Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).

A wonderful experience!!! Outstanding atmosphere and Lisa was friendly and professional. Left…read morerelaxed, refreshed, and felt like a new man.

Today was a treat! I had an amazing facial at the Sanctuary! Lisa was extremely knowledgeable and…read morewhen I left she had my skin glowing! Hands down a terrific experience! Don't think twice .. book a facial! Looking back at it...if I was smarter,I would have followed it up with a massage as well! Enjoy!

Having a male masseuse still makes me a little somewhat uneasy, however, Julian Diaz (Lic Massage…read moreTherapist), at the Sonesta Resort Hilton Head, is one of the best in the business. The amazing comfortable/firm pressure was enough to put me in a trance to LaLaLand... He hit all my tight and sore spots. The 80 min massage went by too fast, I wish I had more time! I've had a ton of massages, all around the world, and I put the massage in my Top 10. If ever in this Sonesta, def book with Julian.

Relaxation station! Lovely ladies and facility…read more Knowledgable staff with may products to choose from- busy place so book early!

Awesome, relaxing, rejuvenating facial. Add-ons of hand and foot wraps were well worth it! Highly…read morerecommend

A nicely appointed, comfortable, very clean spa. Had an amazing relaxation massage from Josh. He…read moretook the time to ask about my expectations and any areas that needed extra attention (several). He provided the perfect levels of intensity, duration, and focus on each area. Best massage I've had. Will definitely request Josh on future visits.

I usually do my Massage in February and September. Slower months mean more time and relaxation…read more Love the 50 min Massage. Will definitely see them in February 2026!

My initial issue with this "spa" is that they advertise as one. However, when booking for four…read morepeople (we wanted two facials and two massages), they were unable to take four of us at the same time. No biggie, we instead opted to stack our appointments in the only way that was available: a massage and a facial at 9:30, and another massage and facial at 10:30. The morning of our appointments at 8:30, an hour before our appointments, they called to tell us their facial person had a fever. Our other option was getting a facial at 11 or at 2. We decided to cancel entirely. If you are claiming to be a spa, I'd assume there'd be multiple employees available to service various needs. I also find it ridiculous that they have a 24 hour cancellation policy, however we were only given an hour notice of our facials being canceled.

Ken is a natural healer, his knowledge of human physiology is endless and he knows how to tailor…read moreyour massage session to meet the exact needs of your body and it's ailments. He went above and beyond to help me with a painful lower back problem and I feel like a new person after 2 session! I would highly recommend Ken to anyone.

From the owner: Our massage modalities include deep tissue, muscular skeletal alignment, and relaxation. Advanced…read moreclinical training has been obtained by our professionals. Share your physical concerns and we'll design therapy that helps you experience better health. Payment can be made with your HSA or FSA healthcare spending account and some health insurance is accepted. Our professional massage therapists work diligently to promote good health and tranquility for you. In addition, a Doctor of Chiropractic and a Doctor of Chinese medical Acupuncture is on staff.

I wanted to rate this spa higher, but just could not after experiencing the spa facilities. The…read moreWestin hotel is pristine and lives up to its 4 star rating.... But the spa does not. The massage itself was done well, but it is pricey. The relaxation room lacks even basic magazines for you to enjoy while waiting for your service. The steam room was disgusting, with yellow streaks/mold and broken/missing tiles. Very poor upkeep and not sure it has been properly cleaned in months. The shower to use in the women's lounge was also gross with clumps of hair on the chair and ground. It obviously was not cleaned. Very disappointed for staying at such a nice facility.

Went here for a couple massage it was very nice. They did a great job and it nice you can go back…read moreif you desire to take advantage of the lounge, sauna and whirlpool. Highly recommend

Just walked in after a massage next door. Found out it was a new shop and I'm glad I took the…read morechance. Alec was amazing. If you're looking for a new spot or just in town for a few days, come check them out.

While visiting Hilton Head this is a must go to for your nail and toe needs! It's clean, organized…read moreand everyone is so welcoming. They used the best products on the market. If you're in the area this needs to be your go to! Alex and Hung are your guys.

BEST PLACE EVER!! My hair turns out absolutely amazing and I don't have a single complaint about…read morethis place. The people here are so nice and absolutely amazing. I absolutely love this place and would recommend it to EVERYONE!! If you need a place that will give you amazing results and have an amazing experience, COME HERE!! You won't regret it!

I would give a zero if possible. I booked an appointment online this afternoon at 1:30 for a 2:30pm…read moretime. When I showed up at 2:15 all the staff seemed to be confused and talking to each other about where the technician was. Yet they checked me in and not until they walked me into the spa area and had me fill out paperwork did they tell me that he was on his way but was stuck in traffic and was running late. They didn't even specify until I asked did they mean 10 minutes, 20 or 30. Then the receptionist who checked me in said it would be 30, so I decided to go get a coffee while I was waiting. And then while I was gone, they wanted me to reschedule to Monday or do a facial or pedi. None of those options worked for me, so I told them to cancel. It's poor business to set up online booking as an option if you can't support staff to actually service appointments.

Our party of three comes to Faces each year for a spa day. We all got manicures and pedicures…read more Temekia did a wonderful job and was fun to talk with. My friend and I got relaxing facials too! Highly recommend making a reservation here for a nice spa day on vacation.

This place advertises that it's one of the best in Hilton Head, that they've won all of these…read moreaward, yeah they clearly printed them off of the computer. They didn't use a light to examine my face for impurities, they never removed blackheads, toner or serum. They just felt like they kept using the same foaming cleansing stuff over and over again. They wrapped my face in a warm towel while they laid some flimsy eye patches over my eyes so they could massage my neck and feet. Overall the experience reminded me of an old run down Chinese restaurant that turned into a spa. I would not recommend wasting your time or money on this place.