Be Advised! DO NOT DO BUSINESS WITH THESE GUYS!
Car dealers already have a pretty bad rap. Sometimes there are actually ethical folks but mostly car sales staff garner a bad reputation all on their own.
C. Harper Buick is one with an extremely poor reputation. Don't be fooled by the fact that they are Chevy/Buick dealer;their customer service is one of the worst I have encountered.
We are in a tough market with a limited amount of inventory. This gives the dealers the upper hand.
In my recent dealing with these folks, I was paying their asking PLUS all of their extra fees. Some of these, I later discovered, were actually illegal to pass onto the customer.
Nonetheless, at the time, I was prepared to pay all. After "VERY" poor customer service from Dave O'Brien in sales who claimed to sell many vehicles to out of state customers however his performance showed that he really didn't know what he was talking about. I was ready to sign all documents and come get the vehicle which would have required a flight and long Uber ride to get there.
At the very last minute, Dave O'Brien and his General Manager Michael Naretto, pulled the plug on the sale by stating that we could not purchase the car unless we used their financing. Now already had a new loan ready to go that was almost 3 points lower than what they offered. This was the last straw and I very happily walked away from this sale which was no deal at all. It made me wonder as well, "Was there something really wrong with this vehicle, after they already lied multiple times throughout the process?".
Doing alittle of research, I discovered that what I was told was actually illegal in their fees and processes. They have since been reported to the state attorney general's office.
Lastly and as a reminder, these folks are unethical, fraudulent scam artists. I would avoid buying or taking my vehicle there at all costs.
If I was the owner, These two, Michael and Dave would be out on the street. read more