Closed my 3 accounts after a bad experience with branch manager Belinda. Switched to Capital One…read moreand would not recommend this Chase bank branch to anyone. When asked by Chase corporate why I was choosing to close my accounts, I provided them with the reason and some honest feedback. It all fell on deaf ears. They couldn't care less one way or the other nor did they offer to help rectify the situation. With that it was bye-bye Chase.

went to cash my cashiers checks and the young lady told me that I couldn't take no money out. went…read moreand verified by another lady . she told her no . then I ask for a manager. she went and got a African-American lady because I was an African-American lady remind you I have been going to this branch for over 20 years I knew that this girl was not a manager she told me that there was no manager on duty. My question was why did the young lady just didn't tell me that there was no manager on duty but they go and search high and low for another African-American woman to tell me, this was real questionable. Chase y'all have to do better. I think she just wanted to embarrass me in front of everybody which she did. I was not aggressive didn't show any anger with her or anything for her to do that to me.

The only reason it gets a one star is because the teller was nice and knew what she was doing…read more Shared bank members should be treated like members, A shared bank member is treated like shit and even thou they can do more they won't. DON'T USE THIS BANK IF YOU ARE A SHARE BRANCH MEMBER

No longer western springs national bank. It is now heartland bankread more

Customer service is definitely not their strong point ! Several times I have had the drive through…read moreemployees talk like you are annoying them. Apparently they don't realize that not many people have to go to a bank anymore. It's all done online. Their job relies on customer service and people coming back, but apparently they don't get that. The other reviewers didn't exaggerate!

i opened a saving account when I was 11 yrs old. Moved out of the state, but kept it for nostalgic…read morereasons for almost 50 yrs. Would deposit $20 every couple of years when I was in the area to keep it from going into State conservatorship. Never used the passbook for deposits. Just a note and a deposit slip. I closed the acct one month short of the 50 yrs, only to find out they've been charging $2 a month since 2020 for inactivity, only resetting for a year when I made a deposit. Total fees $88. Called to ask for a refund. Marda, the manager, wasn't there. They stated she'd call back. Never did. I've never known a bank to charge a inactivity fee for a saving acct with a good amount of money in it ($945). 45 yrs without a charge. Not sure if the bank changed hands in 2020. Since the acct is closed there is no motivation for them to do anything. Good memories of the acct, until now.

best local bank in illinois!! great service. many locations through out chicago and suburbs.read more

Best service ever! I had to get a ton of paperwork together to apply for Medicaid benefits for my…read more89 year old mom who has dementia. I needed copies of statements (mom had 4 different accts) for every month in last 5 years, copies of checks, CDs, etc. And I had to go back several times for more info. These personal bankers greeted me with a smile, and stopped what thet were doing to research and make a gazillion copies. And were patient and kind. Other institutes that I needed info from were horrible to me and wanted to charge me for every copy and signature.

Their wait time is rediculous in drive thru with only 1 or 2 cars there. Also, their ATM is so…read moreinconveniently put at the end of 1sr stall!!! On bldg! So you either wait for that car to be done, which could go on forever, or you drive around and get in front of that person and now, when their business is done, you are blocking them! The ATM could have clearly been installed in the very last stall that they never ever have used! Also their fraud department is lacking severely and I had to take care of fraud against my account!!! I had to catch this ....they didn't!!!! Very dissatisfied with this Bank. Considering moving to Chase right next door.

The manager Georgia Vouris is so rude . I went with my father in law who needed to withdraw some…read moremoney. He has difficulty signing his name because he has dementia. She demanded he sign his name . He was getting so frustrated. She said well just scribble then so we have it on camera ...he was able to do a little scribble. She has no compassion and is VERY rude. My in-laws have been customers for many many years at this bank but I think that's going to change very soon.

I give this bank zero (0) stars because that's exactly what it deserves. I can absolutely…read moreunderstand why their ratings are so low. Customer service is completely nonexistent. The entire staff, management on down, are very rude. I only bank here because I have no other choice. I dread having to make deposits here. It's literally the worst part of my day.

I've been a business client of Republic Bank for five years. I have a commercial loan with them,…read morewhich requires that my business checking account is held there. If it wasn't for that, I would not continue to bank with them based solely on their employees at the Hodgkin's location. If you are going to bank with Rep Bank, I suggest choosing another branch unless you prefer to not receive anything resembling a pleasantry, and instead appreciate ineptness and ambivalence delivered unapologetically.