Such a terrible company! Internet outages are almost every month. Customer service is useless. Stay…read moreaway from this company!

My HOA had a contract with Comcast/Xfinity. The Internet works fine. My HOA entered into a…read morecontract with fiber now and it has been an absolute disaster. I live in Siena Oaks, which is full of oak trees. They have been using machetes chainsaws and bobcats to hack at the roots of these 40-year-old trees less than 2 feet from the trunk of the tree. They've also done tens of thousands of damage to landscaping and they've broken two sewer lines 3 waterlines and a gas line. Avoid at all costs.

Ed and his team were fantastic. He was very polite and professional and explained all options. He…read morewas very knowledgeable about our tv. He provided fast service and quality work. I would recommend him to anybody. Thanks again, you and your team were great and personable!

Alex Did a Great Job helping my Mom set up her Smart TV 100%, would recommend…read more They came when they said they would and Alex took his Time and Got my Mom up and Running ,something I couldn't do or had the patience to do. Thank you !

I've been using xfinity wifi in my apartment for almost 4 years. I have had the typical issues with…read moreinternet providers - bill amounts changing randomly and needing to call to get the best deal - but overall, I find it to be reliable and affordable internet provider. Sometime in April, they sent me a new router. A few billing cycles in and I was charged more because I had not returned my used equipment. I found that odd because I wasn't given a box to return it, so I just kept avoiding the return. Finally, I got my act together and made an appointment at the closest XFinity to me. This is in a nicely manicured shopping plaza with an AT&T, Firehouse Subs, Chic-fil-A and other spots like that. To be honest I was dreading going in person because I thought it would be chaotic. My appointment was made for 3:15, and I was promptly seen upon arrival. My equipment was returned and then I was able to negotiate with the employee Diego or David (cannot remember his name) - was really helpful. The store is clean, and spacious. I would definitely recomend making an appointment because it did look like a bit of a madhouse for those who were waiting.

I had very little expectations coming to the store because of the very bad reviews, but I was…read moregreeted by two individuals at the front. The weight was relatively short and I was treated very well by diego who was able to assist me on a few returns and improving my account expenses. To suit my needs. Notwithstanding I did see some employees leisurely sitting back looking at their phone scrolling while they're colleague was working with them on an issue with a customer. This is not a sign of respect.

Michelle was amazing! Greeted me as soon as I walked in and was super helpful. Highly recommend.read more

I had the pleasure of having been helped out by a women named Haya. She was very fast and great…read morecommunication. My problem was resolved with little effort. That young woman deserves a raise

Ultimate Streams provides the most amount of TV for the lowest price! It can't be beat. If you like…read moreTV and want to break free from the tyranny of contracts, Ultimate Streams is your solution. In addition to literally every channel that exists on the planet, you get first run movies, pay per view and DVR functionality all for a fraction of the price you'd pay to the cable company or movie theater. Customer service and tech support is top notch as well!

This firm is first rate! Mark planned and remotely installed and corrected my whole home tv box…read moretheatre with absolutely no fuss. He is talented, gifted and dedicated!I recommend him without qualification! Get 'er done! Boom shakalacka!! Trevor C.

Angelo and the rest of the processes to have functioning wi-if or internet is the absolute worst…read more No help and all that could be said is I am sorry there is nothing I can do. How is it that you run a business and a technician is required to go to the home to reset the internet. What happened to good customer service skills and also the fact that we are able to remote in to televisions, boxes and more yet I am without internet and a paying client?' IT JUST MAKES NO SENSE! If you want your money stolen from you use DirectPlusNow. Worst service ever. I will be taking my businesses elsewhere as this is absolutely unacceptable!

I can't express enough the bad quality services of this company. Every week we are out of internet…read moreservices. My building switched to this company and they don't offer phone services therefore my fax number is not working, and they literally don't care. They charge you $5 as soon as you pass one day bill pay date. DO NOT RECOMMEND THIS COMPANY.

ATT Fiber + Directv worst service ever! 4 weeks ago a sales rep from ATT showed up on my door…read moreoffering me to switch from Xfinity. I did and it was the worst decision ever. Poor service, and absolutely no support from ATT. Canceled the service after 4 days and now I have to eat a $500 early cancellation fee. Beware of ATT sales reps offering you great deals and if you're happy with Xfinity just stick with them.

From the owner: AT&T Internet and Cable Provider read more

I called this company based on the positive reviews in Yelp. They came to my house in Coral…read moreGables, and once they evaluated the area with the abundant amount of trees, they were very honest to say that I was not going to be 100% satisfied with the TV reception because of the trees. They preferred not to do the job just to charge me, but to be honest and advised me not to do it. Not many companies are so honest and leave the job site without charging a penny. Very professional!

Carlos is an expert. Passionate about his work, trustworthy…read moreand will not cut corners. Easy communication from the first phone call. Would recommend him without reservations.

We just got Hotwire in our senior community. I called the customer service number with a question…read more Vanessa Calimano knew exactly what the problem was. She walked me through a step by step procedure to fix the problem. She was patient and very kind. Thank you, Vanessa.

Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

I don't usually leave reviews, but this experience with Xfinity/Comcast has been beyond…read moreunacceptable. Out of nowhere, some random technician showed up at our property without any notice or appointment to do "some work." Not only did they leave a complete mess behind, but they also left a bunch of cables lying around -- a serious tripping and electrical hazard. To make it even worse, they left our patio gate wide open, and my dog escaped because of their negligence. Totally irresponsible and unprofessional. After this chaos, our internet -- which had been working perfectly fine -- suddenly stopped working. So not only did we not ask for any service, but their unannounced "work" actually created a new problem we didn't have to begin with. Naturally, we called the company expecting them to fix their own mistake. What a nightmare that turned out to be. Hours on the phone -- getting transferred from one department to another, over and over -- with nothing but meaningless apologies and zero actual help. After nearly five hours of being bounced around, they finally scheduled another technician to come and finish the half-done job... only for us to get a call later saying it needed to be rescheduled because the technician was late. Seriously? They cause the problem, leave a hazard, lose our connection, waste an entire day of our time, and then delay the "fix" again? What a disgrace of a company. If this is what they call customer service, it's beyond broken. Absolutely unacceptable, unprofessional, and completely disrespectful to their customers. If I could give them zero stars, I would. Comcast/Xfinity -- you should be ashamed of how you treat paying customers.

The worst company for home internet and especially mobile. They are selling you services in a cheap…read moreprice and you receive a different bill as the agents only try to make the sale so they can make a commission. No cotrol whatsoever and not responsive. Not even their supervisors who have continuously made mistakes and promises that have not been applied. I recommend to contact the FCC ( Federal Communications Commission) and they can sort the issues for you.