He worked me in his busy schedule and resolved my issues. I've use Ponchos several times and have…read morealways had excellent service and a reasonable price.

From the owner: When someone has to do it call Poncho…read more When someone has to do it call Poncho Our experience and dedication to installing systems properly will keep the cost down and get the job When you need quality, experienced excavation, we are the excavation team that will properly perform the job you need us

The reason I'm giving 1 star is bc I can't give 0. I had an issue with a lot of water under the…read morehouse and some collapsed drains, I told them what was going on, and was told "we'll be there Friday morning". I asked if they at least wanted to come to look at it first and give me an estimate (this was on a Monday). Was told "that's not necessary; if we need anything when we get there we'll run up to Lowes for it". I called again Wednesday to confirm Friday's schedule because I was going to have to pay for having the water pumped out before they could work on it, and asked AGAIN if they would come look at it to make sure they knew what they were looking at and would have needed materials; was again told "it's not necessary, we'll take care of all of it when we get there, and we'll have it done that day". I paid $650 to have the water pumped out on Thursday evening so it would (theoretically) be dry for them to work on Friday. The crew got here Friday morning, looked at it, called the office, and the office called me back and said, "We're not going to do it. It's going to be a big job and we've got several small jobs we need to do instead". SERIOUSLY? I asked what I'm supposed to do, and she snipped "I suggest you call somebody else!" So they cost me $650 for pumping that had to be done AGAIN because they didn't do the work they confidently stated they WOULD do. NOT GOOD BUSINESS. I told the person who'd recommended them (it was actually the business owner of the pumping company) what happened, and he said "I never would have recommended them if I'd known they were going to do you that way!"

Do not use these people. We called them for a leak with our ice maker line under our kitchen. We…read moreasked that they replace the tubing. They not only didn't replace the tubing - two incompetent technicians took a 3 hr joyride to "Lowes" which is 5-7 minutes from our home - at our expense - to buy this part. They didn't replace the tubing AS ASKED but did a crappy patch job. Without apology they charged us $560 for this. The woman who we spoke to on the phone was rude and unapologetic about the expense. They refused to offer us a quote beforehand. Within 2 weeks the line began spraying water again and this time with a vengeance. So rather than call them back to fix their incompetent work, we are doing it ourselves. OUTRAGEOUS. DO NOT USE.

I have an airbnb on the basement level of our home and had guests checking in on a Friday. I did a…read morelast minute inspection of the apartment before they arrived to find a dried layer of brown looking stuff in the bottom of the kitchen sinks and realized the septic tank had likely caused this. I soon learned finding someone who will come to your home on a Friday afternoon or weekend is next to impossible! I called at least 10 local companies. 2-3 said they'd come on the next morning but only Ron showed up! He & his guys were quick locating and digging up the tank. Ron explained everything and did a great job checking when he was finished to make sure we had no further problems. The price was kinda steep, $650, but that may be the going rate? Highly recommend this company to empty and clean out your septic tank.

Called and they were very responsive got to me quickly seemed very knowledgeable and friendlyread more

Cannot say thank you enough for their response time & handling the clogged pipe line. They got to…read morethe "root" of it. Pun intended, roots were in the sewer line. Thanks Thompson Plumbing!!

From the owner: Thompson Plumbing LLC has been in business since 2004. Serving all of Western Kentucky in the…read moreCommercial/Industrial and Residential areas in New Construction/Service.

I would give zero stars if that were an option. I hired Rhymer's Plumbing to replace my hot water…read moreheater, and what should have been a straightforward job turned into an absolute nightmare. During the process, they decided the plumbing, along with the valves, needed to be reworked. Trusting their "expertise," I agreed--and that's when everything went downhill. I trusted their work and left my home to run errands. The newly installed plumbing failed, flooding the entire bottom floor of my home with about two inches of water. It was a complete disaster when I returned. I had to insist they come back out that same evening to address the issue. They sent a different plumber to get the leak stopped and water back on in my home. When they came out the next day to see the damage, their idea of "cleanup" was two men, a shop vac, a single fan, and two hours of their time--completely inadequate for the amount of damage. Ultimately, I had to call SERVPRO, and it took them a full week and nearly $9,000 to properly clean and mitigate the damage. To make matters worse, Rhymer's Plumbing abandoned their equipment at my house and never returned or even called to check on the situation. They offered no assistance, no accountability, and certainly no compensation. Save yourself the stress, damage, and a massive hit to your homeowner's insurance--do NOT use Rhymer's Plumbing.

A week ago I spoke with a representative who answered the phone and asked for a tech to come out to…read moreour home to repair/replace our old water heater. I was told that a tech would be over between 3:30-5:00 that day. We're still waiting. No call-back, no anything.

We're disappointed in this Co. They were called out twice; however, did not finish the job both…read moretimes. We had to call another co. to come out and finish.

This business was extremely helpful when my water heater died. Jenna made the necessary calls to…read morethe workmen and Clay did a great job to get me a same day change out. Really professional outfit.

Called me within 10 minutes of my initial request. Came out the next day and took care of my leaky…read morefaucet. Gave me options and stuck to the low end of fair pricing. Knowledgeable and helpful. No issues. I was a little leery after reading a one-star review; however, when I discussed this with the owner, he said he does not do outside plumbing, and that particular customer needed outside plumbing. He said he gave her a referral to someone who does. That seems fair enough to me.

Matt did a great job running a gas line and installing my new gas oven. My 60's-built ranch house…read moregave him some big challenges as the crawl space under the house was not easy to navigate. He was a champ and I definitely recommend him!!!

I called last night, they called me at 8 am the next morning and had it fixed before 10 am. I…read moreappreciate their professionalism and sensitivity to my situation. good job guys!

I got stood up by another company and was in a pickle. I called Thursday afternoon, frantic! They…read morehad me taken care of before lunchtime on Friday. Fast! Friendly! Affordable!

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

they saw me coming, had main leak after meter was changed. charged me $400 to look for it, told me…read morethat I would get credit for that if they did work. Not. They spent first day digging up and destroying my line, then they figured I needed a quote.....good timing huh? twice what I was expecting. was told line was wrong kind and wouldn't pass inspection, highly doubt there was any inspection. anyway, they waited until the next morning to finish and expected payment right then and there, had to leave work to meet them, felt mob like. the only thing missing was the gun. Stay away.