a clean environment ran by a great hard working family man, I would definitely go back for the great customer service, shoes, and repairs.

Located in the Florence Mall and the owner is a rarity in a trade that is dying. Excellent workmanship, and a n extremely clean store.

The work here is quality I needed repair done to my suitcase. I paid before the job was completed. I dropped my suitcase off on a Saturday and I was told that I would be able to pick it up on Thursday after 3. But when I arrived on Thursday at 4:45. My suitcase was not yet repaired despite the fact that I arrived an hour and forty five minutes after I was told when my suitcase would be ready. Go work workmanship but terrible customer service. read more

This business is the most Pathetic excuse for a business ! I took a pair of HD saddlebags to them with exact instructions to sew a strip of Fringe on the flap of the bag exactly where it was removed prior. Simple huh? Also to clean, polish and refurbish them. A little saddle soap, maybe some oil or polish to make them look newer....The bags are black with a Red piping and fringe. Not only did they locate the fringe in the wrong place, they glued and sewed the fringe on the outside of the bag and sewed it on over the piping. What fools!! A blind deaf man could figure it out !Also they did not clean or oil the bags, they just sprayed some waterproofing over the dirt and grime, sealing in the filth. They kept the bags for over three weeks and rushed them through on the last day. They ruined the $1000+ HD bags which are not made anymore. The owner had the nerve to brag of his 47 years career as a Shoe Shine Boy. He offered NO remedy,blaming me ?? Then charged me $52. My bank and Visa are reversing the charges ! I have pics of the terrible job ! If you value your shoes or purses, DON'T let these incompetent people handle your goods !!!! NO stars for terrible craftsmanship, excess time to butcher my bags and overcharging for work promised and offering NO monetary relief.....Worst experience ever !!!!! CW Shoes are the Worst ! NOTICE I'm not the only dissatisfied customer !! Read the other Reviews..... read more

I dropped off a pair of heels to be repaired. After picking them I realized they had been damaged. After three weeks I finally picked them up ruined. I dropped off a pair of heels to be redyed to look new again. After a week of being in Ernest's possession I picked them up when I got home I opened the bag and realized they had been returned in a horrible condition. The once smooth leather had been roughened like sand paper. The new bottoms of the heels he replaced had black marks all along the once cream colored heels. The condition of the shoe brought me to tears. I immediately returned them to him and asked him how they could be in this condition. He said to leave them there for another week and he would correct the situation. I then returned after a week and they were in the same condition as I had left them in previously. I asked him again what he did to them to result in the damage of the material and he started getting loud with me. I told him he needed to speak to me the way I was speaking to him and to lower his voice I was the customer. He said he wanted to ask me if he could replace the heels which he had damaged. I told him yes. Upon leaving the store I called my mother and she advised me to retrieve the shoes before he damaged them any further. He would not even come back up to the front to apologize for the damage or his attitude. I asked to be refunded the $26.00 I had originally paid. I had used this store in the past and trusted him. Only to be left yelled at with a pair of shoes he ruined that meant the world to me. They were shoes my mom had worn when she was younger. I wanted to surprise her with the revision. Instead I had to explain the events that lead up to her treasured shoes to be destroyed. I then started asking around and found many people who have also had a bad experience and had their belongings also ruined. I will be asking them to contact this service also. read more