Top of the line service!!!! They in the middle of night to help me out!!!Brother your a lifesave!!!read more

O'Neil towing was dispatched by roadside assistance to tow my pickup. They called and said it…read morewould be about 2 hours. The never showed. 3 hours after they called I tried calling them back. Someone answered and immediately hung up when I said hello. They then refused to answer the insurance companies calls too. ​

I had ordered 4 new tires over the phone the day before and contacting my credit card company of…read morethe amount since it was a high purchase with the quote given to me on the phone, and I had asked the total price with taxes included, balancing, mounting, and was given a certain quote. I had told the person on the phone that I would be sending my credit card with my husband to pay, but NOT ONCE did they tell me there was an extra 3% surcharge if paid with a credit card; they mounted the tires, put them on my car, and when done than they decide to tell my husband of the 3% surcharge that was like $18.00 more added on if he swiped my card, but what was he supposed to do just drive off, that's theft or have them remove my tires?? My husband had went inside and even repeated the quote back to them before the tires were mounted, and NOT ONCE was anything said about a surcharge or asked how he would be paying for them. They didn't even have a sign placed in a visible location that stated the surcharge; it was located on a bulletin board as you entered the garage area where customers aren't allowed. Now how is that even legal? I called back up there after my husband informed me of the situation once he was back home. I tried to explain to them that I WAS NOT informed about the surge charge beforehand and I wasn't expecting to pay that extra $18.00, I got met with them NOT caring and rudeness to the point I told them I'll NEVER do business with them again! Now, if they had informed me that they charged the surcharge on Credit cards I could have made a choice if I wanted to finish the transaction on the phone, but they took that from me by forcing my husband's hand to have to swipe my card after the service because he didn't have the cash to give or a check to write and that is just Bad business ethics and just plain wrong!! ERR!

Our office van had a flat in our parking lot and we were unable to properly jack it up to put on…read morethe spare. Even if we could, we would still have to drive somewhere else to have someone fix it on their schedule. On Call quickly sent a repair truck and they were able to jack up the van, remove the tire, repair it and put it back on in a matter of minutes right there in our parking lot. Very convenient.

For some reason each time I have been here there is always something wrong with my vehicle and have…read moreto argue with them that I just replaced the parts they are claiming to be bad. For mounting and balancing tires they are great, they will not scratch wheels and will balance tires perfectly. Prices are pretty high!

They do decent work, and if they mess up they will make it right. I have done a lot of business…read morehere. Their problem is they have too much business and they cannot keep up or the need more employees. They need some more professional people upfront. The guys they have now are upfront, in the back, can't get waited on. This is the owners fault for not managing the store properly. It seems they care more about selling tires & wheels then automotive repair. They have good prices on tires and I would much rather deal with them then Walmart.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

Better customer service from the younger person. No need to be rude to a customer asking for a tire…read moreto be fixed. Especially after they had already bought all new tires from you.

We were stranded on I-40 and had our car towed to Cabot, AR. We were referred to them through the…read moretow company that picked up our car. These guys rearranged other work to fit us in, fix our car and get us back on the road before they closed for the day. Not only all of this but we were stranded at a local hotel without transportation, they came to our hotel to get our key fob to work on the car and then came back to our hotel to pick me up and take me to get my car. As far as I am concerned they went out of their way to help us and get everything taken care of the way that they did. They also didn't charge through the nose to fix what needed fixed, they did so at a great value to us. They were all extremely friendly and joking around with each other and their customers in the shop. The gentleman who owns the shop also gave me his card with his number and told me that if we had any more trouble to call him. He could only help us so far out but he could recommend someone that could help us between Cabot, AR and our destination of Ft. Worth, TX. I would 100% recommend this shop and their emplolyees!

the person I talked to over the phone was no help. he was rude and kept me on the phone for too…read morelong when he wasn't available to come tow. after he told me he wasn't available, he called me back to waste more of my time when I was on the phone trying to call other tow services

Fast service, they arrived within an hour of calling. The tow truck driver was courteous, helpful…read moreand very careful loading our car. We appreciated their help!

Amazing service. These guys are great. Fast service and very polite. Great prices and its quick in…read moreand out. Couldnt ask for more. Joseph Sowell was a pleasure doing business with

I just bought a new CR-V. Neal was the salesman. He was friendly and helpful. I would hope to…read morereturn here in the future. Everyone I interacted with was good to me. I have had 3 hondas now. This was by far the easiest experience I have had with a dealership. There was no pressure and when we settled on the deal the finance portion was very painless as well.

These people are awesome. We drove in late on a flat and…read morethey were already closed. The gentleman came up to us and asked us if we needed some help. Then to my amazement he turned around and reopened the doors for us. The guy's a little slow but you can tell his legs giving a lot of problem. After he got started he made us feel like we're part of the family he talked to us while he was working he kept us laughing the whole time. When he finished we're expecting this real high bill after hours at all. And the only charged me $38 with the disposal for really good looking tire . He smiled, then told me to have a safe evening. When we left there it felt like I was leaving a family member's home.

So great, a real lifesaver, helped us when we had a blowout during a move. Found a replacement tire…read morefor the trailer in the evening and had us back on track fast. Now we know a business we can trust in my son's new hometown.