Super friendly staff offered help on many things. Definitely will recommend to family and friends…read morefor future passport renewals or any copies of documents. Highly satisfied.

I was able to get photos copies very fast and easy. The costumer service is the best.read more

Excellent experience. She was incredibly responsive and flexible, and I'd happily work with her…read moreagain.

Great experience. Showed up on time .. got done what we needed. Great price. Will use again !read more

Amazing. Fast and efficient…read more Pricing is very reasonable and she takes cc. The office is on the second floor which threw me off initially.

Christina was a pleasure to work with and I highly recommend her business. She was very kind over…read morethe phone and I was able to get a same day appointment. She sent me directions to her office and helped me complete my Livescan Fingerprinting. She was very professional. If you need her services, don't hesitate to reach out to her!

Friendly and great service! My go to UPS store :) they also have good hours. Nick was very helpful.read more

Really bad experience here. I tried to be understanding as to why Rachel was being so rude. I get…read morethere is policies in place, but that shouldn't disregard kindness or compassion. Rachel was off to the side while about 4-5 of us waiting in line. She was busy boxing up what seemed to be orders. When the gentleman was doing back to back notaries, she hoped on the register to finally assist him. She didn't apologize for the wait or show any basic customer service skills at all towards anyone she rang through the register. I don't mind the wait but people were leaving behind me and others showing frustration its customary to at least thank guests for being patient or even acknowledge their presence. I finally get up to the front of the line and she says, "you can come over here" very displeased to be there or working. Then immediately follows that by telling me she will charge me due to the box not being taped. Again I understand policy, and every other UPS I have visted never gave me a hard time over less than 14 inches of tape. But it was the extreme lack of compassion and the rudeness that was so frustrating. I explained to her, okay I'll go back to my workplace I was working nearby and seal it up. Less than 12 minutes I return and she has me standing in line again. She was observing the line and telling customers they didn't have to wait for notary in the line so she could have observed my box not sealed and said something ahead of time as she felt confident to pull notary vists out of the line. She carelessly continued to say, "that's fine, that's fine!" I simply just wanted to share it was a bit frustrating waiting twice in line, and share my side of things, then dealing with someone completely rude, and how no other UPS has given me a hard time. I would have taken care of the customer or Again re-enforced the policy with compassion. The reviews I am reading about this location are exactly what my experience was:( I would recommend another location if you can or hope they can retrain her, or take some type of action. You never know what people are going through and the economy is tough rn, kindness goes a long way. I hope things get better for her if she was having a bad day, but you just can't take it out on people like that. I gave two stars even though she was very rude, truly unkind, and insanely strict, because I own the fact that the policy says to seal the box when you click on instructions, and that was a miss on my part, just never knew prior to visiting this store, and that the gentleman working did a great job with customers. Even returning customers in line were excited to see him, and knew his name, (think it was Nicholas) so shoutout to him for the customer empressions he made, and maintaining the long line. Also, called in to speak to customer service about the interaction and they were so polite and apologetic and I really appreciated that. I followed up with a positive survey for them. Will also buy a spare tape roll to keep in my trunk as now I am educated on the policy.

I had such a great experience with this company! They made the entire tax process quick, easy, and…read morestress-free. Everyone was incredibly friendly and welcoming, which made a huge difference. What I really loved is that they can handle my taxes no matter where I live in the United States--that kind of flexibility is amazing. Miguel especially stood out--he was so kind, patient, and really took a lot of the stress off my shoulders. You can tell they genuinely care about their clients. Thank you so much for all your help! I'm looking forward to working with you for many years to come.

Sadly, we didn't even have a chance to receive any service they provide…read more Landed an appointment with this place after I called around to many tax places in and around Murrieta and majority of them accommodated business owners. We were just looking for simple tax filing for military family with property in different states. When I spoke to Claudia, I shared exactly that information and she said she can accommodate then had setup an appointment for us with her, months ahead before tax deadline. I asked if she had a list of items she will need from us and she said we will receive a text. Fast forward to last week, I received a text to confirm my appointment with tax company, I confirm yes but didn't receive a list of things needed neither a secured link to drop required documents. Night before our appointment my husband put together what we normally drop in a link for previous tax companies, W2, bank statements, receipts for medical, military, donation statements/receipts, work related mileage and uniform care, etc, tax documents from previous year, and of course government identification. We expected to have everything with us when we arrive at our appointment since we were traveling 40 miles one-way to get taxes done. We finally arrived 15 minutes late because of traffic we jumped on the Fastrack not realizing the next exit was a couple miles past our exit...lesson learned. Called to let Claudia know we will be late and check if we should just head back home. The gentleman who answered the call said Claudia was in a meeting and proceeded to say that he is actually going to take care of us and we can still show up for our appointment...interesting we got passed up to someone else but heck that's what we get for arriving late perhaps. We arrive and was asked for our driver licenses, then was asked if we had our social security cards with us...that's a first! I told him we didn't know what you all needed from us so we just brought what we typically bring to tax appointments. And he says that they require a social security card and not to worry because we can just "email" photo images to him. In my line of work, I know that is unacceptable, in fact, all law enforcement affiliates would never recommend you send PII via non-secured email accounts. My husband chimed in and said we have never had to provide social security cards to any tax company and the guy interrupted my husband saying all tax companies do require a social security card by law... I couldn't help but wonder if he thinks we file our taxes outside of the United States because we have been filing taxes for over 30 years and this is the first time any tax company has ever asked for our social security cards. But heck, seems like he wants to be right and that is ok. We were in traffic too long to argue with a wall. Perhaps they are unaware that when U.S. citizens acquire a government ID that social security cards were already verified to obtain a government ID...who knows. Well, we weren't going to sit there and argue with the guy. And we already knew that we don't care to travel another 80 miles just to bring our social security cards because our passports and or Driver licenses didn't suffice. Neither would we ever send photo images or typed characters of our SS numbers via email. We already have to write our SS numbers on tax forms, if IRS cannot verify it with their super secret computers then it comes back to the tax-payer for proper verification. Simple as that and not worth the argument. We told him to have a good day and walked out. One star for allowing us to show up late. :shrug: No value in this visit and no service was rendered. Just a massive headache from the traffic to get there and the unnecessary banter over social security numbers.

I love this Postal Annex Location! I checked in recently to make copies of important Documents and…read moremail them while getting another copy of a House Key as well for my Roommate. The Service was wonderful and the Team Members are very patient in helping me organize my documents and offering a fun selection of animated keys to help us locate our House Keys easily with a Special and uplifting design! I definitely recommend Postal Annex for your next Key Cloning Adventure and to take care of any important copying and printing Services!

This place has served me well every time I've been here to drop off packages…read more I just wanted to share that this place accepts FedEx packages! Well, I had a prepaid labeled package and they accepted it. They told me that the earliest fedex picks up is 4:30. Another one comes at 5pm. One is ground shipping and the other is another type, overnight maybe. So glad they accept it because UPS was kind of rude about me inquiring about it and usps didn't accept it. These folks were super nice over the phone. I know these jobs aren't fun and people can be impatient and rude and it could easily ruin your day but I'm just saying these people are still nice over the phone. I appreciated it. And many FedEx locations are kind of far from here so thank you for accepting FedEx packages!

Super cute little store filled with creative gift ideas…read more Parking is easy. It's just a general parking lot BUT be mindful, many locals ride their horses to this little plaza, so sharing the road is a necessity. The staff are kind and pleasant. It is a tinsy bit pricey. 4 stars because it is heavy in the incense/scents/perfumes. 5 stars if it had been scent free.

I should've read the reviews before entering this small shop and maybe we wouldn't have been…read moreaccused of stealing! I walked in with my very pregnant self and my 3 boys under the age of ten. We had just done some Father's Day shopping at Boot Barn. I was told they would have Father's Day cards. Walked in and immediately was STARED down by the white old lady at shop. I get it. They have nice things and little kids aren't the safest. But not a freaking word from her. I asked if they had cards and she said, "where the kids are standing!" She was so annoyed by our presence. I didn't want to buy anything from her but my boys wanted to get their dad a crochet football and a card. Fine. We walked up to pay and my son noticed some little coins with crosses on them. He showed them to me and I said they were nice and he put them back. I paid in cash and said I didn't need a bag. She looked over the counter to make sure I put them in I know she wanted to make sure I didn't steal anything!!! She then proceeded to tell my 7 year old that the "tokens" weren't free. I was so confused...what was she talking about?!! She had my son open his hand. It was the CHANGE from the cash I had given her. Her face dropped and the, "so sorry's" started to come out. I didn't say a word. She needs some serious Jesus in her life. I nodded in disbelief. I'm too pregnant to fight with such a disgusting human. My boys were shocked she would think those things. Learning lesson for them about rude people and taking the high road. Shop will unfortunately not last with that terrible customer service.

Great place if you're looking for quick and efficient service. The staff was friendly, welcoming,…read moreand helpful throughout my visit. I was seen quickly and had a smooth experience overall. Would definitely recommend!

I did Live Scan here. Bianca helped me. Her instructions was clear. I am done within 10 minutes. I…read morecame in at 9 am. Very recommended!