$112 just for them to come out and Tell me exactly what part I told them was needed. Receptionist…read moreneeds to make it clear that $112 service charge even if you know your issue or part needed. $112 service $70 Labor $80 Hearing Element I never would of made the appointment if the receptionist told me it was $112 even if I already know the issue. Call to resolve "No Luck" Employee that came out said this has been a ongoing issue. Now I have to pay for it.

Poor customer service and communication gaps with the receptionist. It's difficult to get an…read moreappointment, and the repairman has actually left my house because I didn't hear his knock. My house isn't even that big. This has happened twice and the repairmen won't come back. You just have to wait another 3 weeks to schedule the next appointment. When they do actually show up and stay, Im sure they do great work. However, they were unable to fix my fridge. It's still completely broken. Unfortunately, they seem to be the only authorized repair center for Frigidaire. My advice is don't buy a Frigidaire, so you don't have to use the repair company.

Super helpful with my dishwasher issue that multiple other techs could not figure out! Would…read morerecommend them to anyone who is looking for appliance repair.

Jeremy came to repair my dishwasher. He was prompt and on time. Great communication. He had…read moreto order the part and then came back in time frame he had set up with me. Highly recommend. Super nice guy. Will use him again!

Because it was "economically unfeasible" we chose not repair the washing machine. No reflection on…read moreJamerson tho, the service and diagnostic fees were reasonable as was the recommendation Chris was on time and professional laying out the options and for future reference which machines to REALLY consider due to the technology included. When the time comes again, and i Iam sure it will because of built in obsolescence, I will call on Jamerson.

My microwave door was broken. Most appliance repair shops would recommend a new door, for hundreds…read moreof dollars. Jamerson came out today and within 20 seconds, he fixed it without replacing the door. He simply replaced the plastic with metal on the hinge which should fix it long term. He also repaired my ice maker on my fridge door. Honestly, I can't rave about these folks enough. From this point forward, they are my go-to appliance repair service. You can reach them at 910-351-0293. My technician was Chris.

DO NOT BUY FROM THIS PLACE! I saw they had a used electric water heater for sale online at OfferUp…read more After inquiring via telephone and getting spec. info. on unit for sale for $200, turns out its over 12 years old. I went to their location to let them know and check it out and the guy became rude, offensive and and gave me the finger. He had anger management issues and even pursued me after I walked out the door and got in my face. Nice way to treat a potential customer!

this place is amazing the owners are truly helpful and know what they are selling. they go down…read moreinto detail about each brand and what to buy and not to buy, what to look out for even if your not buying from them. the daughter is truly amazing very knowledgeable on everything. however the phone number is 336-995-1437 and their address is 1102 s 3rd st in Wilmington they can not get into this account as the lady that worked for them before made this account and they can not get into it. I have dealt with them for years and never have issues they stand by their warranty and go beyond for all their customers. HIGHLY RECOMMEND.

Replace Heat Pump and Air Handler- Air Handler was in very…read moretight space so removing and replacing was labor intensive.Pride in workmanship included improved drain system and extra safety devices. Old Heat Pump pad was leveled and cleaned prior to setting unit up with new cut off box. All trash and old units were removed from location after installation.Cost was well below other estimates.

Took care of the work that I needed very professionally and it a fair price. I referred him to two…read moreother clients of mine, both of which were extremely satisfied. Flash intro, Coastal Realty.

I contacted GSE Electrical to install an electrical box and front porch fan on my home. I had…read morepreviously had another electrical service to quote this job and the quote included installing exposed conduit on my porch. Ricky and his crew were prompt, professional, and courteous. They came up with a plan for installation without using any exposed conduit. They finished the job quickly and we were very satisfied with the work. I have even used them at my father's house for an outside outlet that needed replacement due to a bad wire. I would not hesitate to use them for further projects.

I hired GSE Electrical to work on my generator's installation. He eagerly took on the job and made…read moreall the right promises. He returned while I was at work to complete the job; however, he left without finishing the job. Worst of all, he never called me or notified me that he was there or what happened; he just stopped taking my calls, and my generator does not work and is not connected. Although I paid him after being told he had completed the work, he in fact did not complete the work as promised. The generator does not work, and the worst part of it all is that after dozens of calls and messages to him, he has refused to answer my calls or text me back. He is ignoring my calls and messages and has left me, the consumer, completely alone, and all during hurricane season. Based on his lack of professionalism, his lack of follow-through, and his utter lack of customer service, I have had to scramble and look for someone else to come and finish his work before we get hit by a hurricane and lose power. All at an added expense. The only reason I am writing this is to hopefully help anyone thinking of using his services in Oak Island, Southport, Boiling Springs Lakes, and Wilmington, to learn about his lack of professionalism and be aware of his lack of follow-through or commitment to his customers. He will leave you waiting and will not call back or finish the promised work. Save yourself the trouble and hire a responsible professional electrician who cares about their customers. GSE Electrical has no work ethic or commitment to its customers. I hope this helps. You have been warned. P.S. I am also embarrassed for his wife, who is a Real Estate agent in the area and is often negatively impacted by his complete lack of professionalism and poor reputation.

We had damper issues with our unit, and I already had a new damper on hand. The technician came…read moreout, confirmed he also believed the damper was the problem, and said he could replace it. After installing it, he came downstairs to tell me everything was working and that he just needed to adjust some wires. About ten minutes later, I could tell something wasn't right. Sure enough, he came back down and said, "Well, the damper blew when I adjusted the wires." He stumbled through an explanation and then said that he and his manager now believed the issue was actually the zone board, and that he would need to get a quote for that. Then he added, "By the way, can I take this damper with me?"--the same damper I paid for--because they "haven't really dealt with these types of systems before" and needed to do some research. Later that day, I received an invoice for $240: * $125 service fee * $90 labor fee This was for a visit where the technician damaged the part I purchased, fixed nothing, and took my damper with him. The next day, I received a quote for the supposed new issue--$680: * $45 return service fee * $383 for a zone board * $210 for another damper So not only were they planning to charge me to come back out to fix something they clearly didn't understand, they were also charging me for a new damper to replace the one they destroyed. I called and spoke with the manager to express my dissatisfaction and requested a refund for the $90 labor charge, considering the technician accomplished nothing and actually made the problem worse. The manager refused. Here's the kicker: I had Odyssey come out afterward. They tested everything thoroughly and confirmed the zone board is completely fine. They replaced the damper, and the system is now working perfectly. They charged me $300 total for the part, service fee, and labor. Fulford Heating and Air was an absolutely terrible experience. They clearly only care about the dollar rather than quality service and their customers. I would never recommend them to anyone.

I had an issue with my HVAC heating my home after a very cold 18 degree night. Thank God it didn't…read morestop working until the morning after it had warmed up some. I called Fulford Heating and cooling, and they sent someone out within two hours. Mason arrived and immediately went to work. He checked and tested everything thoroughly. He was able to diagnose that the fan motor in the air handler was bad. He had the part on the truck, and was able to get me up and going very quickly. He was very knowledgeable, wasn't in a big hurry, answered all my questions thoroughly, and took time to explain things. He also tested everything thoroughly before he left. Mason was such a blessing, and is a vital asset to your company. My unit is operating so much more efficiently now, and is able to maintain the set temperature on my thermostat. This was my first experience with Fulford Heating and cooling and overall I was very pleased.