service was excellent. I talked to a salesman named Mike and he answered all my questions gave a…read morecall back when my part was in. years ago I purchased a lot of bmw parts that I couldn't find anywhere else but the dealership. all around great parts store. thanks!

Good prices and friendly people, but their service stinks. I had three poor experiences with them…read moreback to back. As a business owner, I don't particularly appreciate leaving low reviews, but hopefully, this will give them a nudge to step up their game. Heck, if I go back another day and they deliver minimum service, I'll remove the review. Experience 1: I had my nephew order several parts and was told most would be ready on Saturday, and one would be available on Monday. I arrive on Saturday to pay and pick up parts, and the nice gentleman Sebastian told me he didn't know what I was talking about and would NOT be able to help me without the complete list. He was arrogant and rude. He didn't offer to look it up by name or check for bulk order. I called back 15 minutes later with the list, and somehow he already knew what I was talking about before I gave him the list of parts but couldn't be bothered to look it up while I was there. Sadly, it delayed repairs on my car further. Experience: 2: On Monday, I called to make sure the entire order was available, and after five minutes on hold, Juan hung up. I called back and told them they hung up on me, and Juan said, "we don't hang up on people". Experience 3: I needed another part for my car that was a special order item. He said if I paid for it today, I could get it by Friday. He sent me a payment link, and I IMMEDIATELY submitted the payment. All this took maybe about 15 minutes from the phone call to them forwarding a payment link. Today I call, and I'm told that I missed the order deadline and would have to wait another five days. No one called me to confirm I still wanted the part or even mentioned the issue when they sent the nonrefundable payment link. I recommend using them, and if they have the part, but if not, please go elsewhere. Stuff happens, and maybe my experience is unique.

I just called them to ask about an ac compressor for my 2016 Jeep Patriot Latitude and I have you…read moreknow the price I was quoted was the best price in Houston! They told me $275.99 for a brand new aftermarket ac compressor and I might add they also give a 1-year warranty, when other companies have told me 30 days to 60 days! This sounds like the place I want to do business with and I will follow up with a review after I buy the compressor and let everyone know how it runs!

Great and fast service with honest people. Been with them twice with no complaints…read more Highly professional

Do not buy anything from this location! I bought a pack of hubcaps for $60 and 2 of them came off…read morewhile I was driving, a day after I bought them. Also there's cracks in them So I called them and told them what happen and they told me to come in to exchange them. So I went the next morning and they told me the manager will not be in till the next morning. So I went again the next morning which is today and Helen the manager told me I will not be able to get an exchange because they did not put them on but they don't even have that option. They are sorry and I will not be back ! If I could I would put 0 stars !

These dumb employees. I did everything they said do just to be denied service and told to "goto the…read moreoriginal store". After everything was verified. I believe corporate should be involved.

After getting a battery jump I drove my vehicle to buy a NEW battery. Micheal at register # 15 CRS…read more#02 would not change out battery for me. I not only had to buy a new battery but buy the tools to change out my own battery in their parking lot! . (After watching a few YouTube videos and praying I did it right while my young children watched) . Stay clear of this location unless you have all the tools and the knowledge to change out battery. Disappointed and Disgusted . Maybe Micheal was lazy or uneducated on how to change battery?

I went there to buy a part and the manager there charged me twice for a part that I couldn't…read morereceive. I showed him where they took the money out my account but he claimed that I would receive my money back in a few minutes that didn't happen. I will definitely be there tomorrow. When i put my card in to pay it said approved receipt at Register 2. He then says they had this problem before and it was resolved, I waisted 45 min waiting for return of my money nothing happened. I even had it on speaker phone and my bank said the transaction was taken from my account. I lost my appointment with my mechanic and this set me back for a further date to get my repair. I won't do business here again!!! Are refer any other person to this place.

You walk in with a question to ask and Angelia giving you attitude off the bat it's annoying how we…read morewent up here three times and each time she didn't try to help us just get us out the store, she always "had" to get her manager but after all the fuss come to find out she could have done it herself not sure if she's not educated enough but I don't appreciate her attitude and her trying to continually tell us we were wrong in the situation, anyways me showing her I could have a attitude back got her right, one day she will meet a customer who not going for her sh!t tho and I hope to see that video on social media(: I hope she sees this review to and goes find herself another job or make whatever change she gotta make in life because she had ugly energy and it's givingggg I'm unhappy in life and find satisfaction in making others life harder /: I will be trying be trying my best to go to other auto zones from now on just sucks because this is the most convenient store for my family.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Even though my first experience here was good, my visit yesterday turned out to be horrible. This…read moreone kid who works here made my car problem 10 times harder than it needed to be by telling me my starter was bad. It's obviously his job to sell you a starter, whether you need one or not. So he hooked up his machine. It said "starter". Case closed, right? So I believed him and paid $130 for a new starter. That was dumb of me, because I believed him. He then tells me the starter can only be accessed from underneath the car. And again I believe him because I'm stupid. So then I'm buying a jack and getting underneath my car. Every time I tried explaining that "I'm not a car person", he turned to his coworker and giggled. That was the one thing that pissed me off most. Because he should have just came out and said "That makes two of us, dude. I don't know shit about cars either. I'm just a cashier." ... instead of wasting 3 hours on a wild goose chase. Anyway, I finally got a mobile mechanic to come out. Rusty battery terminals. Ten minutes. Fixed.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I'm standing here at the register waiting to be taken car of I have one guy on while he is on the…read morephone with a customer not trying to help me or call for someone to assist me they have 2 women employee in the back talking laughing and giggling and two other male employees outs side just standing there talking as well it 6:14pm and the store is empty there should not be a reason I have to wait for 15min to get help and then a additional 10 min to get the part to me I mean i im not trying to be a Ken but If you have 5 employees in one empty ass store and being ignored you ain't gonna be mad smh

I went by my local AutoZone for some coolant. I purchased Prestone because it came with a $5 rebate…read morevia mail. We paid the lady gave me my receipt. Mean while holding on to another receipt. I then asked dont I need something for the rebate. By this time she had her back turning away from me. I then said in a louder voice the rebate form. She then handed me the form that was in her hand. I told my husband she was going to keep it. He was like no you need an original receipt most times. I said she is a cashier she can reprint one. He was on right. SMH

Thank you Chris for repairing my old BMW You saved me…read morethousands of dollars in repairs for new compressor that my mechanic wanted to charged or getting a newer car. THANK YOU THANK YOU I really appreciate your honesty

I wouldn't let them touch my wheelbarrow…read more Called to ask about a part for a vehicle A/C compressor, and mentioned that the drivetrain was in a motorhome. Guy hung up on me saying they didn't have anything to do with motorhomes (it's a conversion which used everything from the car, and the A/C system is the same as found on that car)! So I called back. Different guy. Explained that it's the stock system found on that year and model car. He'd overheard the other conversation I guess and no, they didn't have that part. I asked if that part (diode to the compressor) was something they replaced on other systems. Yes. But then the person said he had another line and hung up on me. Why anyone would use technical help from people who simply hang up on potential customers pretty much shows their level of support.