Got 5G service in January 25. Worked great until March when it started to slow down. Last Monday…read morewhen it was about 25 MPS I called for help. I'm now on my FOURTH visit scheduled for tomorrow. I've had lies, no shows, mistakes and downright fraudulent misrepresentations. They've got me tied up until I pay off the phones. Unless they'll unwind the deal my only choice is to sue them. JACK WEIGLEIN, Esq.

It was the quickest and easiest experience. Lou is a pro and was so helpful in getting me the right…read moreplan for my phone upgrade, answered all my questions kindly, and really made it a great experience overall. Thank you Lou!

I have been a customer since 2005. This company is very reliable, appointments for installations…read moreare fast you dont have to wait weeks for technician to come. If you lose internet you call and they let you know how to fix it or if it is an area problem. never take longer than 2 hours. Right now my download speed is 18.2 mbps. Prices: I mean who can complain of triple play 100 dollars a month for 3 services? however I do not watch TV at all anymore so I only use internet. first 6 months is 30 dollars then $50 this is what I want and it works for me. Every now and then the launch an offer giving away gift cards or a fire kindle last time. all u have to 2 is upgrade 1 or 2 months get gift and downgrade :) They have no contracts unless you want too. I can not give 5 because I dont have all the 3 services idk anything about TV, but $ because with just internet they really win. This is a small locale to pay, return equipment and such. lines never long, is go pay leave. This is if u do not want to pay online or over the phone which is what I do.

I have been a customer since 1991 and am quitting. Everytime I try to rent a movie I have to spend…read more20 minutes on the phone fixing something. The cost is too high, though the people that work there are very nice I feel like I know them all personally and would rather not. Fire stick and Verizon internet here I come.

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I have Comcast and what else can you say about them? They have Now XFINITY which has the top shows…read morefrom all the major networks On Demand. It's fun to catch up and keep up with the latest episodes, only with XFINITY from Comcast. I sound like a friggin commercial here. But they do have a deal here tv and internet for like $69.99. I mean if you want cable and Comcast is your only cable provider, you kind of have no choice but to choose them. I have no complaints. For the most part they do have lightning fast internet. Rarely have problems with them. My dvr did break one time, and they showed up the next day. The guy was super nice, he even put booties on his muddy boots so he wouldnt mess up my white carpet haha. Thanks dude!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Ayer me acerque a la tienda Xfinity de West Orange para que me pongan el servicio a mi nuevo…read morecelular Galaxy S26 Ultra. Luego de esperar 40 minutos, me repusieron el servicio. Lo probe y si funcionaba la linea. Luego de media hora, al estar lejos de la tienda, NO TENIA NINGUN SERVICIO. Comprobe que NO TENIA LA TARJETA SIM. Ellos no la pusieron y por decuido no la repusieron. Estoy totalmente incomunicada, sin poder hacer llamadas de celular, sin internet, sin nada. No entiendo como han tenido ese descuido, de quedarse con la tarjeta de mi celular nuevo. Recien lo habia comprado y estoy decepcionada con ese servicio. Espero me den una solucion inmediata y repongan el dano causado. Solo pueden comunicarse por mi correo electronico. Una mez me den solucion, retiro este mensaje.

First off, let me say that the only reason I use our service is because it is the only service…read moreavailable where I am at. That being said... Xfinity makes sure that it is impossible to speak to a person about your Internet service or to use their "automated" customer service app to report an outage. It's like trying to talk to Baghdad Bob if you remember that joker from the Iraqi war. The world can be burning down behind him and he tells you everything is fine. Xfinity is the equivalent of Baghdad Bob when it comes to Internet providers. If you don't use or rent their equipment, they blame problems on your equipment. It's never their fault. Every Technician that has come out to my place has been excellent. Good people. But corporate sucks like the gravity of a super massive black hole; light doesn't even escape that suck. I have a background in electronic warfare from the United States Air Force and I hold numerous information security certifications to include forensics, CISSP, and a number of others. I understand how electromagnetic energy travels down a coaxial cable. I understand bandwidth, I understand the protocols. I understand the technology. The problem is... You can't talk to anyone intelligent unless it's a technician, and their technicians are so isolated from the corporate machine that there's nothing they can really do about it for you. My Internet connection has been bouncing around, going up and down like a rubber Super ball in a paint can while the can is in a paint shaker for the last 24 hours, and there is nothing I can seemingly do about it because their automated system is certain that there is nothing wrong with my service. I rate them zero stars. Since I can't do that, I have to give them at least one star to post this. If you are an Xfinity corporate goon... Your day will come when you don't own the monopoly on Internet service in Middlesex County New Jersey. You should rue that day... because no one wants your crap service.