I called this store on yesterday, 5/7, because I was interested in a plate that they carry. Spoke with Johanna who initially was very helpful. However, they don't seem to have a process for placing orders, so she transferred me to someone in Accounting to obtain the price for shipping. The lady said that I had to send my order via email to get the information. I did as I was told and got an email back stating to call back the store for the price???? When I called back Johanna transferred me again to the Accounting department and the same lady asked me to provide her with my credit card number and that she would not bill until she figure out the amount. I asked for a breakdown of the charges but said that she could not provide one at the moment; that she would call me the next day. I never obtained the shipping amount but she did give me price for the plates which was different from what Johanna first quoted. She said that she would have to transfer me back to Johanna to verify the price, which she did. I questioned the price as being different/higher to the one she first quoted and to my surprise, Johanna responded - "look lady, I was just doing you a favor, go buy the plates someplace else, I don't have no time for this" and hung up. What unprofessional and rude behavior; this is totally unacceptable!!!! I called back to complain and spoke to Vince who said that they have no Supervisors/Managers at that place and transferred me back to Johanna - is she the Supervisor?? She made matters worse by responding - "I was about to leave and turned back for this? There is no Supervisor/Manager here" and hung up a second time. I just called back again this morning, 5/8, and once again asked for someone in Management and the gentleman that answered who refuse to give his name, once again said that "there is no Supervisor/Manager here, this is a Branch", so I asked where is the HQ? He said that he did not know?? Needless to say, Johanna gets away with this behavior, since there is no one to complain to about her rude and unprofessional demeanor. This type of behavior will continue to go on because there seemingly is no way to reach anyone in Management to file a formal complaint. I will never purchase any dishes from this brand again. In fact, I had purchased some from Restaurant Depot just last week and since they are still in the box, I will be returning them and taking my business somewhere else. Johanna, you were not doing me any favors. Favors are for free. I am a paying customer who is asking for a service, not a favor. I wish you well; you will eventually speak this way to the wrong customer and will end up in the unemployment line! read more

I am a representative for a broadline foodservice company. One of my customers asked me to order several cases of plates, bouillon cups, mugs and fruit dishes for a full set in June. The fruit dishes went on backorder. At the end of July, customer service could only tell me "no ETA" on when they would have more available. I made several attempts to call since and was bounced around a voice mail system with no return call to my messages. Now at the end of September, I am told "maybe in a couple of months" will there be more available. I firmly believe the only reason they are in business is because of price. Quality and service are not found with this company at all. read more

I will NEVER purchase another dish from this company again. the company I work for purchased $1200 worth of the Japanese Style dishes for our aircraft catering. Needless to say, DO NOT put any type of food on it that may stain. Less than 6 months after purchased we have several unusable dishes and the gentleman that I was dealing with, Frank Palatiello, was no help whatsoever. He told me to put them in a sink with a few cups of bleach per gallon of water and it will get rid of the staining. When he sent it back to me, they were still just as stained as they were when I sent them. He only replaced some of the dishes that I sent him and said he only replaced them "out of the goodness of his heart". Give me a break! The local rep in central FL told me that CAC would refund out money. Now no one will return my phone calls. Supposedly the manufacturer in China is looking into the issue but I have a suspicion it's still sitting on Frank's desk. I have contacted local restaurant supplies companies in my area to tell them not to buy any of their crappy dishes. read more