Friendly and great service! My go to UPS store :) they also have good hours. Nick was very helpful.

Really bad experience here. I tried to be understanding as to why Rachel was being so rude. I get there is policies in place, but that shouldn't disregard kindness or compassion. Rachel was off to the side while about 4-5 of us waiting in line. She was busy boxing up what seemed to be orders. When the gentleman was doing back to back notaries, she hoped on the register to finally assist him. She didn't apologize for the wait or show any basic customer service skills at all towards anyone she rang through the register. I don't mind the wait but people were leaving behind me and others showing frustration its customary to at least thank guests for being patient or even acknowledge their presence. I finally get up to the front of the line and she says, "you can come over here" very displeased to be there or working. Then immediately follows that by telling me she will charge me due to the box not being taped. Again I understand policy, and every other UPS I have visted never gave me a hard time over less than 14 inches of tape. But it was the extreme lack of compassion and the rudeness that was so frustrating. I explained to her, okay I'll go back to my workplace I was working nearby and seal it up. Less than 12 minutes I return and she has me standing in line again. She was observing the line and telling customers they didn't have to wait for notary in the line so she could have observed my box not sealed and said something ahead of time as she felt confident to pull notary vists out of the line. She carelessly continued to say, "that's fine, that's fine!" I simply just wanted to share it was a bit frustrating waiting twice in line, and share my side of things, then dealing with someone completely rude, and how no other UPS has given me a hard time. I would have taken care of the customer or Again re-enforced the policy with compassion. The reviews I am reading about this location are exactly what my experience was:( I would recommend another location if you can or hope they can retrain her, or take some type of action. You never know what people are going through and the economy is tough rn, kindness goes a long way. I hope things get better for her if she was having a bad day, but you just can't take it out on people like that. I gave two stars even though she was very rude, truly unkind, and insanely strict, because I own the fact that the policy says to seal the box when you click on instructions, and that was a miss on my part, just never knew prior to visiting this store, and that the gentleman working did a great job with customers. Even returning customers in line were excited to see him, and knew his name, (think it was Nicholas) so shoutout to him for the customer empressions he made, and maintaining the long line. Also, called in to speak to customer service about the interaction and they were so polite and apologetic and I really appreciated that. I followed up with a positive survey for them. Will also buy a spare tape roll to keep in my trunk as now I am educated on the policy. read more

The UPS Store - Shipping Centers Near Me - Mira Loma, California

Absolutely worst UPS store I've ever been to. There is in particular a young female employee that is very disappointing in her treatment of customers, she's had an attitude with me and I've seen her do it with other customers as well. The manager isn't any better in her treatment of long term customers. I've been a box renter at this facility for over 10 years and I received a package for one of our team members, the package had her name on it instead of mine so they wanted to charge me $15 dollars plus $15 dollars per day that the package was there waiting for me to pick up which was about a week, just because my name is the one on the box. They wouldn't give me the package without paying their extortion fee so I told them to send the package back. I would highly recommend driving a little further to the next franchise store where customers are treated with respect. read more

I will not be coming back to this store!!! I had to return a product and the manufacturer sent me a UPS return label. I had boxed the item in the manufacturers box and attached the label to it. when I dropped it off to the store the young lady said that the box had to be in a plain brown box to be shipped . since it was the last day to return the item, I did not have time to go back home and find a plain brown box so I had to pay $42 to put it in a plain brown box. Such a nice way to scam money from customers. read more

Extremely rude service today around 11am. No pleasantries. Plus I was doing an Amazon return - ready to go in a separate box with packaging filler except for the tape. They charged me $3 for 12 inches of packing tape. Ridiculous. read more

0 star review -- not for the place itself, but for the lady staff who works here. She is ridiculously strict for absolutely no reason at all. This is not the first time I've encountered her being unreasonable. I was trying to return an Amazon product and she declined it because she said it had to be in the original manufacturer's box and that the return instructions said it needed to be boxed. The original manufacturer packaging was already inside the box, did it exactly how Amazon instructed it to be packed. I went to another UPS location right after and they accepted it without asking a single question. The inconvenience she gives customers with her made up rules is honestly ridiculous!!! She makes a simple return process unnecessarily difficult depending on her mood. I didn't get her name, but she speaks Spanish and usually has her hair in a tight bun, she has very long black hair when it's down. read more

The UPS Store - Shipping Centers Near Me - Mira Loma, California

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Every time I come to this location they only have one employee working. Doesn't matter the time of day. It's really frustrating. A 5 min Amazon drop off turns into a 30 minute ordeal because they only have one worker in here working and usually customers who don't know what the heck they are doing as well. Please get more employees to run this store or install the Amazon return station so we can do our items on own. Also not fair to the only lady working! read more

The UPS Store - One employee working in big store at 1pm - Shipping Centers Near Me - Mira Loma, California

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I checked in recently to get some important printing done for my Special Holiday Secret Santa Gift and Christine was such a helpful Patrona Elf! We wrestled with some Red Light Hiccups but figured out how to get through it together and Christine helped fill the waiting time with lots of usefully nourishing high value Conversations and Comedy Special recommendations to assist me with my Boomer Sitting Frustration Blues haha! Thank you Christine for being my Printing Assist Elf this year and giving me interesting ideas on how to Mom sit through collaborative play together! I recommend this store to get all your UPS needs met, Christine is such a terrific Captain with muy impressive multi tasking Ninja skills and keeps the store very clean and well organized to keep the Santa Workshop operating quickly and efficiently! read more

I recently visited the UPS location and had an extremely disappointing customer service experience with a younger female employee. During my visit, I was sending out one package and returning an Amazon package. Throughout the interaction, the employee was dismissive, unprofessional, and displayed a negative attitude. She avoided eye contact, rolled her eyes, made visible gestures of frustration, and responded in a cold and disrespectful manner. Her conduct made me feel unwelcome and uncomfortable as a customer. When I asked whether she enjoyed her job and explained that her behavior came across as rude, the situation only worsened. She became more dismissive and uncooperative, further reinforcing the poor experience. Concerned by the interaction, I contacted Rachel, the manager at another location, to report the issue. Her response was simply that she would "speak with" the employee. There was no indication that the matter would be formally addressed, despite my explaining that this same employee has received multiple prior complaints according to public reviews. This response left me feeling that the concern was not being taken seriously. This type of interaction reflects poorly on the store and discourages customers from returning. After reviewing online feedback, I also noticed multiple similar complaints about this same employee, which suggests this is not an isolated incident. I believe this matter deserves attention, as customer service is a direct reflection of the company's standards and reputation. I hope management will take appropriate steps to address this issue and improve the experience for future customers. read more

Terrible guest service. When I showed up with hardcopies for a transparency, I was told to go home and email it in. There was no ideas, there was no way of doing it there, I was told to go home. So I'll be taking my money and my business elsewhere. Nowadays, every penny counts in a retail establishment. Why would you send somebody away as they're standing there trying to give you business? read more

The service is very slow. There's only 1 clerk and it takes a long time to be able to mail a package. There's only should be 2 person if there's a lot of people waiting in line read more

Choose any other shipping place to not be ripped off. Girl working today from 12:30-12:52 needs some customer service training, first tried to charge me $15 for an incorrect box I asked specifics about what was needed just said had to be a shipping box went to target picked up the same box for 1.89, came back with it scotch tapped as I reboxed in parking lot says it will be $4 to close it properly! read more

By far the WORSTTTTT customer service no matter which employee is working. I've been here multiple times and the employees barely talk, throw packages, and move at a GLACIAL PACE. Never seen anyone move slower. read more

I visited this location on the evening of March 3rd and unfortunately had a very unprofessional interaction with an employee named Brittany she had long black hair. I came in with several return packages (mostly Amazon and one TikTok return). When clarifying the type of returns, she became visibly irritated, rolled her eyes, sighed, and spoke to me in a dismissive tone. I remained polite throughout the interaction, but when I suggested that next time she could be a bit nicer, she simply looked away and said "next guest" while I was still standing there. I understand retail environments can be busy, but basic professionalism and respectful communication should still be expected. I HAVE notified UPS corporate about the incident and will also be reaching out to the store manager this week to discuss the interaction. I will not be returning to this UPS location and hope the management team can address this so future customers have a better experience. read more

I got there- the snarky young guy with short, dark hair smirked at me, as he closed early. Unbelievable lack of customer service.

I would just like to say this store has a super employee, name Derrick!!!! t I stopped by here to drop off a package on a VERY busy Wednesday just before 4pm and Derrick was working in there alone. The line was super long! He was fast, efficient, and very professional! Thank you so much for your hard work! read more

This is not the first time I've experienced poor customer service from the woman who works there on Sundays. Today, I walked in and said good morning--twice--without any response. Her first words to me were, "What do you need?" which came across as very rude. On a previous visit, she was on a personal phone call, didn't acknowledge us, and continued the call throughout the transaction. Overall, she appears very unhappy and unprofessional, which makes the experience uncomfortable. read more

I was there the same time as that Justine lady who left a review below, she was mad that they wouldn't tape her open box for her and were going to charge her $5 to do it and she made the biggest stink in front of 7 different customers and her own 2 kids, even yelling at the other employee who was helping someone else and blaming them for her failure to plan. The young guy and the girl who work here are always nice and all business, nothing is free in life so tape up your own boxes. read more

Dropped off a phone for device trade-in a couple of months ago only for it to turn up as an empty-box/stolen situation. Reading a few other reviews from other customers about this location has confirmed my suspicions; I highly suspect that people at this location are stealing phones. Management (if you aren't in on it) please check your security cameras and vet your employees carefully and make sure you take swift disciplinary action if you find specific employees responsible for theft. I would never use this UPS location ever again to drop off for a device trade-in, and I would hesitate to use this location for any other shipping needs. If I could rate 0 stars I would, very disappointing. read more

The wait time every time is horrible. Never enough people working and employees don't even acknowledge that the line is long.

Review: UPS Store - Eastvale My recent visit to this UPS location was extremely disappointing. I came in to return a package and needed a tiny piece of tape. Brittany told me it would cost five dollars for a small strip, which already felt unreasonable. I went to my car, taped the package myself with white tape, and brought it back. She then told me the tape was the "wrong color," saying it with a smile that made it clear she wasn't interested in helping at all. Her attitude was nasty, dismissive, and unprofessional from start to finish. What makes this worse is that I've been to this same location before, and another employee had no problem giving me a small piece of tape without turning it into an issue. The contrast in customer service is huge. When I asked for her supervisor's name, she said "Rachel," but when I asked for a contact number, she claimed she didn't know. The lack of effort and the way she seemed to enjoy being unhelpful was unacceptable. Management needs to address this. Customers deserve consistent, respectful service--not attitude read more

Today when I was waiting in line the person before me was returning about 20 different items with separate QR codes, the employee a tall woman, dark skin with curly hair and a little overweight was complaining how much she hated working at this location. She was saying that Eastvale customers were the worst. For the five minutes that I waited in line she would not stop to complaint about customers. She made the lady that she was helping so uncomfortable and the other one she was helping as well. What ever happen to great customer service? This employee was just unpleasant the entire time! My question is if you hate Eastvale so much why do you continue to come work here. When my turn came, I was returning something and before I can say something she told me I needed to tape the box shut with tape. She went and called the next person making me so uncomfortable so I finally snapped and asked her to give me her bosses name along with hers. She refused to provide me that information and told me not to come back. With what rights can someone treat people with no respect thinking they are above all things. If management sees this post please take care of your employees and see what on earth is bothering them and why they have to take it out on customers. For now I will take that employees advised and avoid going there. I felt so mistreated and unwanted, I rather take my business elsewhere read more

Another negative experience at this location, I can deal with poor or lack of professionalism but I can't deal with incompetency leading to a $125 charge. On 6/24 I dropped off a small cell phone sized package with a cell phone in it. I paid to have UPS give the package to USPS. I was told that USPS had already completed their pickup for the day and the package would be picked up the next day 6/25. I was given a receipt for the $3 I was charged as well as a drop off package receipt which shows the USPS tracking number they scanned. As of 7/12 I have been charged $125 for the phone because it was never returned. A UPS supervisor of customer service contacted the store and was told that the package was not found, and to contact USPS which I already had and there are no scans from USPS. Based on prior history with this location and the numerous negative reviews I have no reason to believe that the phone was given to USPS. I have sent an email to this location and I am waiting to hear back. I will follow up on this review. read more

The UPS Store - Shipping Centers Near Me - Mira Loma, California

I went to drop off a package today 12/3/25 & there's a sign on the door that says "at lunch-we'll be back at 2:30"...since when are they closed for lunch? Especially during the holidays???? read more

I've been coming to this UPS location for years, and the customer service has gone downhill this past year. The person at the counter is consistently rude, unfriendly, and shows zero professionalism. Her attitude makes it feel like helping customers is an inconvenience, and she's often on her phone, which makes it unclear if she's talking to me or someone else. It's cold, dismissive service every time. Other than her, everything about this location is good, but this really needs to be addressed to management. read more

Came sure to read the reviews . I have to agree on the extremely poor customer service . First time at this location and I will not be returning. The young lady was extremely rude. She initially did not help me right away when I arrived . Another gal was in the back on her phone. When the young gal finally attended me, she was condescending , and replied back very rudely . Hopefully a manager can get back to me . It is not ok to treat customers in such an unpleasant way . read more

Ok so I debated whether or not to update this review. My experience and interaction with the employee.... Was mixed. My biggest complaint was that the guy kept coughing without covering his mouth. He did look away, but still dude. Then he was ok when helping me with the return, but was kinda snarky a couple of times when I misunderstood what he meant. Not sure if he was joking or not, but I don't appreciate being made to feel like I'm stupid. He is a black guy with deeper black skin and round gold glasses. He said he usually works at a different location. He's efficient enough, but he needs to cover his mouth or cough in his shirt and reduce the snarkiness. read more

Sometimes I have difficult shipping needs, but I am grateful that this location has always been able to take care of me. I have had expensive items (NFL signed helmets, my AT&T replacement phones, etc) shipped to me and I can ALWAYS trust that my items are delivered to me without any issue. The employees at this location are always amazing, extremely helpful, and knowledgeable. They are always able to provide the services I need, with excellent customer service. read more

Customer service goes a long way! Don't work the front desk if you're not going to greet customers or have simple manners. Second time here and the first time I thought maybe the girl was having a bad day. A few weeks later same rude attitude. And no manners. read more

I was retuning a package and they wanted to charge $4 to tape the box. Then I said I'll tape the box in my car and comeback. I taped up the box with blue tape and with bad attitude the employee stated, she can't accept it because it's not clear tape. She never mentioned what color the tape needed to be, she just said the box needed to be taped up. Rude and unhelpful service. read more

One of the worst customer service experiences I've had at a UPS Store. The woman working there today clearly does not want to be there or interact with customers. She doesn't greet anyone, doesn't respond when spoken to, and acts like every question is a personal inconvenience. We all have tough days, but basic courtesy is part of the job..especially when working with the public. Multiple customers, including myself, tried to be polite and patient, but were met with cold silence or attitude. If you can, avoid this location unless you want to be treated like a burden. read more

Man! I went here to do a simple Amazon return. The attitude on the lady that worked there. Either Black or Dominican with the worst attitude. I wish I got her name but she made me do mad I didn't wanna talk anymore. As she took multiple deep breaths in front of me seeming frustrated. Then she looked at the time and said "1 more hour, Thank God" . I then asked, "are you having a bad day?" She replied "No! I'm tired, I worked 48 hours. I'm tired, that's not a bad day" snarling at me. The reviews are already horrible here, but I wanted to make sure that this was said. read more

I can be a difficult customer because I have a lot of Amazon return. Last trip was around 25 returns.. Best experience for me is to return my Amazon packages at this UPS Store! They made processing a bunch of my returns so quick and seamless. Employees were patient, super friendly, efficient, and professional - they turned what could have been a painful chore into a breeze. Thanks... read more

I got a mailbox here because I have always been able to trust this location. I come here to ship my packages, process my Amazon returns, and have my Verizon work phones and laptops sent to this location. Employees have always been so friendly, helpful, and also very patient (with me ) and all the customers. I do a lot of Amazon returns and notice that there are a lot of customers that forget to read the instructions for their Amazon returns.. Pro Tip: Amazon instructions are different depending on where you select to process your return (UPS Store, Staples, Kohls, etc.) all have different instructions... read more

Tried to drop off a prepaid labeled box. Again a Poor Experience with the clerk Refusing to accept my package because I recycled a box. She was really nasty, argumentative and just flat out refuses to help. No personality. She just should not be dealing with customers. Avoid this location! read more

UPS trip was awesome! Super time-efficient. Shared tips to making my visit smoother. Store was clean and didn't any issues with the staff.

After reading most reviews, I decided to call to talk to the supervisor or even better, the owner because these stores are franchises and this one specifically ,is family owned, I am pretty sure the lady that was there ,without wearing UPS uniform, is not related, or else she wouldn't be there horrible, and I wasn't the only one ne treated like sh*. I think apologies are not a way to fix this issue, I believe that person should be fired ,because she is damaging the image of this location, that of course the family should have paid a lot to be part of. Too bad I did not ask for her name but it's easy to figure out. She was the only one there on Saturday the 18th afternoon, wearing her own clothes and eyelashes that long that she could barely open her eyes. read more

Peeps take business elsewhere. Rude b!tch working there. they don't greet you. They charge 5$ to put a small piece of tape on the box. Those f*ckers will sell you a small piece of tape for 9$. Such a rip / jerk off. Honestly felt like a money grab from start to finish. Not coming back. read more

Happy to report that I believe there might have been a change of staff. I visited the store on Saturday and was ready to deal with rudeness and staff that don't seem to enjoy anything about their job BUT instead I saw a new face and was greeted and helped with a smile. There was actual eye contact and it was a smooth transition- I am hoping a change of staff was made. Owner Ty! read more

It's in a busy area so the line can get pretty long. They should have a separate line for drop offs with premade labels, which takes less than a minute per person. They also charge for tape which has never happened before. I checked to see if this was a new policy but it it's not a universal one. I dropped off a small package and they charged me $5 for maybe 4 inches of tape, which is a ridiculous amount for so little tape! Just a little disappointing. read more