Found this installer through Tire Rack. Drop shipped 4x winter tires, 4x summer tires + tire pressure monitor sensors for my Mercedes S550 4-matic. Latter to be installed on new rims. Turns out they didn't have the equipment to install the 19" summer tires, so subbed the work out to a shop down the street.
Winter tires were fine, nice job, no problem.
Came to put the summer tires on this past weekend. Not only not balanced right, but came to find there was a tire pressure monitor sensor missing from one of the wheels. So every time I drive my car, a warning light keeps flashing.
Called C&G, had to keep calling back at times that were convenient for them(!) while they enquired from the sub etc - too much trouble to actually call me I guess. Anyway, no dice. Basically, my problem, not theirs, nothing they could / would do "yep, I checked with the owner, he says the same" - I should call Tire Rack.
So - they are a listed installer with Tire Rack, but don't actually have the equipment to install the tires they say they can ("yeah, we called them a bunch of times, they should change that") - that's the only reason they got the business, other than the Yelp review. Tire Rack drop-ship. They sub out. Sub or they lose / don't install a key piece ($68 + shipping, plus reinstalling). They aren't willing to fix. Let's not even start with the mis-balancing.
Oh, as one other review says "Don't let the location or not so new building fool you." - pretty scruffy place - but I don't really care about that, they are fixing my car, not cooking my dinner.
Update - just got a call back from Tire Rack, who have been doing everything to resolve the issue. Apparently they were really, really uncooperative with Tire Rack too - and have just been removed from their installer list.
Second update - fixing their little mess, at another installer Tire Rack directed me to, cost me $160 - rebalancing and installing the sensor. The sensor was provided free by Tire Rack. read more