My family of 7 took a 10 day vacation in Rincon and needed a car rental that would fit all of us…read more On the 3rd day of driving, the driver's side tire went completely flat. We tried calling Borinquen Car Rental during business hours and no one answered. We were unable to get access to the spare tire because the bolt holding in place was completely stripped. With no other option as a tourist to the area, we had to purchase a new tire out of pocket. Upon removing the flat tire, we were shocked to see what condition it was in. The tires were so bad metal fray was showing on the inside of the tire. The tires' tread was so bald metal was coming through. This company clearly hasn't rotated the tires since they purchased the car. It is not the customer's responsibility to rotate the tires and make sure all bolts are properly threaded. During our use of the vehicle we did notice the alignment was off, pulling to the right. Again, it's not the customer's responsibility to check and repair the alignment of the vehicle they're renting to us. We saved the horrific tire and kept it in the small trunk space, to show them first hand. We were scheduled to return the vehicle at 11am on the last day of our rental. They sent a text changing the time of drop off to 3pm. We arrived exactly at 3pm and they were closed, but we could clearly hear people inside the office talking. So we called and they didn't answer again. They sent a text a short time later instructing us to just leave the key in the drop box. They knew we wanted to see them in person to physically show them the flattened tire, instead they avoided us. Later that night they text saying we were responsible for the alignment and the tires. They also complained that we purchased a winter tire instead of a summer or all season tire. Why Puerto Rico sells winter tires is another question, but we purchased the only tire available for the rental. That night they refused to answer our calls or call back and only would text. Finally after hours of texting back and forth the so-called owner called. He repeated the nonsense that customers are responsible for tire rotation and alignments. Makes us wonder if the customers are responsible for the oil change, filter change, tire balancing, and tuneups. After all of this headache the owner had the nerve to say we didn't vacuum beach sand from the rear good enough! We strongly discourage everyone, local and tourist to avoid this place at all costs.

We stayed at Isabella for our trip to PR which I didn't know had no Uber or Taxi services ready but…read morethankfully we managed to get a car rental service quickly at at Borinquen Car Rental. We only rented the car for a day which we used to drive around aguadilla for our adventures. Love how easy, clean, and communicative the company was. They also offer rides back to the resort. Highly recommend this car rental company!

Awesome good people very happy great service fantastic price…read more Will be back and will recommend them

I used Angelos rental cars for 10 years. My experience was…read moregreat, which is why I returned every year Sandra's cars were clean and in perfect repair and her prices competitive So do your business with locals, they appreciate the business Ray X Wakefield, RI

Wendell & Joseph are absolute LIFESAVERS! After another rental company screwed us over and left us…read morewithout a car, we walked into Charlie's at 3:00am without any notice or reservation. They went above and beyond to help us. They washed and got a car ready to go for us in the middle of the night. We were out of there within 20 minutes. We will definitely be using this company in the future. Thank you so much for helping us, Wendell and Joseph! (Also- no hidden fees, can I get a hallelujah?!)

My sister in law booked two cars through a third party site. When you get to the airport make sure…read moreyou call for them to send a shuttle, If not you'll be waiting a long time. The service was amazing ! Everyone was so kind and attentive. The cars were in great condition. And the pickup/drop off process was so simple and smooth. The place is small and you'll be outdoors, it can get hot, so be patient if you have multiple people ahead. Only thing people really need to know is that the 3rd party sites don't disclose that taxes and fees aren't included in the price you pay and the $150 deposit(refunded after) so be prepared to spend and extra 250+, nothing they can do about it.

Bait and switch!…read more They tried to add a "$75 fee" at pick up When my husband showed them the all inclusive quote without the $75 fee they seemed relieved they didn't have to do the rental paperwork etc when he said we would go elsewhere! Go to Enterprise at BQN and save yourself time, money and aggravation! Enterprise is always great!

El vehículo tiene cucarachas las maletas se me llenaron las gomas peladas que cuando lluvia no…read moreparaba le ponen los stickers de la compañía y los locas te abusaban tenía que evitar de no chocar con otras rental car no me pasa eso aqui en la isla me cobraron el double depues que me dijieron que era solo $55 al día pagué $135 por día y estuve con el vehículo 15 días más cobran fee escondidos mala la dueña Ada es un pilla y delinquente. También vehículo nesecita mantenimiento urgente.

Great service and excellent cars and trucks to rent best prices we rent whenever we travelread more

En mi vida e comprado sobre 40 vehiculos de diferentes deales, terminando usando los departamento…read morede servicios. El departamento de servicios de Cabrera Auto Arecibo es el peor que he experimentado, estos son los problemas qué paso cuando llevo mis vehículos a Cabrera: -Llegas a la hora citada pero el service advisor no aparece. -Ordenas piezas por garantía y no llaman para notificarte qué llegaron. -Llamas para status pero los service advisors nunca contestan el teléfono. -Dejas mensajes de voz al manager de servicios y a los service advisors y nunca devuelven las llamadas. -Llevas tu vehículo para servicios bajo garantía y siempre buscan la manera de cobrarte dinero aparte con la excusa de que no lo cubre la garantía. -Las reparaciones toman más tiempo de lo que deberia y siempre tienen excusas. -Tienen la mentalidad de que te están haciendo un favor cuando uno es el que paga o estas en derecho bajo las garantías. Por último NO LLEVES TU VEHICULOS A CABRERA PARA SERVICIO. Este mensaje trataré de divulgarlo en todas las redes sociales y pronto en mi canal de YouTube que tiene más de medio millón de visitas

Overall, our 5 day rental was very affordable. They did not add on a lot of additional fees. They…read moreactually upgraded us to a brand new Nissan Rogue free of charge. The service member was really nice, and took the time to provide a breakdown of insurance options. I did not get the feeling like he was trying to upsell me at any point. I got raked over the coals by Charlie on my last visit so this was nice

Bait and switch. Do not use this place. They'll give you one price total when you make a…read morereservation, then you get there and it's another price. Even if you make a reservation, according to the manager guy, the prices are subject to "fluctuate". This is typical bullshit that happens if you try to save money and take a risk renting a car from ghetto place. Try to find a car AT THE AIRPORT and WITH A REPUTABLE NAME and do your homework. I F'd around, and found out.

It's honestly unbelievable how many vehicles are infested with roaches. It's unacceptable--these…read morecars should be properly detailed and cleaned. For such a major, global franchise, you'd expect them to maintain their vehicles to a higher standard. I'm extremely disappointed with the lack of upkeep from this company.

Really attentive and caring about the experience of renting a car with them. The crew at SJU…read moreairport were the best.

Had a reservation for 3am flight was delayed got in at 4.18 am instead only to find out they had…read moreclosed and left so i had to wait until 9 am until the opened wasn't happy about that but i met Carlos from avis and he said he was gonna help me out as budget wasn't open yet i gotta say Carlos went above and beyond to help me he even gave me a free upgrade very apologetic courteous and professional i highly recommend asking for Carlos whenever you there you wouldn't be disappointed again Carlos thanks for being there only problem the vehicle had roaches that's the only negative thing

Picked up the car at San Juan PR airport on September 16th, the cabin had a terrible smell however…read moregiven the travel fatigue I forgo the issue and left, in the road to my parents heard a noise when I hit any path hole even subtle ones, then had to go to Budget in Aguadilla airport, waited 30 minutes because the car was being washed, when picked up the car it was dirty, now the Engine Service light is on, and calling the location is nearly impossible. This is my first time using Budget at the last, two cars in a row, mediocre service. Both cars were Mitsubishi Outlander.

When I reserved the car I payed for insurance, when we arrived to pick up the car they needed a…read morepolicy number which we never received, had to purchase more insurance. My husband then gave them his bank card by mistake, it was declined so that's when he realized he gave them the wrong card. He put the whole rental on a credit card which was also the same color as his bank card. The rental was put on his credit card. Today there was a charge from the rental for $250.00 on his bank account. We 100% will be fighting that charge, this is only the money end of this review. The car was a total piece of crap, not what I rented. We had to put air in the one tire every 2 days, the car battery wasn't secured and the cables would work loose, my husband would have to tighten the cables so the car would start. The car was filthy inside and had several cockroaches. It's sad because when we rented from there 2 years ago it was a good place, I believe new owners took it over and now it's a piece of shit. DO NOT AGGRAVATE YOURSELF BY RENTING FROM THEM.

They don't even deserve one star, this is the second time I rent from here. I did not know that…read moreit's more than one company. They have the worst cars, was here in may and rented from, NU , now I tried priceless and the same thing happened had to come back to change the car. And the auto express is a rip off. You pay for it daily even if you do t use it. Highway robbery. Never again.

This Sixt Car rental in Aguadilla is a DISAPPOINTMENT actually a DISGRACE . If only I can give them…read morea zero star because that's what this company deserves. Their cars are always dirty with stain, roaches cracked mirrors inside their cars, cracked windshields etc and when you call them about it they ignore calls, they don't return V/M and better yet they BLOCK your account from making more reservations as they did to me, Due to my comments/complaints. The workers are Disrespectful, they don't know how to talk to customers but I guess it's learned from their higher ups. The Supervisor (Danniel) calls it disrespectful when Customers call frustrated to complaint about their dirty cars, and BLOCK your account. The GM (Christopher) stands by this behavior and doesn't rectify the issues or nonetheless cares about the customers comments/complaints, he responds with someone will get back to you. As far as the price you get what you pay for with SIXT in PR along with the high hidden fees they don't tell you about until you return your car and LET ME TELL YOU they are OUTRAGEOUS. SO SHAME on you SIXT for running your business WITH dirty cars, the no answering of phone calls, Supervisor and Managers blocking accounts so you can't rent from them and disclose YOUR companies lack of CUSTOMER SERVICE & CLEANLINESS along with HIDDEN FEES. People!!!!! STAY AWAY from this car rental place at all cost!!!! Shame on you SIXT in PR. (They run both SIXT IN SAN JUAN & AGUADILLA) & San Juan is just as worse with their Hidden Fees and VERY LONG WAITS!!! Don't let this company take half of your day waiting for their services to enjoy your stay in PR.. NOT WORTH THE PRICES.

Waited 2 hours just to get to the counter and there were only 5 people in front of us. Then we had…read moreto wait longer as the car was not yet cleaned. Horrible, horrible service, will never rent from this company again. If I could give this location zero stars I would.