I have been with this agent for maybe 2-3 years. It has been nothing but a headache within the last…read moreyear. Nothing actually gets updated. I asked for rental coverage to be added, went over all my options, confirmed pricing and thought I had rental coverage... not even 2 months later I am in a horrible car accident (not at fault) my vehicle was totaled, I was seriously injured and this office FAILED to actually add this coverage. Because of this offices mistake I was without a vehicle. This is UNACCEPTABLE. They don't update your address when you ask, they don't update your policies, I have no idea what they actually do? I have never been so disappointed. My mom worked for SF for 20 years, I've been very loyal to this company but this office ruined it. I've talked to Sabrina herself a few times and she claims she was "unaware" that any of this happened....I've talked to her twice? How are you "unaware"? What IS this office aware of? Because it doesn't seem like much. It seems as if it's their first day every time I talk to somebody in this office. Save yourself the headache and hassle. I'm not sure how to get anything through their heads. Do NOT trust that they actually updated your policy. You need to double check everything yourself.

I've been with Sabrina's office for almost 5 years now. Her office is easy to get in touch with…read morewhatever I need and they are there for you.

Trish and everyone at Tim's office go the extra mile! I have been a happy customer for years -…read morehighly recommend.

Always a pleasure speaking with their office. Prompt , and best service ever . Wouldn't go anywhere…read moreelse .

Chris searched, found me the best deal, did all the work, always calls me back, and saved me money!…read moreWhat else is there? Building is nice plenty if parking, easy to find, and she saved me money. I was with another company for 10 years, and she saved me money. Get it? Lol

The best insurance company in the state. This is an independent insurance broker who searches…read morecompanies for the best deals and has always beat any other company I was dealing with for home or car insurance. The building is nice, the people friendly, lots of parking and easy to find. The owner is committed to his customers and is always honest and open about coverage, costs and limitations. Saved me a lot of money and cut through all of the bs from other companies.

DO NOT USE. I purchased a motorcycle policy through them and they were so eager to make the sale…read morethey did not call out that the policy did not cover theft. When I received the coverage doc there was no notice of what wasn't covered, and I signed up for the policy they recommended. A year later my scooter was stolen, and only when I submitted my claim were they eager to let me know my policy did not cover theft. I'm now out my scooter with no coverage, absolutely useless.

Right Sure TUCSON was great! Stopped by and was greeted and helped by Iliana who was very friendly…read moreand helpful! Thank you !!!

Got a title loan several months ago because of a family medical emergency. They say the interest is…read more6% monthly but when you add that up it is 72% APR which is still a predatory loan. There is no way to pay your monthly payment online and they just started charging a fee for debt and credit card payments over the phone or in person without notifying current customers or disclosing it on their web site. I'll be paying off my loan in full ASAP with a credit card to avoid any more shady surprises and the predatory APR.

they dont help everyone…read more they told me my jeep cant get loan 1998 and everyone saying they help not

Our company has been working with them for years, though I've only worked with them more recently…read more They have been incredibly helpful in improving our company's processes, and every interaction with them has been beneficial. Their responsiveness in handling our employees' situations has truly stood out. Recently, with several employees affected by layoffs, they have helped extend insurance coverage through COBRA and made the process much less stressful for our former team members. We truly appreciate the professionalism and support they consistently provide.

Nice office. Zero communication. Now I have to wait until 1/1/2027 for health benefits. For those…read moreof you that work for a company that uses Focus HR be advised that the word "benefits" that is buried in your onboarding email is your one and only heads up to sign up for benefits. Oh and the benefits link won't work anyways...

I still waiting for a response to my email request for information. It's been a week so far.read more

Michelle exceeded my expectations. When I had to switch our two driver car insurance to a single…read moredriver insurance, I was stymied. Michelle made the process simple. She not only found me a superlative company but my single car insurance covers more than my more expensive two driver insurance company. And, she was very quick in getting this accomplished. I am thoroughly grateful for her.

So very thankful for State Farm and Jeff/ Kathy. Kathy helped me immensely and all via text. She…read morehandled everything promptly, efficiently and resolved my inquiry all within a couple hours, and again, this was all via text which completely saved me during my work day! I was very impressed with the service provided, and this is exactly why my family and I will remain long-term customers. Thank you again, Kathy!