Horrible experience! Don't recommend renting from here. They a ripoff and to top it off the first…read morecar they provided was jerking while driving and had roaches I went back to return and get another car and that one was even worse the car was infested with ROACHES! Crawling everywhere I had one crawl up my leg! DISGUSTING! When I called to let them know they acted like nothing as if that's normal! My partner and I had to bomb the car and get roach spray just to deal with the issue what was supposed to be an amazing vacation was a total hassle! Honestly if I were you guys do not and I repeat do not rent from them!

Horrible experience! We got TWO CARS THAT WERE BOTH ROACH INFESTED. They acted like it was no big…read moredeal. They scam you by adding their own additional fees after we already paid.

Wendell & Joseph are absolute LIFESAVERS! After another rental company screwed us over and left us…read morewithout a car, we walked into Charlie's at 3:00am without any notice or reservation. They went above and beyond to help us. They washed and got a car ready to go for us in the middle of the night. We were out of there within 20 minutes. We will definitely be using this company in the future. Thank you so much for helping us, Wendell and Joseph! (Also- no hidden fees, can I get a hallelujah?!)

My sister in law booked two cars through a third party site. When you get to the airport make sure…read moreyou call for them to send a shuttle, If not you'll be waiting a long time. The service was amazing ! Everyone was so kind and attentive. The cars were in great condition. And the pickup/drop off process was so simple and smooth. The place is small and you'll be outdoors, it can get hot, so be patient if you have multiple people ahead. Only thing people really need to know is that the 3rd party sites don't disclose that taxes and fees aren't included in the price you pay and the $150 deposit(refunded after) so be prepared to spend and extra 250+, nothing they can do about it.

This Sixt Car rental in Aguadilla is a DISAPPOINTMENT actually a DISGRACE . If only I can give them…read morea zero star because that's what this company deserves. Their cars are always dirty with stain, roaches cracked mirrors inside their cars, cracked windshields etc and when you call them about it they ignore calls, they don't return V/M and better yet they BLOCK your account from making more reservations as they did to me, Due to my comments/complaints. The workers are Disrespectful, they don't know how to talk to customers but I guess it's learned from their higher ups. The Supervisor (Danniel) calls it disrespectful when Customers call frustrated to complaint about their dirty cars, and BLOCK your account. The GM (Christopher) stands by this behavior and doesn't rectify the issues or nonetheless cares about the customers comments/complaints, he responds with someone will get back to you. As far as the price you get what you pay for with SIXT in PR along with the high hidden fees they don't tell you about until you return your car and LET ME TELL YOU they are OUTRAGEOUS. SO SHAME on you SIXT for running your business WITH dirty cars, the no answering of phone calls, Supervisor and Managers blocking accounts so you can't rent from them and disclose YOUR companies lack of CUSTOMER SERVICE & CLEANLINESS along with HIDDEN FEES. People!!!!! STAY AWAY from this car rental place at all cost!!!! Shame on you SIXT in PR. (They run both SIXT IN SAN JUAN & AGUADILLA) & San Juan is just as worse with their Hidden Fees and VERY LONG WAITS!!! Don't let this company take half of your day waiting for their services to enjoy your stay in PR.. NOT WORTH THE PRICES.

Waited 2 hours just to get to the counter and there were only 5 people in front of us. Then we had…read moreto wait longer as the car was not yet cleaned. Horrible, horrible service, will never rent from this company again. If I could give this location zero stars I would.

ZERO STARS! I have rented from them numerous times so I learnt the hard way. (Yes, I know it sounds…read morestupid but I was stuck/tired/in a rush). If you pay in advance, you're screwed and be prepared to pay hundreds more at the counter in "taxes" or "fees" in addition to what you already paid for! No chance to get refunded if you cancel and go somewhere else! If you choose pay later, what you booked for is NOT your final price! You'll pay hundreds more at counter, and most likely they don't even bother telling you! You find out later they added bogus taxes and fees when you see your credit card statement. They run a scam, in a nutshell. Operate under 5+ names Allied, Nextcar, Rentawreck, Priceless and Routes- all the same company and if you use a search engine they are the cheapest always. Stay away from hidden companies- like "provider's pick"- it's still them! Not sure how any of this is even legal! Staff is pretty horrible and place very dodgy, to the point one feels unsafe. Lastly, if you rented from them, bring the car back spotless or they will charge you a ton for cleaning if you have even an insignificant amount of sand in the car. Pay a bit more and go to major rental car companies- they don't do this, however you will see a few taxes usually $3-8 dollars for local weird taxes on top of estimate.

If I could give them zero stars, I would. My friend and I took a short trip to see my mom. We got…read morethe rental and the trunk wouldn't open, the bumper was falling off and the glass was so dirty we couldn't see a thing. We had to stop at a gas station to try and clean it to no avail. The trip was dangerous from Aguadilla to Cabo Rojo. Upon our arrival, we notice a roach and we tried to get it but it escaped. When we get to the house and my friend checks her suitcase which she had previously opened to take out a towel to clean the windshield, a whole bunch of roaches started to run around. It was disgusting!!!!! We call the car rental right away and they tell us they can offer a different car but we didn't want to have another car with the same issue so 12 hours later we went to return the car and ask for a refund. We were told that they can't give refunds at that office, to call the headquarters in San Juan. The girl said that unfortunately they have that problem with cars all the time coming from San Juan filled with roaches and everyone complains. I called San Juan and they took a message and said they would call me back. No one ever called me back. And I never got a refund either. They refused. I even disputed the charge on my credit card. PLEASE DO NOT RENT FROM THIS CAR RENTAL COMPANY. DO YOURSELF THE FAVOR AND PICK ANOTHER COMPANY THAT IS REPUTABLE. I had to pay $170 for 12 hours of car use. I had to waste precious time on an already short trip because of this situation and they did not care one bit. Unfortunately, we didn't think of taking pictures while we were trying to kill all of the roaches.... But at least you can see that the car was not in good condition which we were told is normal for this type of car.

Bait and switch!…read more They tried to add a "$75 fee" at pick up When my husband showed them the all inclusive quote without the $75 fee they seemed relieved they didn't have to do the rental paperwork etc when he said we would go elsewhere! Go to Enterprise at BQN and save yourself time, money and aggravation! Enterprise is always great!

El vehículo tiene cucarachas las maletas se me llenaron las gomas peladas que cuando lluvia no…read moreparaba le ponen los stickers de la compañía y los locas te abusaban tenía que evitar de no chocar con otras rental car no me pasa eso aqui en la isla me cobraron el double depues que me dijieron que era solo $55 al día pagué $135 por día y estuve con el vehículo 15 días más cobran fee escondidos mala la dueña Ada es un pilla y delinquente. También vehículo nesecita mantenimiento urgente.

When I reserved the car I payed for insurance, when we arrived to pick up the car they needed a…read morepolicy number which we never received, had to purchase more insurance. My husband then gave them his bank card by mistake, it was declined so that's when he realized he gave them the wrong card. He put the whole rental on a credit card which was also the same color as his bank card. The rental was put on his credit card. Today there was a charge from the rental for $250.00 on his bank account. We 100% will be fighting that charge, this is only the money end of this review. The car was a total piece of crap, not what I rented. We had to put air in the one tire every 2 days, the car battery wasn't secured and the cables would work loose, my husband would have to tighten the cables so the car would start. The car was filthy inside and had several cockroaches. It's sad because when we rented from there 2 years ago it was a good place, I believe new owners took it over and now it's a piece of shit. DO NOT AGGRAVATE YOURSELF BY RENTING FROM THEM.

They don't even deserve one star, this is the second time I rent from here. I did not know that…read moreit's more than one company. They have the worst cars, was here in may and rented from, NU , now I tried priceless and the same thing happened had to come back to change the car. And the auto express is a rip off. You pay for it daily even if you do t use it. Highway robbery. Never again.

National car rental in Aquadilla Puerto Rico. They tell you they are at the counter in the airport…read more It's a lie. There is zero service at the counter in Aguadilla. There's a phone number to call where no one answers. Then you find out you have to wait for a random shuttle to their facilities outside of the airport. A lady in a wheelchair got the same treatment. Don't advertise counter when it's not.

It's honestly unbelievable how many vehicles are infested with roaches. It's unacceptable--these…read morecars should be properly detailed and cleaned. For such a major, global franchise, you'd expect them to maintain their vehicles to a higher standard. I'm extremely disappointed with the lack of upkeep from this company.

Really attentive and caring about the experience of renting a car with them. The crew at SJU…read moreairport were the best.

Had a reservation for 3am flight was delayed got in at 4.18 am instead only to find out they had…read moreclosed and left so i had to wait until 9 am until the opened wasn't happy about that but i met Carlos from avis and he said he was gonna help me out as budget wasn't open yet i gotta say Carlos went above and beyond to help me he even gave me a free upgrade very apologetic courteous and professional i highly recommend asking for Carlos whenever you there you wouldn't be disappointed again Carlos thanks for being there only problem the vehicle had roaches that's the only negative thing

Picked up the car at San Juan PR airport on September 16th, the cabin had a terrible smell however…read moregiven the travel fatigue I forgo the issue and left, in the road to my parents heard a noise when I hit any path hole even subtle ones, then had to go to Budget in Aguadilla airport, waited 30 minutes because the car was being washed, when picked up the car it was dirty, now the Engine Service light is on, and calling the location is nearly impossible. This is my first time using Budget at the last, two cars in a row, mediocre service. Both cars were Mitsubishi Outlander.