Very friendly and very helpful people in this office! Someone from their office sat down with us,…read moreexplained insurance options for us, and we were able to sign up for the appropriate insurance coverage that we need. Very good experience! Thank you!

Worst customer service & care. Ladies that speak to customers on the phone have no idea how to…read morespeak with people without disrespecting them.

I was with Stare Farm for almost 30 years. This year, they raised rates on their umbrella policies…read moreby over 100%. No call or warning. We have never made a claim on this policy and had no or minor claims on our other policies. Tom's staff was as shocked as I was at this increase but they said there was nothing they could do. We switched to another insurance provider for all coverage and are paying about what we paid last year. We almost switched two years ago when we noticed our State Farm bill said we weren't paying the lowest rate on one of our policies and it said we should talk to our agent if we had questions. Tom's office said they have no information on why we weren't being offered the lowest rate and after a few calls told us there was nothing they could do to answer our questions. They seemed annoyed that we were concerned we weren't getting the lowest rate (according to their own billing statement). At the time we couldn't find a cheaper provider but when they jacked up their umbrella rates, they solved that problem for us. I was going to give a 2 star because of the company's lack of interest in keeping long term customers but it did feel like most of Tom's staff (not all) were fighting to keep us. Use them if they are giving you the best rate but from our experience you need to watch closely because rates swing drastically and they don't mind losing long term customers.

I've had car and home insurance with Mr Tom Tatro for years!! Excellent customer service with Ms…read more Marcia, who works in their office. She has the knowledge and patience to go thru every detail and question you have!! I am very pleased!! The best insurance you can have!! Thank you!!

Celina's really great and knows how to get the biggest bang for your buck- I bundled home and auto…read morewith her and ended up saving $1800 a year with WAYYY better coverage. I had no idea how bad my current auto insurance was with Allstate until she got me State Farm for 2 autos with literal hundreds of thousands of dollars more coverage for 150 dollars LESS a month.

I switched Celina Jolly they were very informative with my car insurance. Amanda was great and all…read morethe staff were very kind. Thank you so much!

Great experience with Matt. By far the best prices I've seen on my auto and home insurance in years.read more

They were just awesome. I'd never used a broker before and am so grateful I did; this made the…read moreentire experience significantly easier for me and I am so grateful to them for helping me do the research to find a good price under my specific circumstances and budget needs.

My wife and I have been with Halvorson's Insurance for 3 decades. We love the personal service…read morethat they give, and Travelers Insurance is first rate.

Been with them for years. They do great looking at our insurance every year and finding us the best…read morefit. I hesitate to ever recommend anyone but I have recommended Nancy several times and my friends have all been happy with them too

They always help me and get me the best rates and are always professional and informativeread more

Great service he help me with the best price thank you so much Ariel 100% recommended ...read more

I moved to NW Tucson Approximately 4 years ago. Coming from California I couldn't wait for the…read moremoment I changed my registration from there to Arizona. My sister who has worked for Statefarm for over 25 years recommended Bob Witt to me. To-date I couldn't be happier. I was covered by USAA for my Three cars and two motorcycles. After dealing with Bob on my home insurance I transferred all my vehicles over as well. I've since received a couple of calls from his office to ensure I was happy and my coverage was what I wanted and more importantly what I needed. During the last few monsoon storms I called the office with some questions. Never really dealing with home owners insurance very much and the lady there was very informative and helpful. I know for a fact I can contact my insurance agent when I need him and get results. That to me is peace of mind you just can't put a price on. Add that to great competitive pricing. And I'm one very satisfied customer.

True definition of good neighbor service at this office. Best agent in town! "Bob Witt and his…read morestaff are absolutely amazing! I have nothing but positive things to say... I have unfortunately had 2 claims in the past year or so, one auto and one home and both were handled very quickly and personally looked over by his office. I have been with other companies in the past and have had nowhere near the same experience or for that matter ever even received a personal call from any other insurance office. Do not hesitate to take your business to these folks! They will not disappoint! If you want more from your insurance than just a bill go see them"

TAWNY ELLINWOOD is the best !!…read more Tawny works in Dan's office and she is simply the best !! She helped me get renters insurance for my apartment, then car insurance for my daughter. The price of my daughter's car insurance was so good, that her boyfriend also switched to State Farm. :) I have thoroughly enjoyed working with Tawny for many years now. She is always upbeat, friendly, helpful and professional. She answers all of my questions and responds quickly to my calls and/or emails. DEFINITELY contact her for a quote on any insurance needs.

We have been using this agent for 11 years. Which just adds to the shock we have experienced due…read moreto the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them. P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware! P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS. Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted! P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.