Okaloosa Eye Care feels like you're part of a family. All of the front desk staff are super…read morefriendly, professional, and very helpful. My optometrist was great. He explained everything he was doing and answered all of my questions. I was introduced to some new optical equipment that I've never seen before. So, they definitely use the latest and greatest in optical technology! They offer a great selection of glasses and frames, including sunglasses for the whole family.

I was not happy with their customer service. After my glasses were done, I found that the lenses…read morewere of poor quality, but my vision was grainy and out of focus. I returned to them with the complaint, and they told me to wash my glasses with soap. I did, but the glasses remained the same. After other complaints that were not addressed, I gave up and have been unable to see well. Finally, I had to go to Walmart in Niceville to get myself another pair of glasses. Which I now enjoy.

Do not go here. You will need to be in contact with your medical coverage the entire time for…read moreexams, lenses, glasses payment and even then many many mistakes very difficult to stay on top of this, and worse, trying to explain to them that's something is incorrect.

The gaslighting by this company is absurd. Over 2 weeks ago, I had my exam, picked out frames,…read moreglasses, ordered and paid for them. I was told they would call in about 2 weeks to pick up my glasses once they were ready. Well today, after the 2 week deadline, I receive a phone call thinking my glasses are ready for pickup. No. They were calling to ask if I still wanted to order my glasses and frames. What?! I did all that and was under the impression they were ordered and I was just waiting for pickup. When I asked what happened because you told me you were ordering them 2 weeks ago during my visit and I paid your company. Then she explained her system had a glitch and nothing was ordered for anyone during that time frame. So you might want to lead with that and take responsibility for your fault. Not call and ask if I still want the glasses. That was assumed by the conversation we had 2 weeks ago. "We will go ahead and order these for you and call you in 2 weeks once they are ready for pickup". To try to put the blame on the customer who assumed based on that sentence that you would call me once ready, implies I ordered them from you and since I paid you that also implies that. You had a mess up with your workers or system and you should have lead with that instead of gas light the customer into thinking we did something wrong. I now see the only thing I did wrong was pick the incorrect vision center who clearly has unqualified workers. Also the prices are outrageous even with Tricare Prime insurance.

I recently went here for the first time for an eye exam and new glasses. I am very impressed as the…read morestaff was very friendly, knowledgeable and professional. My optometrist, Dr. Chris Howard, was very informative as he explained everything in detail and I felt like everyone in this office actually really does care about folks. My glasses (with updated lens prescription) arrived within a week and they are perfect. I highly recommend this outstanding local eye care center.

I could not believe the one star rating I saw when I looked them up for there phone number. I've…read morebeen coming here for over seven YEARS Amazing People!!! ALL of them!!! The Doctor makes it a point to talk to me every time and the staff is definitely a pleasure to see every time:)

Dr Alabata is a wonderful practitioner…read more I cannot say enough about him. I did not have the best experience with the front office staff, unfortunately, due to a discrepancy. However, after communicating my displeasure , they were quick to remedy the situation. For that, i am very grateful. I would recommend this doctor and office.

Doctor Alabata did cataract surgery on my mothers eyes,she never could see right after that,she…read moreended up with some kind of eye desease,then I went to him he gave me a prescription called No Tears Eye drops he said use it for a month, now I can't hardly see,he told me he had a eye disease hisself ,then I wondered if he too use that eye drops,can you spead it. Run.

i have been wonderfully blessed with terrific eye sight. Up in age now and it calls for an eye…read moredoctor. I have seen 3 of these in my life time, so it might make me unqualified in some folks view. My experience with Dr. Rowland and staff was nothing short of super great. Every test was completely explained, even repeats because my hearing is also fading. Go and see for yourself and do a review. Highly recommend Dr. Rowland.