The actual internet service i receive from optimum has been decent. a few service interruptions and outages a year. compared to other locations i read about i feel lucky in this regard. what i actually want to focus on is their incompetence. when you call them you are first patched through to a international call center. these people are so scripted it's painful. not to mention in the midst of your aggravation, they're trying to sell you products. they cannot help you. they often hang up/disconnect. it's hard not to be rude due to the frustration they cause. they basically field your complaint and patch you to the department you need, in my case was service and retention. the incompetence of the employees at optimum is astounding. i recently moved and called optimum two weeks before my move to set a termination date for my service. my billing cycle was the 15th to the 15th of the month. i called and we set a termination date for 1/15/23. they explained I would be charged for the other half of the month I wasn't using in January. I said that was fine charge my account because I need Internet until 1/1/23. The representative even took my new address to send the bill. If there was any issues. we reviewed what I asked for 3+ times. Lo and behold on December 15 at 11:45 PM, my service was disconnected. I called back December 16 at 8 AM. I got the call center and they patched me to service. After about an hour on the phone they had to manually go into my account and turn it back on. They charged me a discounted rate for my final month. I will admit, this representative was very helpful and competent. now, when I turned in my equipment, I explained my new location already had Internet on my landlord's account, I would need a second hook up for my Internet in my apartment on that account since it was being included in my rent. The representative in the store set a date four days in advance. The man came for, what i thought was, my installation, but he said it was put in the system as a modem exchange, and he could not install/hookup a second line. this was New Year's Eve, which landed on a weekend. when I called the call center, they kept me on the line for hours, putting me on hold and disconnecting the line until I finally gave up. I called the following day and set an appointment for the following Wednesday. This representative I spoke to was helpful and very apologetic. Needless to say, this experience was annoying and highlighted optimum's incompetence. they came on that Wednesday and finally hooked up my Internet. Get it together optimum . read more

I won't recommend optimum because they have terrible service plus they are thieves they hike your bill every month. I am glad I spoke to another optimum customer that feels the same way. We are going to spread the word so a lot of customers leave optimum. read more

This is the worst company I've dealt with in over twenty years. The executives hide from all the problems and direct all calls to India and the people in India claim they don't know any phone numbers for the executive offices. They got a new CEO about four years ago and the stock has dropped approximately ninety five percent since he took over. Just look at their trading symbol (OPTU) on the NYSE. I even went to LinkedIn to try and contact him and didn't receive a response. He posts ridiculous motivational messages and the optimum staff respond to him by kissing his ass and telling him how wonderful is. It's really sickening. The company has absolutely no leadership and the cowardly executives who hide from all the problems need to be fired. read more

OPTIMUM is the worst company for customer service that I have ever experienced in my entire life. I returned 1 out of 4 cable boxes to the E Hanover location which went well. Then they said I have to call in order to stop the billing at 1 800-462-7811. I called and had a rep that couldn't speak English, so minimal, couldn't understand her. She had to check and get off/on the phone 7-8 times and still removed the wrong box after I repeated clearly numbers and details several times. The E Hanover store said to give them the ID number for the box (only 1 out of 4 returned). I called back to confirm on the service line in order to stop the billing if it was done right and of course, wrong box removed from our account by the Service 800 number. Optimum ZERO customer service is a constant nightmare including our phone call about rebooting our box the day before. Corporate does not know how to run a business, every phone call to optimum is stressful and is hours with them on the phone. Who is in charge of OPTIMUM, every department is the most terrible frustrating, horrible stressful experience. Can't trust anyone to get anything fixed, lack of training or knowledge. The E Hanover store and the second service rep on phone who fixed the error were very helpful only after everyone else below zero customer service. This is the usual type of experience whenever I have called. Whoever is in charge needs to find a new job, really beyond awful, horrible company!! And Rip off read more

penetrating Optimums auto customer service is beyond awful. it hangs up without connecting to a representative repeatedly. Reaching their retention department takes endless patience. it is one of the most frustrating customer services a company can create- which I assume is deliberate. read more

THE WORST and BIGGEST RIP OFF I HAVE EVER HAD , everyone has complaints against them in Rockland my bill goes up $50 every month. They can't explain why they can't refund you. You can't get in touch with anybody on the phone. They won't let you get out of the contract. They are the worst cable company I've ever dealt with. They are a rip off. My Cable was out due wiring on the poles outside and I didn't have it for five days. They were supposed to credit me instead they build me more I run a business from my home and have children, you would think that they would've come sooner as well. If you read the fine print in their contracts, they tell you how they're going to rob you. read more

My wife and I have been fighting with Optimum from Jan 8 2026 til Jan 16 2026. We had no phone,internet, cable. We have been around the world speaking to every country except America. On the 14th someone came out and put new splinters in.An hour after he left. Everything went out again. A guy came out today on the 16th and ran a new wire from the pole to the house and he said that the tap on the pole was bad. He called it in and they made another repair ticket. This was at 9:20am. He said a crew would be out in 24hrs. At3:00 pm my wife called to see what the status was. They said it was fixed remotely. We spent another 2 hrs trying to get someone not to sell us packages. Finally we got a gentleman in Texas at advanced service. He was very helpful and got us running. He was great!! The rest of the company not so much!! One hand doesn't know what the other hand is doing. read more

This review should be zero stars. Any company who runs a company as optimum does would be out of business. I have spent hours upon hours on the phone about my TV service and all I get is people from other countries who I have to ask to repeat themselves again and again and who puts you on hold again and again. I am now looking into a streaming service or wifi box to eliminate them since they are so very terrible. The FCC is supposed to regulate them but for some unknown reason they don't. Just read the reviews and you can see how bad they are. read more

Optimum is a customer service NIGHTMARE. I had an appointment scheduled on 6/20 with specific instructions to have an in-house tech come in and install feed-in Ethernet plugs on my wiring. I was told when scheduling the appointment that they would do that only for tech to show up and say that he cannot. When I called support and asked for supervisor to call me, there was no response from either. The whole thing leaves lot of questions, including whether I continue with Optimum altogether or not. I have never had this kind of experience with any internet provider at all. Total NIGHTMARE and I cannot recommend it to anyone else EVER. This latest issue is on top of my earlier issues with Optimum as a new customer, which included: 1. When I scheduled for internet installation, they cancelled the appointment on their own. I specifically scheduled for Saturday so I don't have to deal with it during the week. But they decided to cancel that. After pushing back hard, they gave me a slot for Sunday. 2. ⁠When the guy came for installation, he was trying to cut corners on the work. He also looked stressed on the job and almost fell down the ladder. It worried me. I asked him to take a break and calm down. After he was done, he didn't really care to check if the internet was working properly. 3. ⁠when I called optimum to come back as internet was spotty in my home, they sent someone only for that person to show without proper equipment to fix the problem. I was then charged $80 as "missed service appointment" for optimum's issue. 4. ⁠I rescheduled the appointment. The guy came and said he can't really fix the problem when the earlier person said he can but he didn't have the equipment. I went back and forth with them. They then set up something which helped a little but the soon the internet was spotty again. I called to have them come back. 5. ⁠I was told someone would come in an hour. I waited 6 hours for someone to show. When I called optimum to check in, the system kept on pushing back appointment time on its own. 6. ⁠finally, the tech called and asked if he really needed to come to check. Why would I ask them to come in the first place?? Of course they needed to check it. He said he was an hour away so just didn't want to come. I said do what you have to do because no one wanted to help. 7. ⁠finally they came back after waiting 6 hours! read more

1/5 Stars - If I Could Give 0, I Would. Absolutely the worst customer service I have ever experienced in my life. I returned my equipment and called customer service to cancel my service, and I expected a simple process--maybe a quick confirmation call, a thank you, and a farewell. What I got instead was a nightmare of a conversation filled with condescension, rudeness, and a desperate attempt to keep me locked into their garbage service. From the moment I called, they did everything in their power to make my cancellation as difficult and painful as possible. They wouldn't take "I would like to cancel my service" as an answer and kept talking in circles, trying to guilt me into staying. I had to repeat myself multiple times, yet they continued asking unnecessary questions about my new provider (Verizon). That is none of their business. If I'm switching providers, I clearly have my reasons, and I do not need to be interrogated about how much I'm paying elsewhere. It was like dealing with a pushy, desperate salesperson who just doesn't know when to stop. The representative was outright rude, dismissive, and patronizing. When I finally got tired of them repeating the same nonsense and asked how much longer this was going to take, their response? "Patience is a virtue." Are you kidding me? Patience is a virtue?! I was the customer calling to cancel, and they had the audacity to act like I was the one being difficult. Not to mention, they followed that up with, "Well, you called us." No duh. Who else would I call? A psychic? My local barista? Of course, I called you--I had to cancel my service. The call dragged on way longer than necessary. They wasted my time, refused to respect my decision, and made the process way more frustrating than it had to be. I have dealt with plenty of bad customer service before, but this was on a whole new level. The sheer level of unprofessionalism, arrogance, and disrespect was shocking. To anyone considering Optimum--RUN. DO NOT sign up for their service unless you enjoy being treated like garbage. I wouldn't wish this experience on my worst enemy. Avoid Optimum at all costs. read more

update. june 2025. they are threatening to ruin my credit for not paying for service not received. elder abuse. use threats and intimidation. after trying to resolve: 15 yr customer, i returned equipment and requested cancellation, they demand i pay for 22 days of service not received. worst customer service. after 3 attempts to resolve , their final position: intimidation and threats to ruin my credit. elder abuse, as a retiree this behavior is abusive. read more

A nightmare to deal with. Entice you with a low rate, but after the first year when they say the "promotional rate" is over and raise you by a considerable amount (Recent: $50 to $70) and that's just for internet service, they won't move an inch unless you start a cancellation, and then they will work with you. This goes on year after year. It the assumption that you will just go along with the price, but those who go into bargaining with get--what?--the price you should have had all those other months. Speed vary: a 500 plan will get you speeds from 99 to 250 or 300. Here's the question: Do you really need these speeds? Just for movie streaming and internet, you don't. It's all a sales pitch. Optimum does not care about their customers. Some years ago they wouldn't budge on a price and wanted a $25 increase for the same low speed plan I was on. I went to Verizon. Optimum sent a rep to my door! They actually came to my apartment to offer me some big deal. It's pathetic. read more

Worst provider ever! Took me 30 phone calls to get my service cancelled and it's amazing they want to give you special rates for a year if you stick with them. The customer service is absolutely awful. I am going straight to their HQ in Long Island City just to let them know. Verizon was easy to speak and work with. Run from them as fast as you can. read more

I have been actively trying to cancel optimum mobile for 3 months. Tge first month they sent me to a department where they bribed me to stay making ridiculous offers. They made excuses as why they couldn't cancel service and billed me another month. I called in again and said I now have to pay that month I was trying to cancel because service wasnt canceled when I tried to cancel. I told them I refuse to pay a month of service I didnt want. I got billed again. I called in and they told me they will continue to bill me every month until the balance of the 2 months are paid as well as every month I dont pay. How am I supposed to cancel service without getting robbed more money. On top of tgis I have been paying for 5 gigabit home internet service and when I went to switch service providers I found out that the place I live dosent offer 5 gig service and optimum only offers 2 gig service in the area. So I have been paying for a non existing service for speed they haven't been providing which I believe is fraud. read more

Optimum has treated me horribly I called and cancelled in December and made arrangements to pay my bill off and the agent told me my account was cancelled once I paid the day I called I owed a 53.74 balance then come February when I paid my remaining balance off of $54.74their gonna sit there and charge me for a January bill when the service has been unused since October 31st last date I had service. I moved November 2st and the town does not use optimum so how is optimum going to still charge me for months I was not using service when I cancelled in December and hadn't used their service after October 31st. I would not recommend internet or tv through them they don't care for their customers all they want is money!! read more

Internet service was good, but prices have near doubled in just a couple of years. Customer service is non-extant. In 2024, you should be able to cancel online vs getting transferred to three different people, who aren't much of help. read more

The customer service is bad they keep transferred to different person , but the bill every month the price goes higher and they put so much excuses to raised your bill. NOT WORTH IT. read more

I have been a customer with Optimum for many years, and today, after asking to speak to the rep about fiber optic cable, I was switched to the customer service rep, who had an attitude. He was chewing something while talking to me and then hung up the line. read more

DOG SHIT INTERNET. AVOID AT ALL COSTS. My internet has been disconnecting constantly in the past year, and they say that they will charge me if they send a technician in our way. read more

We moved 6 months ago. We read all of the great things about Optimum that they put out, We were supposed to get 1 G of data. The first group that came out installed the wire from the pole to the house and left it on the ground. The second technician tied it to a tree. We are lucky if we have 11.7 Mbps (the actual speed at the time of this writing) Optimum has promised to send a technician 3 times but they have not shown up in the past two weeks. I do not know if this is going to get resolved, but here are the steps that I will be taking: 1. For an internet company to operate in your town (at least in PA and NJ) your municipal government has to grant them a franchise. Show up at municipal government meetings to complain and request that their franchise be revoked for poor service. (This seems to be a pretty universal problem). 2. File a complaint with the FCC at https://consumercomplaints.fcc.gov/hc/en-us 3. File a complaint with the BBB at https://www.bbb.org/us/ny/long-island-city/profile/cable-tv/altice-usa-0121-7957 Oh, when they tell you they are sorry and to contact them at BrandReviews[at]alticeusa[dot]com don't bother that's useless. PS They ran a fiber cable right past my house read more

Worst company ever. WiFi has been going in and out and disconnecting for so long and then I see my bill went up. Tried to cancel and took 3 different people and hours on the phone to even do that read more

This company service sucks, their customer service is horrible, you go through hell to be able to hold on someone to talk to, and if you can get one, nothing worth than their customer service. I had canceled my phone and TV service many times with them, and it seemed to be Still being charged because they didn't cancel it when I requested it. They schedule you for a service at certain time, and here they reschedule it without asking or letting you know, and try to convince you that you are scheduled for different time and make you sound like a fool who doesn't know what he's talking about. Worst company ever, and they take advantage of them being the only company serving your area. I don't suggest them to my enemy, and can't wait to have other servicing company around. read more

Crappy service and you get almost nothing for cable vision over priced service!!! I hate going to the main office. They make you feel like they are doing you a favor by helping you. read more

Optimum just advised me that it is corporate policy to determine if what I send is SPAM, and for them to bounce back the message and not send it. My first thought is who gave Optimum the right to act as a filter, to act as a censor? ... You might wonder what were they censoring? Just a simple short article from World Net Daily (wnd.com) about Bidenbucks paying Dems to vote. So obviously Optimum has become a shill for Biden-Harris! ... Wrong, wrong, wrong! .... Needless to say I will be "voting" with my transfer from Optimum to one of their numerous competitors, and there are many! read more

For anyone thinking about canceling optimum beware!!!!!! These mutts ( no offense to dogs) will charge you for a full month if you dare cancel a second after your billing cycle date. With their cost spiraling faster than Elons rockets I decided $379 was enough. Especially since I often had to walk around certain areas of my house just to get a WiFi signal. My billing cycle ends on the 7th of the month. I called and had the nerve to cancel on the 13th and returned all of their equipment on the 16 th. I was fully prepared to pay a pro rated price of roughly $94 My calculations (number of days divided into monthly chargé, times daily charge) low and behold in microscopic type on page three of my bill the serpent lay. Speaking to customer service and all the way to corporate to no avail ,the charge was set in stone not to be overturned by man. Had they explained this before I cancelled I would have waited. So for all of you that may consider don't let them suck you in like they did me. read more

I cancelled my service with Optimum. They owed me a credit. Instead of putting the money back into my bank account, they send me a debit card with my refund amount. I tried using it at two different stores. It was rejected both times. I called Optimum who then directed me to the company that issued the debit card. The card company told me if the bill is greater than the amount on the card it will be rejected instead of leaving the remaining balance to be paid with another source. So how many of you know exactly how much a bill would be when making a purchase? Do you think you would be able to get a purchase to the penny in order to use your own money? How stupid is that. Optimum had taken money directly from my bank account for years. All they had to do was send the refund back to my account. Instead I need to figure out how to make purchases that will add up to the money I was owed. The card is only good for a year. I wonder if Optimum will take back my money that is left on the card after the year is up. read more

tried to install fiber. technicians came out on wrong day and installed coax instead. try to call customer service and you have to deal with a recorded voice for an hour until you get an actual person. read more

I'm giving 2 stars because all of the techs that I have spoken to couldn't have been more helpful. We were having issues with the picture pretty much unwatchable and then the DVR not playing recorded episodes. Tech came said I needed 3 new DVR boxes and a new modem. Installed and everything worked for about an hour. On the phone for last 3 days trying to make it work. Bottom line is I've been without any TV since Wednesday and Someone will come on Friday afternoon to replace boxes with what I had before. I won't criticize the People I spoke with but after being a customer for 46 years, I'm really ready to cut the cord. I'm 85 years old and don't need this frustration. read more

Cablevision's customer service sucks ! Going on two weeks without services - ( phone / cable / internet ), I went to change out to switch out the modem myself and it's still doesn't work - at one time they were doing well, but it seems that they are just " backsliding " into what they were in the 80's and 90's ..... a horrible local company. I was in line for two and half hours.......... read more

Cablevision / Optimum - The line outside of Cablevision...... - Television Service Providers Near Me

Optimum has internal fraud going on. My account was hacked and even after I closed my account they still are making numerous attempts to take money out of my account. Please find another provider....you information will be hacked!!!!! Be careful. Call center in trash...terrible customer service. After reporting the issue they claim to open up a case but instead of solving the issue...they put me in collections only after 2 months. The worst read more

So I am onboard for a revolution against Optimum. My bill went up 20 bucks. Contacted them to lower it, which we did, from 150 to 75. They told me to give them a few minutes to update the bill. In the meantime I made a payment of 50 bucks and once the bill was adjusted would pay the rest today. They asked if I wanted to make a complaint and I said yes ( meanwhile the cust service rep was very nice, and I was not combative in anyway). The F@#$%÷# interrupted my internet right in the middle of myv son's math quiz in demand for 79.26 which since my internet was held hostage, I had no choice but to pay an additional 30 bucks to restore which might take 24 hours....unf@#$&$# believable!! Terrible company! read more

Horrible! Cable/internet/phone went out on Wednesday. I called them first thing Thursday morning. They said they believe the storm damaged something and tech would be here Friday between 2-5pm. Well, 2-5pm came and went. I called them again. They said as a courtesy please wait two more hours. I said ok. 45 minutes later I get a text that they're rescheduling to the following week. I called them and said that's not acceptable. I work from home. They said they'd put a ticket in to get the guy in trouble. Dude! I'm not looking to get anyone in trouble I just want my internet so I can WORK !! Funny part is I got a text saying if I wasn't home when they showed up they would charge me $80'. Since they never showed up do I get $80??? Clowns. read more

My experience with this company is terrible they tend to do a lot of lying &, false promises just to get customers please do not believe a word any of their staff members say it only gonna cost you more money &, headache...save your money &, energy they gonna sell you sweet dreams but it never the case at all read more

Optimum customer service is AWFUL. The office locations are no better and ask for an insurmountable amount of proof of residence and identity. Then they STILL tell you they need more proof. Then, you finally end up going with another service provider, and they have technicians come out and harass you for not obtaining their service. After they've Essentially denied you a NECESSARY service. Meanwhile, Verizon asked me to verify my information without personal identifying information and came to install in 24 hours. If this is the way Optimum treats a potential customer, imagine once you actually have service with them. (I used to. It was terrible... I was left without internet and was charged for it for 2 months, in the height of covid, when I had to work from home.) I HIGHLY suggest you look for another option for internet. Side note: I tried calling to give this information as feedback and they were just as horrible. I can't imagine going back to them. read more

Optimum / Altice are an outdated ISP from the past century who are unble to provide a decent cable or internet service. For example, despite paying $177 a month for their news channel service and intetner, sometimes I only get 1MB down / 0.0MB up. Today they told me they only provide download services. When I first moved to this building (in NJ' gold coast beside Manhattan, NJ's most dense residential area)) we had 750 MB up. They are just a complete and utter joke. FIOS provide a 1GB service for just $65 per month for example - much better! read more

view is for Optimum and not for Jessica the rep who took my call. The customer service rep Jessica was bored and uninterested , seemingly with the job. I believe anyone would be if Optimum are doing so bad in providing promised services as per my plan, and I pay them everymonth ontime. I have only internet service and lately I have poor internet connection, they had an outage since 2/3/2021, but i was not aware, and today is 2/8/2021, they are still working on it. Imagine, in USA, in 2021 this is the response, I would not blame Jessica, this review is for Optimum and not for Jessica. I should get 200 MBPS Download and 35MBPS Uploade Below is the report. Speed Provider Size ConnectID Test 2/8/21 3:50:47 pm 87.73 Mbps 10.97 MB/s Optimum 33.62 Mbps 4.2 MB/s Optimum What is the option, Verizon is another provider and they charge an arm and a leg, and very arrogant , downright insulting customer care reps. Frustrated. Where can I report, Optimum not holding the agreement to provide 200 MBPS Down load and 35 MBPS Upload speeds. read more

Cablevision / Optimum - This is the speed test result for my review. - Television Service Providers Near Me

This is an example of when 0 stars should be available. I'm not going to rant about my situation but not only is the customer service horrible, disingenuous and incompetent, there's literally no recourse for you at all when they lie (or tell you erroneous information) In this day and age where the cable provider isn't the monopoly it once was, the customer finally has a choice. And heed my words. Do not choose optimum. Fios, cut your cord...anything else. read more

Worst internet provider I have EVER dealt with! They quoted me a monthly rate then told me afterwards it might be more, and I should just have the internet installed then find out later what they charge me each month. Also refused to honor a promo code that they sent me. Don't waste your time with them. read more

Terrible terrible service I don't recommend them at all The worst customer service ever read more

Worst company ever, I'm considering using a hotspot from Verizon and using that as my internet. My cellphones internet is faster than my wired internet connection. Optimum is a joke, the service is expensive but yet garbage. I'm suppose to get 200mbps and my internet tops out at 50mbps. Even their app sucks, I can't even open it to give them my free monthly donation. read more

Cablevision / Optimum - Literally the app opens up and closes on its own. - Television Service Providers Near Me