Very good experience! Would recommend to anyone. My repair did not take long at all and the service…read morewas excellent

Went in to see about getting a broken earring made into a pendant. They put a ring on and soldered…read moreit, and said $5 which was great. I had bought a chain online to replace the one I currently had it on ($10 silver chain) and they asked if I want them to fix this cheap chain. I said no the chain really isn't worth fixing, and I have a new one coming. The lady proceeds to get really passive aggressive saying well free, is definitely less than 0 and her time is all will be invested then I ask her if she offering to fix it for free, and I certainly didn't expect that and I appreciate it I smile and say of course and she turns her back to me snarkily and goes back to fix it, and I say I'll be glad to pay you, I'm totally embarrassed now others customers have heard all this, she doesn't respond, just storms off She had made me feel so ashamed as if I've done something wrong, totally embarrassed me in front of other customers. Made me feel like I came in to get something for nothing which I didn't. I didn't expect them to fix the chain for free, Didn't ask, they offered. So anyway, in my haste, I go buy something in the store I don't need. A good sturdy silver chain (twice the price of the one I ordered in Amazon and not as nice actually) but I didn't want to be made out as a cheapskate. So then the guy helps me put the repaired pendant and puts it around my neck after I asked him of course. My hands are Messed up due to a a skin disease, And I was wearing plastic gloves. I explain to him quickly why I can't do it myself but it appears they don't want me there as he is rushing me. I tell him I'm on a new medication and I hope it gets better, and he remarks he hopes so too, but not in a serious way. So then he says yeah, that looks much better, and the clasp is in the back how it should be! WTH now he's insulting me pointing out the apparently when I walked in the necklace clasp had rotated to the front So I paid for my overpriced sturdy silver necklace, the $5 Silver jumpring that was soldered onto my beautiful white gold Diamond charm, and mossied on my way. The insults and degradation they could have saved. They might want to charge reasonable prices for repair work, instead of shaming and guilting people for their "free" Services. And keep their personal insults about peoples imperfections to a limit. I mean was a necklace clasp showing in the front really worth bringing up? Where do these people get their customer service skills? I imagine if you come in there ready to spend big bucks I wager they are all compliments and respect. But beware if you don't have much money and just want a cheap simple repair, minus the attitude. Hi

Soooo friendly! Personable! Knowledgeable! Trustworthy! I…read morefelt I could trust them! Other jewelry stores, I always have felt a bit of distrust or fear, wondering if they might replace my diamond with a CZ. But not here. The atmosphere in the store feels personable & safe.

Never bought any jewelry here (yet) but my wife took my ring to get it resized. I don't know how…read moremuch it normally costs but they did it absolutely free and even washed and buffed it. Will definitely be buying all my jewelry from here from now on.

This is the Best Silversmith plusssss,you hear me.Great work and affordable for those of us that…read morebust our butt's out there.Thank you guys and gals at Brooks fine jewelery.im one happy customer.

The only custom casting house in Arkansas. Everything is done in house and to a professional level…read morefar about any retail jewelers. The quality on their line of products surpasses all the other ones we have seen in the area.

had my watch sized. brand new watch. they were able to do it quick and cheap. 5 stars. thanksread more

Customer service is wonderful and the knowledge of jewelry is outstanding! Family business that…read moreoffers distinctive customer service, with a smile. Jeweler onsite and repairs are quickly handled. Recommend without hesitation!

I'm new to the Arkansas area and needed a jeweler to repair a gold chain that was gifted to my…read morehusband from his mother. I decided on going with Phillips jeweler because his estimated pricing over the phone, sounded pretty reasonable. I ended up arriving 30 minutes prior to closing and hopeful that they wouldn't be too irritated ( being a former retail employee for 11 years of my life, I hated to be a last minute customer.) The location was very hard to find. It's located in the same building as the goodwill off of South Bowman road but the sign is hardly visible from the main street. What I do like about his store is the added security of the building. You have to dial into a phone located outside and state your purpose before entering. The owner (I believe his name is Phillip) recognize me from our call earlier and was more than welcoming and eager to help. He took his time to explain to me why the chain had broken and even fixed it right on the spot. I was expecting a one week wait as well as a $40 charge, but he was gracious enough to do this for free. I definetly recommend this jewelry store for any repairs or new purchases.

From the owner: We do appraisals, repair work and specialize in our diamond presentations by appointment only.read more

The diamond in my ring fell out, thankfully I found it and took it to Young's. They repaired it and…read moremade it better by adding more taps to hold it. Did a great job.

THE BEST JEWELER EVERRR!! So kind and patient; very easy to work with. Mr. Young...I just don't…read morehave any more words. He's the best jeweler ever!

I've never had an issue with store; always prompt and reasonably priced - even pro bono. This place…read moreisn't fancy and appears to be a bit shabby, but they know their stuff.

I took my bracelet of stone to this place March 22, 2022. Every time I had gone by there, it was…read morenot fixed. They would say they where very busy. I should have picked it up the last time I had gone there. I called on the 24th of December 2024 to tell them I am picking up my bracelet. They had it long enough. I went on December 26th and he could not find it. The bracelet was scattered all over the place, he could not find all of my bracelet. He meaning the son. Its like they didn't care. He thought I would not have kept the reciept. I was very disappointed and upset because they treated it like nothing. I will never take anything to them again. I give them a poor rating of1. If I could give them a zero I would. All I needed was a clasp on it. Now it's all to pieces. Its like he dileberly did it thinking I had lost my receipt, All most three year. I am upset with myself also. I should have gotten it. I put my trust in them. It pays not to trust anyone anymore. I left the store so he could find all of the pieces. I am going back tomorrow to get all of the pieces of my bracelet.

Fantastic service at North Little Rock location…read more Selection was small Value was moderate, overpriced for lab created diamonds.

Sahar was wonderful Very polite and knowledgeable A+++ Would go there again in the future!!read more