I am extremely happy, grateful, and satisfied with the AMAZING customer service my family and I have received at C & L Custom Varsity Jackets during numerous visits. Store representatives are very friendly, patient, knowledgeable, understanding, supportive, and professional. They will provide all available information and options to help customers make the best decisions for their varsity school Jackets. You will NEVER feel pressured with the service you receive here. The turnaround time is also extremely impressive. I recently brought my daughter's varsity jacket in to have three patches sewn on. I requested a "rush" on my order as my daughter is graduating from high school in less than 10 days. I wanted my daughter to wear her jacket for the final few days of school, with the new patches added. I paid a rush fee, and within three hours of dropping off the jacket to have the work completed, I received a call advising me that the jacket was ready for pickup. I was truly grateful and impressed with the great service. Prices are very reasonable for the great work they provide and are comparable, if not better, to those of other shops. I conducted extensive research on costs and customer reviews/satisfaction from numerous other shops. I would not recommend any place other than C & L if you are in the market for a custom varsity jacket. Thank you for the great service read more

See all

Unacceptable and disrespectful customer service! Avoid this place. My husband and son visited C&L Varsity Jacket last Saturday to inquire about a custom jacket for our child. We spent about 3 hours discussing options with a staff member named Rachel. When the total came out to a staggering $750 for a child's jacket, my husband understandably hesitated and decided not to purchase it immediately. Rachel then tried to push for a $100 deposit, and when rejected, she dropped it to $50. My husband still declined because we needed time to discuss such a big expense as a family and politely told her we would come back later. As soon as he said that, Rachel's attitude changed instantly. She became extremely hostile and rude. Right in front of my husband and son, she took the printed invoice, aggressively ripped it apart, and threw it straight into the trash. My husband was furious but chose to remain calm to avoid causing a scene in front of our child. This behavior is incredibly unprofessional, disrespectful, and downright toxic. My husband's English is not perfect, and we felt a strong sense of discrimination and bias based on language and race. Treating customers with contempt just because they don't make an immediate purchase is disgusting. We will NEVER step foot in this store again. I'm leaving this 1-star review as a warning to others. The management needs to retrain their staff, especially Rachel, on basic human decency and customer service. read more

Great service the staff was pleasant helpful and when we picked up her jacket, she looked gorgeous. The compliments they provided. I'm glad we got her a jacket from here read more

See all

My son is a senior and decided he wanted a letterman's jacket.. we order and because he's a senior his order was super fast in getting it back! Payment was due in full due to being a senior. Jackie was our service rep that helped us complete his jacket.. she had great ideas and was super helpful with the design of it.. we have a couple more patch's to add in the back to make it complete. Thank you!! read more

See all

Rachel was amazing-so sweet and informative. She was so patient with us and kept us smiling the whole time. We def recommend asking for Rachel! We will be back for our son! read more

The customer service you get is unparalleled. Jackie knew just what we needed and even helped us design some patches for the special awards. I got my Jacket from here a long time ago. My oldest sons jacket was done here and now my last two kids are getting theirs and Jackie made it a special moment. Thank you from a grateful customer. read more

Rachel is the most amazing and professional person that has ever helped me here! She explained everything to me so I can make a clear decision. I will recommend everyone to come and see her! read more

Im so glad I came here! Janette is awesome and was so patient with my indecisive child of mine! I appreciate her so much and her suggestion!

I came in knowing nothing and coming out with a Varsity Jacket, the Procedure was super easy and quick. The wait wasn't long, the staff were super nice and try their best help. It did take an hour to set everything up but it was worth it. The jacket does live up to it's value, I couldn't complain. There might be restrictions depends on the school you attend to, such as fonts or personal ideas. All thanks to the staffs, especially Ms. Rachel, she's super helpful, understanding and supportive! read more

Professional and friendly. They didn't try to upsell which is appreciated! Love that they deliver the order.

C&L provides quality, beautiful jackets with durable materials, expert stitching, and a custom made perfect fit. The attention to detail on the embroidery and patches is amazing, every piece looks sharp, clean, and built to last. C&L conveniently came out to my daughter's high school to take orders which I highly appreciated. My daughter, Sophia C., absolutely loves her jacket and wears it with pride. Customer service was just exceptional. Margaret in particular goes above and beyond to provide excellent customer service and is always responsive. They genuinely care about their customers and getting everything just right. They stand by their product and deliver high quality work. Overall, very satisfied with my daughter's jacket! read more

We've bought 2 Letterman jackets here and are very happy with them. They are made with quality materials and you can tell a lot of thought and care went into them. We brought our jackets in today to add some patches and were told that we possibly might not have enough time to complete both today (which I totally understood because we arrived later than we should have). But then Rachel went into action! She was absolutely AMAZING! She was very nice and was able to get both orders done without making us feel rushed. She is super knowledgeable and great at what she does! Thank you Rachel for the excellent customer service that you gave us! I highly recommend this business. read more

Honestly, I was a little shocked at the negative reviews when I skimmed the page. This place makes my son's school patches and came recommended by several of the parents who already have jackets from here. So, this is where we came. I made sure to be there right when they opened at 9am. I called the day before to confirm hours and that we didn't need an appointment. We were the first ones there. We were seen almost right away. I'm glad we got there early. After about 30 minutes 4 more people for new jackets showed up. So there was a wait. Rachel was wonderful. Attentive. She explained everything. Recommended the right color patterns, placements, and sizing. She even pulled out a specific patch for us to add a little extra personalization. We loved her. Yes, it is busy. Yes, she was multitasking between other customers, pick ups, phone calls, etc. I had no issues with this. It's a busy place. She still did the job very well. Just come here knowing it's going to take a little while & it's going to be expensive as you make it. Obviously we do not have the jacket but our eta is only 4 weeks. They allowed me to pay half up front and will pay the remainder at pick up which is great. My son is very much looking forward to his jacket. Not a single complaint from me as far as service and value. Will update once we have the jacket. read more

I needed my daughter's college graduation stole embroidered with her major in a pinch. The owner Eric was so accommodating. Not only was the price fair but because I was running out of time he made sure he would have it ready in a day and he delivered on his promise. The threading matched and the service and kindness was amazing to a mom who really wanted her girls day to be special. Thank you Eric read more

Great place and the staff was helpful. Both my boys got their jackets there. It can take some time so go prepared for 1-2 hours. It does speed up the process knowing what you want by doing some research in advance. The process is kinda old school but the process works. read more

I took my son's jacket a total of 3 times, in the last 2 years, to get patches and embroidery put on. Each time, the representative helping me was nice and helpful. We got his jacket back within the time frame she quoted me. Thank you!! read more

See all

My issue is with Janette. It seems like I am not the only one that has had an issue with her from reading other people's reviews. If you can have someone else help you please try to do that. You would think someone who has been working there for over 20 years and has taken thousands of orders would be more helpful. I was cleaning up my house and decided I wanted to get my high school varsity jacket even though I graduated from high school years ago. I thought I was going to be offered the jacket in different designs and materials but that wasn't the case. At the end where she was totaling everything I asked her if they offered it in a hood style like some of the jackets I saw laying about. On the flyer I got it had 2 styles on it. After changing the price on the order form she had the nerve to tell me "you are not going to wear the jacket." I'm not sure if she got on the wrong side of the bed that morning (this was 30 minutes after they opened) but why would you say that to someone's face that is about to pay a couple hundred dollars on a jacket. Do yourself a favor and keep it to yourself or maybe wait till after I leave to say that comment to yourself. That is horrible customer service and I'm not sure how she hasn't been told that she needs to change her attitude. Ashley was a lot nicer and helpful. read more

Went down here to get information as there is no approximate pricing available online. Online stated they close at 2 and to arrive 1hour before closing. So we took time to drive there, only to walk up to the door to a sign saying they are not taking anymore orders due to having no time because of other orders and that they are only open for pickup only! Huge disappointment! I will definitely be finding another place to order my daughter's jacket! read more

They are the best in the business. Everything including patches are done in house. Customer service was amazing. They know their stuff, and they have will help you decide on how to design the look you are wanting to achieve. On the humanity side of the business they are top notch. My father passed away and it was time to pick up the jacket. I was unable to get there so they sent it fed ex at no additional cost. We were beyond grateful for their kindness and empathy. Thank you C&L Custom Varsity Jackets. read more

Got my daughters high school jacket from here. It took about 3 months to get it. Took it back in a few times to add patches my daughter received through out the year. read more

They are a very busy company but the handful of times I went to get my son's jacket taken care of , they were courteous, helpful and even had my son's jacket ready earlier than quoted. read more

In my opinion Zero stars for sure!!!!! Drove over an hour only to be denied at the door during regular Business hours. We even called to confirm their hours. Lady with no customer service at all and not even an apology for denying us because they were too busy. Why even have business hours if they can't serve customers during the time?? They should be by appointment only to respect others and their time. They are definitely not respecting others time continuing to run business like my experience. Run your business by appointment only to respect everyone's time rather than denying them at the door, that may be the better solution for you and potential customers. 5 zeros. There's other places that will deliver the same quality and better customer service experience in my opinion. read more

Ordered my son's jacket and I am so pleased with how it turned out! The turn around time was fast. The staff was nice, knowledgeable and professional. read more

Best place to get your child's letterman jackets. Definitely recommend them. I highly recommend you going in when you child is a junior especially if they played numerous sports. read more

Waited over 40 minutes to be told that they don't have the patch we were looking for and cannot make it. Even though they asked us what we were in for as soon as we got there. read more

Issue with: Jeanette Super rude. Wasn't sure exactly what I wanted and she was laughing and chuckling at me when I asked for advice on placement and ideas. Very unpleased. Feel deeply disrespected by my experience. Made me feel dumb for wanting to add patches after i graduated. She asked me very rudely why I didn't do this in hs and i responded because at the time me and my single mother were poor. Very unprofessional and won't use service again. She said are you sure you want all these patches, because it's expensive. When she told me the total She said are your parents paying? Implying i myself a 23 year old man can't pay for my own stuff. Then when I gave her the money part in cash she said oh you must've save your money. No i make 100k a year and can drop money when needed. The disrespect is disgusting She needs to be fired read more

My little sister had a horrible experience with a lady that attended Santa Ana High school this passed Saturday June 8th. My little sister went in to order her customized jacket and the lady questioned her three times regarding if she can afford to pay the jacket. read more

Would put zero stars if I could, terrible customer service. Ordered a jacket over 3 weeks ago and during this time period, I got zero emails, zero text messages, and zero calls regarding the status of this $500+ jacket. I called 3 times and each time got the same response of "we're just adding the last couple of patches it'll be done by the end of the week and when it's done we'll call you". They never called back never sent status updates and just kept extending their timeline. I had a friend order a jacket the same day as I did and he received his product in the time frame they said they would complete it by (5-10 days) which really confused me because we placed an order on the same day for the same product yet I've had zero updates or developments in double the time it took for him to receive a fully completed product. read more

The staff helped me with both my sons Varsity jackets. Here's some tips to help you. I wish I knew these tips before ordering our jackets yet learned thru the process. * * * 1) Ask coach when Varsity letters will be given out if your child may be getting one. Some receive them Sophomore year depending on sport and level of athlete. Schedule appointment BEFORE you receive your Varsity letter. You will then be AHEAD of others scheduling appointments when the letters are given out. Getting your order in earlier. You can always add patches and other items to the basic jacket later as you receive the items. BE PATIENT - jackets take a month minimum to 3 months to be done ( Covid-19 backlogged everything) More like 3 months due to this now. 2) There are MANY options, make a day of it. Take a break, get lunch BEFORE making final decisions on order sign off, or sleep on it and come back to place order. Once order placed that's it ! You will save headache and $$ in trying to change order when already in production. 3) Make sure you can READ CLEARLY the letter font of your last name on back of jacket. Capital Q font for example looks like the # 2. They will work with you to change a letter if needed. 4) If the size jackets they have still seem not to fit in the arms or torso correctly ask for a CUSTOM appointment with their male seamstress. to pay a little extra for a more custom fit. Kids are still growing, what year are they buying the jacket of High School ? You want this to be able to wear for all years in High School for sure. 5) If jacket is too small cannot add material to jacket without looking weird. Will not work. Arms easier to make smaller then torso length due to stretch ribbon around waist of jacket. 6) HAVE FUN ! It's your kids jacket not yours. Make sure THEY like it. My sons wanted different color sleeves. One off-white and the other black. Worth it to see your kid in the jacket, hard work pays off, and they look great ! With a smile you cannot replace. read more

Excellent service and expeditious turnaround time for son's varsity jacket - Most appreciated!!!

Ordered my daughter's varsity jacket here. So far everyone has been great. Recommend making appointment (must). Week ahead is usual it seems like. Definitely check store hours before you go. Experience shows. Lady that helped us gave good suggestions and some expectations of what could be done. Really helped my daughter with questions she had. Will up date when we get jacket delivered. read more

Be prepared for a wait and frustration. Slow and poor customer service. Their instructions say to check in by 2 for walk ins but when we got here, they said they cut off the walk in line at 12:30. They make no effort to work quickly or efficiently. read more

The lady with the locks with the mustache sitting at the front desk was the worst. Huge disappointment from the door. She was very unhelpful, and more concerned with if I could pay for what I was asking for. This is my 1st time ordering a letterman jacket, let alone finally getting to do so for my last child, and she took that excitement away. I was prepared to spend a surmountable amount of money. However she was no help all and seemed to be more concerned with answering the phones and not my questions and getting to lunch in a few minutes.,Even tho there were other staff members there. I went there at point And left there still at point A. She really didnt seem interested to be of any type of help or to get my order. Very disappointed. Needless to say I went elsewhere immediately after and placed a complete order with EVERYTHING I ASKED FOR AND MORE. read more

We are so happy a friend recommended this company. They have great service and the turn around time was very good. We ordered at the end of July and received early September, just a few weeks after school started. It was perfect timing for my son to wear his letterman jacket to the football games. read more

What a frustrating & disappointing experience!!! This is our 2nd child to get their Varsity jacket, and this experience was NOTHING like the first time around in 2017. I guess they're allowed to treat their customers any way they want, since they have the market cornered. Hope I can go somewhere else when it's my next child's turn to get his Varsity jacket! You all should be ashamed of yourselves! read more

I am a 6 ft tall 260 lb guy that has always had a problem with finding shirts, jackets etc that will fit me around the shoulders and is long enough at the waist and arms to wrist 's. I found C&L on yelp and called them on a Monday morning and they told me to come right over. When i walked in i was politely greeted and immediately began telling the nice lady at the desk what colors i wanted and sized me quickly. I spent a total of 20 minutes max in the business paid and was done. I couldn't be more happy with finding this company and getting the old best type of jacket there is. I had one growing up and it was awesome now i got one again. Thanks C&L. read more

C & L Custom Varsity Jackets - Sports Wear Near Me - Cypress, California

See all

Absolutely amazing work. We are so very pleased with our son's letterman jacket. The staff is very friendly contrary to what you may read on other reviews. Don't believe it, I almost did and I would've been sadly mistaken to base my decision off those poor reviews. They've been in business forever for a reason. Thanks C&L for ensuring our son has such a great keepsake for his hard work as an athlete. read more

Great work and super fast. Couldn't be happier with the customer service and the finished product. Thank you read more

C & L Custom Varsity Jackets - Sports Wear Near Me - Cypress, California

See all

C&L custom varsity jackets Cypress I placed my order for my letterman's varsity jacket and this place exceeded my expectations. My mom was able to get an appointment right away to get my sizing and my order in. My jacket was ready before the estimated time frame. Staff was very professional and helpful. We were taken care of in a timely manner. The entire ordering process went smoothly and our sales representative was super helpful and attentive. My letterman's jacket came out exactly as promised. Highly recommend C&L custom varsity jackets. read more

Will not bling out a jacket if it isn't a C&L varsity jacket. Guess they only work on jackets if they are originally bought from them to begin with. read more