This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Mgr. Siegfred & Frontline Christopher "pictured" are the coolest Spectrum Ambassadors, ... PERIOD…read more Enthusiasm, kindness, laughter and assistance are the norm when i visit monthly. THNX 2.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 450 W 33rd St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local New York Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

The actual internet service i receive from optimum has been decent. a few service interruptions and…read moreoutages a year. compared to other locations i read about i feel lucky in this regard. what i actually want to focus on is their incompetence. when you call them you are first patched through to a international call center. these people are so scripted it's painful. not to mention in the midst of your aggravation, they're trying to sell you products. they cannot help you. they often hang up/disconnect. it's hard not to be rude due to the frustration they cause. they basically field your complaint and patch you to the department you need, in my case was service and retention. the incompetence of the employees at optimum is astounding. i recently moved and called optimum two weeks before my move to set a termination date for my service. my billing cycle was the 15th to the 15th of the month. i called and we set a termination date for 1/15/23. they explained I would be charged for the other half of the month I wasn't using in January. I said that was fine charge my account because I need Internet until 1/1/23. The representative even took my new address to send the bill. If there was any issues. we reviewed what I asked for 3+ times. Lo and behold on December 15 at 11:45 PM, my service was disconnected. I called back December 16 at 8 AM. I got the call center and they patched me to service. After about an hour on the phone they had to manually go into my account and turn it back on. They charged me a discounted rate for my final month. I will admit, this representative was very helpful and competent. now, when I turned in my equipment, I explained my new location already had Internet on my landlord's account, I would need a second hook up for my Internet in my apartment on that account since it was being included in my rent. The representative in the store set a date four days in advance. The man came for, what i thought was, my installation, but he said it was put in the system as a modem exchange, and he could not install/hookup a second line. this was New Year's Eve, which landed on a weekend. when I called the call center, they kept me on the line for hours, putting me on hold and disconnecting the line until I finally gave up. I called the following day and set an appointment for the following Wednesday. This representative I spoke to was helpful and very apologetic. Needless to say, this experience was annoying and highlighted optimum's incompetence. they came on that Wednesday and finally hooked up my Internet. Get it together optimum .

I won't recommend optimum because they have terrible service plus they are thieves they hike your…read morebill every month. I am glad I spoke to another optimum customer that feels the same way. We are going to spread the word so a lot of customers leave optimum.

As long as I can remember there has been Public Television. Whatever State in the U.S. I lived in I…read morealways found excellent educational programs on my TV. These programs educated me as well as my class in the days I taught Head Start. Educational Supplies were not always available but children watched TV at home. I tried to steer families in the direction of beneficial programs. Now flash forward. I'm living on retirement funds that are not allowing me the luxury of hundreds of cable channels. I signed up for our NYC public television emails. WNET Channel 13. There's such a variety of excellent shows on. I've done some screenshots from my emails of the current shows on in October. I can't say enough about this Network and the benefits of public broadcasting. I wish I could afford to donate. I also wish I wouldn't fall asleep during the shows. Oh well! I highly recommend you tune in. Look up the network in your area. Let's all support public television and put the cable and Internet TV out of business. Or at least give them serious competition and drive their prices down. The haves can pay and the have nots remain in the dark.......

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to…read morethe Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum.

The app is so user unfriendly! They don't show air dates on any of the TV information. It makes it…read morereally hard to keep track of episodes when there isn't a date. It's the only streaming app that I've used that doesn't give you that information.

This is my 4th day trying to get Peacock Premium Plus and no has been able to help me. Plus they…read moresay they will call back and. They don't. Peacock is a scam!!

Ray is 100% a professional - I dropped my phone off this morning, checked in on it this afternoon…read moreand Ray showed me the progress, but he needs to keep my phone overnight to fix a part that requires a piece in his other store. He gave me a loaner in the meantime and my experience today has been delightful. I will update my review when I pick up my phone tomorrow to reflect the condition of my device. Ray, thank you for the service today! Updating reflecting on my phone -100% working condition when I handed it in it looked like it'd never work again. Thank you Ray!!!

Amazing service. Owner is very accommodating and knows his stuff. Good and patient tech support.read more