wouldn't be too upset if I did :)

There were problems early on with the repair, but Cory fixed it right and was more then fair.read more

Absolutely the best sales experience I've ever encountered! Jeff Kitchen found the Limited Edition…read moreStars and Steel Colorado that I wanted and got it delivered to the dealership. They gave me an excellent trade-in value on my previous truck and had all the financing arranged when I arrived. After a few text exchanges last week and an in-person meeting, I was able to seal the deal in about 45 minutes this morning. (Past experience at other dealerships has been more like two hours.) Added bonus: Financing did NOT try to up-sale things like Maintenance Plans, Road Hazard Protection, etc. I've never felt more valued as a customer . . . and I work for the manufacturer of these vehicles.

Decided to buy a car and I thought we had a confirmed deal until the financing. I had financing…read moresecured thru my credit Union which I told the salesman. - but when I got to the table the "manager" informed the salesman the deal would be void without using their financing. Sleazy. We walked out. You wasted my time. I'm sure I'll find a car elsewhere. Wish I could give you zero stars

I love the friendliness of Dean's auto service. Every time i take my vehicles to Dean's they are…read morefast and reliable. definitely care more than a dealership mechanic does. I would definitely recommend Bill for any of your car needs! :)

I spent nearly a month searching for the right seven-passenger vehicle for my family. I traveled…read morefrom Indianapolis to Fort Wayne and everywhere in between, scoured the internet daily, and test-drove enough vehicles to develop strong opinions about third-row legroom. During that month, I visited Brad Howell more than a handful of times ... several times in the pouring rain. Tony deserves special recognition for repeatedly standing outside while I inspected vehicles as though I were purchasing Air Force One. Sorry, Tony! After comparing dealerships across much of the state, no one could match Brad Howell's offer on our trade. A few came close, but only after learning what Brad Howell had already offered. Apparently, their calculators needed a little competitive motivation. I continued checking Brad Howell's website constantly, and one afternoon, exactly what we wanted appeared. It was so new to the lot that there wasn't even an actual photo yet. I immediately texted Tony. He explained that it hadn't been cleaned or serviced and still had an active recall to address... but said I could come see it first thing the next morning. Of course I did. At that point, I had spent a month searching Indiana and wasn't about to let a missing photograph or a little dealership dust stand between me and the finish line. They honored the trade amount they had previously quoted, discounted the vehicle a little, and I was signing papers shortly afterward. Financing was incredibly simple, and we completed most of the process through text, phone calls, and their website. Two days later, everything was ready, and I drove it home. Tony, Tommy, Justin, and Chris in finance made the entire experience remarkably easy. Chris handled the final paperwork quickly and secured a great price on an extended warranty... because after spending a month researching this purchase, I'd like to retire from major automotive decisions for a while... well, at least until the mood hits me. I was cautious, thorough, indecisive, and probably responsible for Tony checking the weather forecast every time he saw my name appear on his phone. Through it all, the team remained patient, professional, transparent, and never pressured me. I searched half the state just to discover that the best deal... and one of the easiest experiences... was at Brad Howell all along. Save yourself the miles, the spreadsheets, the endless online searches, and the rainy test drives. Start there first. Five very well-researched stars!

Needed to have service work done on my F-150. They quickly diagnosed the problem, obtained the…read morenecessary parts and had me back on the road. This is a great Ford Dealership. Their business thrives on customer service...and it shows.

My Chrysler Town & Country needed some major tranmission work done on it and being on an extremely…read morelimited income being disabled I was concerned about being able to afford the repair. The owners and especially Sam; the Service Tech I spoke with went above and beyond to help cut the repair costs down for me so I could afford the proper repairs. They had my van fixed within a day and my van is back to running amazing! I appreciate how well I was treated and recommend Phil's to everyone!

DO NOT GO TO PHILS AUTOMATIC TRANSMISSION!!! We needed…read moretransmission work done through our extended warranty program. Phil stated he had worked with them before and agreed to do the work. We took car to him on Monday, along with all the warranty information and told him he needed to call the warranty people to get authorization so he can get paid. HE AGREED AND SAID HE LIKED OUR COMPANY BECAUSE THEY PAY FOR THE DIAGNOSIC! Not one single time did he call with any updates. By Wednesday he still "hasn't found anything". Today (Friday) we go to pick it up, still doesn't know what is wrong. When I asked for a copy of the codes he pulled so I could look into them, he got irritated and tossed the paper at me, hatefully. When told we would be taking the car, he tried to charge $90 for the diagnostic. Threatened to keep the car even. When asked if he followed the directions I gave him for the diagnostic fee, he said no. That he didn't have time. I offered to get them on the phone right then and there. Of course he didn't want to do that. He cleared off the $90 and returned the car. He was rude, arrogant, and chauvinistic. He doesn't do what he promises and did nothing for us but run out a 1/2 tank of gas. STAY AWAY, STAY FAR AWAY. YOU WILL JUST BE AS DISAPPOINTED AS HIS WIFE PROBABLY IS.

We have used Billy's Auto Repair for years. The quality of the work performed by the owners and…read morestaff has always been outstanding. They are completely customer oriented. They have always been honest and trustworthy in repairing our vehicles.

The only mechanic I have used and trust in Kokomo! Top notch and they don't overcharge!!read more