Used Gene's to get to DSM Airport for an early morning flight to Texas. Steve was here early, had…read morean extremely clean vehicle, and couldn't have been nicer. Will definitely be using Gene's/Steve!

I want to thank Steve for his professionalism and kindness. I reached out transportation services…read morefrom the Amtrak station in Osceola to Des Moines, roundtrip transportation from Des a Moines to Winterset and transportation from Downtown Des Moines to the airport. Steve eased my anxiety as a solo traveler in a new place. He was kind, professional and got me to my destinations with ease and on time.

Gentleman driver picked me up promptly from my residence and got me to the airport in very good…read moretime. Thank you very much!

Honestly I think living in Des Moine area and not be able to get an Uber early in the morning to…read moreget to the airport can get very stressful and frustrating. We gave lucky cab a call a day before and sure enough they showed up on time. Literally no hassle at all. The driver was super nice. I think from now on I'll just stick to lucky cab to get to and from airport.

Beware!!!.I don't know why but the person who drove me smelled like they didn't take a bath, shower…read moreor anything related to water in a long long looong time. But other than that the price is really good and they even waited for me when I got to my destination ($.50 a minute) I recommend you call for an estimate before you go with them because it is going to be very much higher than your estimate... my estimate was about $30-$33 but my final price was $40.

From the owner: A-1 Taxi and Courier Service is a Locally owned Taxi service that operates in the Waterloo, Cedar…read moreFalls, and Evansdale area. We've been in operation since 2006. We not only transport people to where they need to go, but we'll even transport office supplies, prescriptions.

Too difficult to communicate with. I'm calling seeking some form of help needing a live person. It…read morejust wasn't happening so I was left hanging and utterly overwhelmed and unable to proceed.

I called about getting a cab. The lady asked me to speak up several times because of background…read morenoise, so I did and enunciated as well as I could so she could understand me and she told me not to "speak to her like she was stupid" and started berating me. Hung up. I don't recommend a career in customer service, or telecommunications, if you would try to turn a 30 second conversation with a potential customer (who was following your orders) into a fight. I got a cab from a much nicer company in Ames and tipped them handsomely.

Picked me up at the Waterloo UHaul within a few minutes of calling and he got me to the airport in…read moreno time. Very helpful and respectful driver, a veteran, and I'd be happy to call on this Company again.

Punctual and friendly. Car well maintained. Excellent service. Took me to Waterloo Regional Airport…read morefrom Iowa Falls. Enjoyed the conversation. Strong recommend!

Driver came from Waterloo,IA to Eden Prairie, Mn to pickup up my mother at 8:30 & bring her to an…read moreappointment for a minor but possibly lengthy surgical procedure! The surgery center was 3 miles away. He was on time, courteous & helpful. He assisted with transferring her onto the gurney, buckled her in & safely secured her in the van. I called the driver when she was done & he came immediately. I only gave 4 stars because the stretcher brakes were worn out & non functioning. Overall our experience was positive.

Never showed up!!!!! Don't call them. My boyfriend called for a small trip and they never showed…read moreup! If I could of left less than a star I would of.

Remind me to ALWAYS Uber whenever I can. This is why I hate taxis. Driver waved me in. I asked him…read moreif he took credit cards, he said yes. I needed to go from DSM airport to Embassy Suites. Ride ended up being $10 more than what an Uber would've cost. Whatever, I wanted to be supportive of taxi companies. When I pulled out my card, he asked if I had cash. I got irritated and told him that from the beginning, I SAID I was paying with a credit card. He asked me for a tip on an $18.40 fare. I tipped him $1.60 to make it an even $20 cause he wasn't overly friendly nor showed excellent customer service. He complained, saying that it costs him $3 every time he has to run a credit card (I knew that was BS). I started arguing with him cause he couldn't even open my door for me and he had the audacity to ask for a tip?! I told him I could've taken an Uber and not deal with this BS. He straight up said to me, "Then take an Uber next time." Not a great first impression of Des Moines. I should've known. I'm sorry, Uber. I'll never betray you again *strokes it gently*

I took a ride from the airport to a popular place in west Des Moines and as the driver was pulling…read morefrom the airport he said he didn't know where to go. He didn't have GPS and I didn't know because I'm not from here. I had to call my boyfriend to get on his computer to tell the cab driver where to go. After racking up $37 the driver told me he wouldn't take a credit card. I was so lucky I had cash as I normally don't and the taxi starter at the airport said all companies take cards so I figured I was safe. The cab number was 23. I was so scared after this ride. I'll never take one again! This is why I will always prefer Uber or Lyft. Safe drivers and a legitimate company.

Very rude I called to ask if they has a taxi available and the person said I don't know and hung up…read moreon me!!??? If I could leave 0 stars I would

OUTSTANDING SERVICE!!! I can't say enough good things about City Cab taxi service. Prompt and…read morecourteous service. Thank you so much!!