It has taken some time to process our experience with Cabinets to Go (CTG). What began as an exciting home project devolved into a costly, frustrating ordeal defined by misinformation, misrepresentation, and a total disregard for our time.
The initial design phase with Jeff was a clear warning sign. After three hours of sitting through a tedious planning session, it became evident that our time was not being respected. Despite this, we moved forward based on personal recommendations and the available Veterans discount. Over the course of 100+ interactions via email, text, and phone, Jeff remained courteous, yet he consistently provided answers that lacked technical accuracy.
Jeff insisted that a two-level island was our only option. It wasn't until we met with Joe (who was a breath of fresh air) that we learned this was incorrect. Joe redesigned the kitchen to fit our actual measurements, wants, and budget.
Jeff's final design did not match my provided sketches. A wall measurement error resulted in the delivery of cabinets that physically did not fit the space.
Due to incorrect spacing calculations between the dishwasher and pantry, we were forced to return a "pull-out" cabinet we loved and settle for drawers we disliked just to make the layout functional.
Jeff was unable to determine the correct sizing for the under-sink area, leading to further downsizing of adjacent drawers that we had specifically requested to be larger.
The most egregious error involved the island color. The CTG website displays a dark cabinet as part of the Platinum collection. Jeff claimed this was a "website glitch" and charged us extra for a custom paint job. In reality, the color is Hampton Grey--l, a standard option. This blatant misrepresentation and the company's refusal to acknowledge the error added unnecessary costs to our project.
While we are grateful for Joe's expertise and the customer service team's help in resolving shipping errors, the overall experience was exhausting. Jeff's "confident delivery of misinformation" turned a dream project into an expensive headache.
If you use this location, ask for Joe. Avoid working with Jeff if you value accuracy and your budget. In hindsight, we wish we had taken our business elsewhere. read more