I was excited to trade my house for a condo and especially excited that it had a newer heat pump…read more Well, there were problems almost immediately and the pump had to have refrigerant added. I wasn't pleased with the service experience of the provider who came out and sought replacement options from several companies, one of whom was McCleary. I lost the urge to replace as the existing pump continued to work and I thought maybe the recharge would last a few years. Well it didn't. I had to have another provider come out to recharge the pump and decided to get additional estimates. I recontacted McCleary and they promptly provided updated estimates for two options we had discussed previously. The type of refrigerant had since since changed, of course, so the price went up for everything but what can you do. I really wanted a Mitsubishi unit because they're so efficient and quiet but I explored conventional options from other service providers. In the end, McCleary provided quick, thorough, and complete responses to my questions and the people I spoke with were friendly. McCleary also offered a Mitsubishi unit like I wanted for what seemed like a reasonable price. The day of the install was interesting because I wasn't expecting the outdoor unit to be so huge and it had to be shipped on its own truck. The neighbors aren't sure what to make of the thing or why it's so gigantic. I'm not sure either but it is effective, quiet, and my electric bills have dropped about 30% even though we are keeping the winter temperature higher. The fellas who did the install were incredible: they worked very quietly, were so respectful, very friendly, cleaned up fastidiously, and were just great. If there was anything I would have changed, it would have been to have a better orientation on how the thermostat operates -- but they did say to call with any questions. The thermostat, at my request, is a simple one. I was told it's programmable but I don't want to program it and just want to set it and forget it. Nonetheless, there are settings that I don't understand fully -- for instance, does "Auto" switch back and forth between heat and cold? Can you turn the fan on to run continuously (for air filtration purposes? or for dehumidifcation?) while still having heating and cooling available? The manual is extensive but not terribly useful. I deliberately waited to write this review to see how the unit works in both hot and cold temperatures and it's pretty remarkable. The condo just warms up - not quickly like in a house with a gas furnace - but steadily. The unit operates for long periods of time -- which is useful for air filtration and dehumidification -- but is very quiet. The hyper heat units don't require auxiliary heat and somehow manage to pump out hot air even when it's 0 degrees outside. The air conditioning feels frigid and just sort of smothers us with refreshing coldness. It's delightful. The unit is much, much more quiet than the former heat pump but is still audible during heating season, especially the reversing valve when the unit goes into defrost mode. The unit is virtually silent when the air conditioning is on. Overall, I'm happy. I contacted McCleary a couple months ago to locate the serial number so I could claim an energy efficiency credit for taxes but haven't had to contact them for any other reason. I believe they'll be responsive if the unit requires servicing but the installers indicated this is one of the most trouble-free and dependable heat pumps made and helped me feel confident about the purchase. We'll see but so far so good. This review is only the second one for McCleary on yelp but there are nearly 1,000 on Google and they're all positive. McCleary was one of only two Mitsubishi "Elite Diamond Contractors" in my area when I selected who to contact. McCleary was the only contractor I found that had only positive reviews.

They came out in a reasonable time considering the heat wave we've been having. The gentleman who…read moreworked on our central AC unit arrived a little early, thoroughly checked our system, diagnosed the problems quickly, and was able to fix both things on the spot. Unit working fine now and the cost was very reasonable for the service given. Thank you!

We had a badly clogged kitchen sink. Shane & Noah came EARLY for our appointment, found the…read moreproblem instantly, and were out the door in very short order. They were pleasant & polite & have great sense of humor. We've used Mann Plumbing for 15 years and highly recommend them!

I found they over charge you on parts and labor. They don't keep you informed of the status of your…read moreproject. When they do get your parts they do not notify you they are in. They will send a supposed technician but don't know what he is looking at. You end up buying expensive parts that were not needed. Everything that was to be done isn't. They are very prompt at getting the bill to you. They will put ruts in your yard 50 feet from the work area.

Service was fantastic! Tyler was very efficient, courteous and knowledgeable…read more I would recommend Premier to my friends. Thank you.

Premier is A-1. The installation of our Mini Split Dual Zone AC/heat pump was very professional and…read morethorough. There was quite a lot of construction, drilling, dust, and dirt, but they put everything back together seamlessly-- walls were in perfect condition after having been cut into for the install. These systems are incredibly complicated but Premier's electrical, plumbing, and plastering work was carefully and professionally done--every one of their contractors was a consummate professional. The installed units work excellently. Boris was very thorough, patient, and answered every question, before, during, and after the install. He oversaw the whole project and delivered on every one of his promises. Looking forward to many years of satisfaction with this system, and working with Premier in the future. Highly recommended!

I had Tim from holtzople to my home for repairs and he DID a EXCELLENT job and fixed my A/C!!!read more

These guys do an excellent job and really know what they are doing. Highly recommend. They promptly…read moreresponded regarding our thermocouple on our furnace that needed to be replaced. Called Sunday evening and they were here in the morning. I just wish they did water pipe services as well. Highly recommend.

My Problem: Last Thursday, I spent $100 to find out my 10…read moreyear old Trane compressor fried. The starting repair costs would be almost $4,000, however my usual HVAC company said the whole thing needed replacing. AWESOME! Just what I wanted to hear when we're expecting a foot of snow. Even better, he said Trane didn't make a model anymore that would fit in the existing closet. Solution: My Dad just had his entire system and duct work replaced about a month ago by Larry & Sons and they did a great job. So he told me to call them and see what a new system would run. Moe, the Sales Rep, came out that afternoon. He said he could fit a new system with the base models and the high efficiency ones. After going through the house, seeing what I had, didn't like currently, and what I wanted to have, we decided on one of the high-efficiency models, and got a final price worked out. Moe said they'd be here at 8:30AM on Wednesday. Problem Solved: Wednesday, right after we got a foot of snow, they showed up at 8:30AM (exactly) and went to work. They even brought in several heaters for me. These guys went above and beyond in every aspect of their work. They managed to do what Trane said wasn't possible. That evening, the foreman came up and told me they would have to come back and finish up the next day. They made sure we had plenty of heaters and cleaned up after themselves. Considering they'd been installing an all new system, in the freezing cold, and trudging through a ton of snow, you couldn't tell they'd been there. The next day they showed up again at 8:30AM promptly to finish. When they finished, they walked me through the house to make sure I was completely satisfied with each segment. They'd taken away all my old stuff. They'd dug my old cement pad out, where the outside fan sat, and built a new beautiful pad with about a foot of edging all the way around, surrounded by thick wood border. Next he showed me where they had installed some of the pipes and wires along the side of the house. It was well placed, and they even put a casing over the whole length that matched my vinyl siding. Then he showed me the closet where the main unit is. I couldn't believe my eyes. They'd removed all of Trane's equipment and connecting ducting. It looked like a laser had just gutted it and everything was new. He showed me how to change the filter, and where there was a light that kills anything that makes it through the filter. He showed me the return vents they enlarged upstairs to move the air better. Then he programmed the new LED thermostat, while showing me what he was doing so I could change it if I ever wanted. He turned the new system on and it was blowing nice and strong air; you could barely feel it before. The outside unit was just humming quietly. The past four days have been an amazing difference. The fan automatically adjusts how much air to push. It's even learning how long it takes for the temperature to change so when it comes to a time it's supposed to change (like being warmer in the morning), it actually starts the change gradually so it uses less power, and less noise. I'm sorry for such a long review, but I've never felt that just "It's great!" gives me any useful information. Larry & Sons did a fabulous job for my family. They put down floor protectors and wore booties over their boots, so when they were done, my house looks the same... plus a lot of well installed equipment.

I was disappointed with the lack of transparency regarding pricing. When I initially called, I was…read moretold the consultation fee would be $50, and that if we had multiple issues within the same category, we would only be charged one consultation fee rather than separate fees for each concern. We specifically called because our electric water heater had clearly caught fire. We even had photos showing the damage, so we weren't looking for someone to diagnose that it had burned up--we needed help with replacement and recommendations for the underlying tank issues. Instead, we were charged for a plumbing diagnostic, a water heater diagnostic, and a water sampling test, bringing the total to $150--three times what we were originally told. At no point before the technician performed these services were these additional charges explained or approved. I understand that diagnostic testing and water analysis have value, but customers deserve to know the costs upfront so they can make an informed decision. Clear communication and transparency about pricing would have made this a much better experience.

First time using this company had a very fast response to initial request from home advisor site…read more Don called me back and offered same day service unfortunately I had to schedule for the next day. Prompt professional service gave advice for maintaining system. the day before a heat wave is the time to have the a/c serviced!

From the owner: Complete Heating & Air Conditioning Services…read more Mason Air Heating and Air Conditioning offers a wide range of HVAC services including installation and maintenance.Mason Air has over 15 years of experience. Some of the services include:- Heat Pump Systems- Air Conditioning Systems- Gas & Oil Furnaces- New Homes & Additions- Oil Burner MaintenanceMason Air offers Installation Services from thermostat installations to full on new construction jobs, and Maintenance Services including diagnostics and repair.Call Mason Air today for your free estimate!

Noticed a issue on Saturday so I emailed them and Sunday he emailed me back and was at my house on…read moreMonday. Fixed the issue is about 75 minutes.

Matthew came out fixed our fried grid. First time home owners he gave us really great deal and…read moredidn't over charge. We will be using his services again.