We had an excellent experience with The Groutsmith. We needed the grout in our tub, shower, and…read morekitchen backsplash repaired. Ruben was immediately responsive to our initial outreach, and extremely prompt and thorough with the inspection, the quote, and scheduling the work. Thanks to Ruben and his expertise, everything looks as good as new (or, to be more precise, better than when they were new!) We are ecstatic about the finished product, and we won't hesitate to contact Ruben again for our future needs. This was a 5-star experience; I highly recommend working with The Groutsmith. Thank you Ruben!

I had a very short timeline and needed grout cleaned, repaired and sealed in a small bathroom…read morebefore my daughter moved into the condo. Ruben came out the next day to give me a quote and by some miracle, he was able to fit my job into his busy schedule. I really appreciated him doing that. The tile looked great when he was done.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

Chris was on time with his large steam cleaning truck. The cost estimate was accurate. Statewide…read moredid an excellent job of cleaning two wall-to-wall carpets in preparation for an open house to sell my home.

They came on time. Explained the process. Got the job done fast and good quality…read more They came on time. Explained the process. Got the job done fast and good quality.

Act One transformed my decrepit old tile shower into a thing of beauty! It looks brand new. Great…read morework, Clay. Thanks! See the before and after videos:

Terrible quality work, and overpriced. Was better off prior to their "repair", which ultimately…read morecost me 4x for another company to fix their damage.

Floor Restore did an amazing job cleaning my home's carpets. He walked us through the process,…read moreanswered all of our questions, and most importantly was punctual and very professional. Highly recommend.

Been meaning to give Tito kudos for a while. He came to give me a quote on fixing some grout in my…read moreriver rock shower and to take out a grout line in my kitchen and replace it with caulking. The first time the line was great, but the color didn't quite match (because it's hard to match caulking to grout, esp in shades of silver/grey). Tito came back a week a later and redid it to match, at no extra charge. He was honest, fair, on time, kind, and did a great, straight grout line that matched perfectly in the end. His price was very fair and his job looks nice and is holding up fine. I would definitely use him again. Also, he's a local Bostonian, and he's run his business here for a while. Much better than a chain!

I was very pleased with the initial visit, but after Dante left and everything had dried, I saw…read moresome missed spots. He came back with no problem and "fixed" the spots. I questioned if he was using the same color grout, and he assured me it would dry to the same color. By now I had been without the shower for over a week. When it dried, it was clear it was the wrong color and the job looks bad and unprofessional. I told them but said I couldn't be without the shower any longer (it has to stay dry for three days before and after every visit!) I am very disappointed and would not recommend them.

Hello, I highly recommend Rubin from Groutsmith if you are…read morelooking for a grout specialist who performs magical work to your old kitchen floor and backsplash. Rubin is a master in disguise, a craftsman who literally has a magic wand to turn old into brand new! When I contacted him to discuss options to address my 20 year old dirty beige tile kitchen floor, he reassured me he could transform it. We were considering tearing up all the tile and spending thousands on a kitchen remodel, but he explained that he could bring it back to life, lighten it up so you won't recognize it! Wow, Did he deliver! The transformation was outstanding! He provided us with a new floor and saved us a lot of money. It was so easy to work with Rubin and the cost of his work was such a pleasant surprise. Thank you Rubin, for giving our outdated kitchen floor and backsplash a whole new modern look! The Bennett family from Boston MA.

Capone is the best, super trustworthy and knowledgable. I called to ask their advice on a new rug,…read moreand he could've easily tried to sell me on carpet cleaning, but instead was super transparent and said the cleaning probably wouldn't fix the issue. He took the time to give me advice at no charge. Great guy!

Our first time using Capone Carpet Cleaning and we couldn't be any happier with the friendly…read moreservice and quality workmanship. We had 2 large dhurrie area rugs and 3 dhurrie runners cleaned and they look like brand new. We dropped them off at their location and they were ready in the date given. Highly recommend Capon