Worst customer service experience ever.I took two area rugs in to have them cleaned. The first time…read moreI went back to get them they were not ready. The second time they could not find them? They then refused to refund either the cost of cleaning the rugs or the rugs themselves. I now have to go to District Court to sue them to recover the monies that I am out of due to their incompetence. It wold have been better if they had just stated up front that cleaning two rugs was beyond their ability. I guess I now know why ever time I have gone in their store has been empty. I give them an "F" for customer service. Can't wait to tell the Judge this story!

Ed took great care of us. Installation went smoothly even though there subcontractor bailed out…read morefor health reasons. He kept his promises.

My installer Eric was great. He was very knowledgeable but best of all he made me feel comfortable…read morewith the process, as I probably had a lot more concerns compared to most people, and answered all of my questions. I had half my home installedin LVP. The installer was very detailed as he made sure the board colors and patterns were premixed before installation. He also took great care in the placement of boards and their respective patterns to create a professional finished product. The pricing was more than fair as I always check with several other companies, and I have learned my lesson, with you get what you pay for, in the past. The overall experience was wonderful, as my husband and I have had previous floor replacements in this and our home before this one that had not went so well. It's nice to see there are still hardworking honest Individuals out there. I will have them come out in the future to handle my flooring needs. If you're looking for a hardworking, detailed installer with an honest company, I would recommend giving them a shot. ~ Deb

From the owner: I believe that nothing transforms a home like quality flooring. Our team of experienced and skilled…read moreprofessionals are dedicated to helping you create the space of your dreams. We install a wide selection of beautiful and durable flooring options, from hardwood and laminate to carpet and tile. Whether you're renovating, building a new home, or simply looking to spruce up a room, we've got you covered. Our commitment to exceptional customer service and attention to detail sets us apart from the rest. We're passionate about bringing your vision to life and ensuring your satisfaction every step of the way. Don't settle for anything less than the best - trust us for all your flooring installation needs. Let us help you elevate your home and start enjoying the beautiful and functional space you deserve!

Great local business that has quality products and top notch staff. My husband and I had them…read moreinstall ceramic tile in both our bathrooms and our entry way. We could not be more happy with our total experience with embee & son, inc. We recommend them to everyone.

From the owner: We are the premier retailer in kitchen remodeling, bath remodeling, flooring, cabinetry,…read morecountertops, and home fashions in York, PA and South Central, PA. We offer custom kitchen designers and custom bath designers on our staff to make your home remodeling a hassle-free project from start to finish. You are invited to visit our expert staff in our showroom in York, PA to see all we have to offer from custom design ... to build & installation ... to completion. We can show you our solid surface countertop options including quartz countertops, granite countertops, and silestone countertops from HanStone, Silestone, Cambria, Zodiaq, CeaserStone, and Formica Stone. Our expert craftsmen and installers have years of experience in remodeling so you can feel confident your project will be done right. We also have flooring samples of carpet, laminate, hardwood, vinyl, luxury vinyl tile, stone, ceramic and porcelain tile from major name brands. We look forward to serving you.

We have used Carpets By Martin numerous times. The first time was to replace carpet in our family…read moreroom shortly after we moved into our home. Then, we had a fabulous vinyl installed in our finished basement. Last year, we hired them again to do our family room (we've been there 20 years now), stairs, and upstairs hallway. Next we had them put hardwood in our dining room. And just this week they carpeted my daughters room. I love dealing with Brian (and his sister Amy who worked with us a couple of times) to find what's right for us. And their installers (Matt is always in charge of the group) are fabulous! I appreciate the personal touch of a family owned company much more than dealing with a chain. Would highly recommend!

Great experience. Very friendly and knowledgeable. Installers did a great job. Highly recommend.read more

From quote to completion, the McKenna crew performed their work exactly as promised. The process…read morewas fully explained to us and they didn't miss a step. We had a case of termites and they stripped the floor more than maybe other companies would due to their desire to ensure there was not a single possibility of additional pests. I would rehire this company in a moment. The final price was exactly as quoted. Jose and Alex were outstanding workers and perfect gentlemen.

Brian and Jose did a wonderful job on our Kitchen Oak Floor. After over twenty years of heavy…read more traffic including Great Danes and Labs, they bought the floor back to life. Some areas were really worn down, especially at the sliding door for the patio. I like how they were both there for the final coat and had two sets of eyes on it. Real professional team with keeping you in touch with what they were doing. They were able to contain most of the dust and dirt that you will simply get with this kind of work. One spot they missed, but they came back the next day and fixed. Felt that Brian's price was fair and he used a commercial grade finish for a more durable surface. Probably the last time we will do that floor in our lifetime.

I looked at flooring at North Hills flooring. They had a nice selection and Susan was very nice &…read moretentative. I had explained what I wanted a quote on (flooring) and had scheduled a day for a quote. I had reached out to NHF and explained that I would be out of town 4/12, but my realtor and mother would be present and know exactly what I wanted done. 4/20...I'm still waiting on a quote. I reached out to Susan who was very pleasant and stated she would call me back after speaking with Chip. Chip called me back within 5 minutes (called me Nathan, my name is Zachary) and was very rude on the phone, stating he was blind sided when her got to the property. He said he didn't know what to measure (why would you agree to do a quote without knowing what needed to be measured before hand?) even though my realtor, mother and Susan (sales clerk) knew exactly what I wanted. My realtor reported he wasn't very approachable. Come to find out he never measured and left, never informing me of this. Meanwhile, I'm sitting around waiting on a quote. I will never use NHF for anything. It sucks because Susan was great and they have great products. Chip needs to take a class on customer service etiquette. Go to Weckers, better customer service!

Once again we used North Hills Flooring to perform work in our home and we are absolutely thrilled…read morewith the service, materials and professional workmanship. The job site was kept immaculately clean throughout each work day with a final clean at the end of work day #5. With due care, we were able to use our kitchen and access the stairs to our 2nd floor while the work was being performed. The disgusting DIY flooring was demolished, the existing subfloor was screwed down virtually eliminating all of the existing floor squeaks, the installer relieved a hump in the middle of the kitchen, installed the Luan underlayment to the existing subfloor with literally thousands of staples, and sealed all joints with Ardex. The installer expertly trimmed underneath all wood moldings and kitchen cabinets so that the LVT could be installed underneath instead of just abutting the moldings and cabinets. There were 5 major areas that needed to be squared on the floor prior to laying out the tiles, cementing the underlayment, and installing the LVT. All 3 of the cased wall openings received identical reveals between the LVT and other flooring materials. New shoe moldings, cove base and transition strips were installed, and the entire job site was cleaned squeaky clean. This was the 3rd project done for us in our home by North Hills Flooring, and we will definitely use them once again during our next remodel. The owners, Chip & Susan Weile, are extremely knowledgeable about the products they sell, and they both have an artistic eye toward home interior design.

Great salesperson. Very informative. Showed me a lot about carpet quality. I will definitely…read morerecommend and I will definitely be back.

My 93 year old Mom had waterproof vinyl flooring installed in April of 2022. But the tile started…read moreto separate in the middle causing a couple of tiles to crack. So I went to Carpet Tile Mart mid August to ask for service to repair and replace two tiles. I showed them pictures and they scheduled a contractor to come out a few weeks later, on September 12th. A contractor did come out and he looked at it and told my Mom he would be back the following week to fix it. He never came back. So I went back to Carpet Tile Mart in October to complain and the manager there, Mark, claimed this contractor was "very busy", but he assured me that the contractor Bill would be in contact. Still no response. So I went back in November to complain again and Mark said he just texted Bill and that he would be in contact with us. Thanksgiving went by, still not repaired. So my sister contacted Carpet Tile and finally in December, she got a response that Bill would be coming out to fix the floor on Monday, Dec 18th. We waited all day and no one showed, or contacted us to say they couldn't make it. Finally after Christmas, my sister contacted the manager of Carpet Tile and he basically said "sorry, it is out of my hands". That the contractor was an outside contractor for Carpet Tile. Then on December 22nd, Bill left a message saying he would send someone out on Wednesday, December 26th. My sister actually talked to him and he assured her his assistant would call 30 minutes before arrival because he lives very close to my mother's house. This was on December 26th. This was a full 4 months after I initially went to Carpet Tile to request service for my mother. The guy never showed up. If I could give them minus zero stars I would but because I can't, they get one star for the most terrible service after installation. I think it is so disrespectful of a company to wash their hands of an issue instead of trying to resolve it. They just lost a very loyal customer. We have been using Carpet Tile Mart for over 40 years. Very sad. I'm writing this as a business owner and I would never run my company like that and leave the customer hanging for over four months.

i used them for family room carpet. I was told they would move up to 5 pieces of furniture. No…read moreproblem. I asked how many installers were coming. I was told "one". My concern was how one person was going to move my large new leather sofa/love seat alone through narrow doorways, plus oak hutch. After 2 phone calls, I convinced them one person was not adequately. So, they had the installer bring his wife to satisfy me. This gal did not have the strength ...but, did the best she could. I was told by Wicker they generally only sent one installer. I was told, "well, he uses sliders and he generally figures it out". Wicker, your attention to detail and concerns was sadly underwhelming!

This is the third time we ordered flooring and we couldn't be happier. From the selection to…read moreinstallation, they truly are the best. Ann at the front desk was helpful in the selection and scheduling of our LVP and carpeting. Cody helped with picking out our bathroom LVP. Their installers were top knotch and our 100+ year old house certainly was not an easy install. Looking forward to redoing our kitchen, 1/2 bath and entry flooring in the future. Oh, and their pricing was reasonable too! We'll be back!