Everything was fine at first, the company mostly left us alone. Their true colors came to light…read morewhen there was a domestic violence issue with one of my roommates. After contacting the police, filing a report, and making Remax aware of it, they refused to let me off the lease. For those of you who don't know, it's against the law in Arizona to deny victims of domestic abuse to get off the lease with the abuser. After a month of headaches and fear, I had no other choice but to abandon the property because the management and employees at Remax don't give two shits. DO NOT rent from these people. All they care about is money, they don't even care about the law.

This company has been an overall pain since the day we became renters. Expect frequent letters that…read morethey are coming to inspect the property, inside and out, every year and more frequently, every few months. If you are found to be non compliant, you will receive nasty letters. Also expect them to allow the home owners to come inspect the home, for no reason at all, while you are living there, simply because the home owner wants to access the home. Trust me, these people are a blight on humanity. It is best to rent from someone, anyone else. Live in a cardboard box if need be, but dont rent from them. If I had the option, I would not give this business any stars. Is there a dislike button?

I read other reviews and I'm not sure about renting but when it comes to being an agent for buying…read moreand selling they are great, very nice and helpful. Pleasant to work with, very knowledgeable. We moved here from out of state and they helped us a lot and we will recommend them to others.

they are the most professional and friendly company in town.highly recommend for of your needs.home…read moresales,property rentals and much more.

Long Realty is the best! We rented a house from them and the process was easy and fast. They are…read morefriendly and helpful. If you have any problems they will fix them in a fast and timely manner. I am extremely happy with them!

Whatever u do-DO NOT RENT from Long Realty SMS Properties. I have lived in one of there rentals for…read moreover ten yrs and always paid my rent on time if not early. Over the yrs obviously I had a few maintenance issues which were mostly cheaply fix but fixed. I had a leak in my primary bathroom shower in September 2022 sent in my maintenance request. This is when my problem began. I called the maintenance phone number numerous times-no call back ever. Weeks later my husband calls and talks to the one of two ppl that works there still no help-Literally I have no clue what ppl do or don't do in this office- but last time I checked a leak is a major issue. Months go by and I had one roofer come by to have it checked. There is no communication from anyone for months, my roof is still leaking even when it's not raining. I come home from having my appendix removed in April 2023 with a knock on my door saying they are replacing my roof. Awesome communication and timing from all parties. The roof was replaced but there is possible mold and water damage, which makes sense after 7 months of a leak. A representative from the owner came to my house and said he was willing to help make improvements on my rental. This did not happen. Had a mold inspection and he couldn't give me the common courtesy to say if there was mold or not. There are other house issues but this is my main concern. You shouldn't take money from a tenant when u can't fix leaks, possible mold and water damage. I hope this post will help change this how this company deals with maintenance issues. This could have been different story if there was proper communication. Sorry SMS properties your not getting the 5 star review as u requested. Such a joke.

Thank you Debbie for a enjoyable year in our rental. We felt quite at home while we searched for…read moreand found our permanent home here in Hereford. You were always courteous, frank, and responsive to our calls. We are retired military. So, we moved many times, often in and out of rental properties. We learned it is very important to treat your rental property as you would your permanent home. A little routine TLC during the rental period not only assures an easy exit from the lease but establishes good habits for when you do own your own home. Thanks again Debbie and keep up the good work. Ray and Carolyn

Yes, it was wrong to call them. The reason I was denied…read morewas because a credit reporting agency well known as one of the major 3, I had been hacked by. I guess if you rely on old data that had been hacked, then I didn't qualify me. I'm glad I didn't, because my new home is lovely!!

Ivona and Brad sold our home quickly and for what my husband specified. Great people to work with…read more Fast efficient effective! Location of their office very convenient.

If you really need a place, they will do. Not my worst property managers, but no where near the…read moretop. If you need any kind of maintenance work, good luck. The maintenance guy is great, but the office doesn't want to deal with it and will delay when possible. I had a leaking roof that took about a month and multiple visits to fix. Then they didn't bother to send anyone in to fix the drywall that was damaged by the leak. The ceiling is still sagging in one spot and the roof was fixed about 6 months ago. The tenant portal is pretty good though.

I can't believe all the negative comments. They must be from competitors. I'm 78, single, live on…read moresocial security. I have been a tenant of various landlords in about 5 different states and can say without equivocation that First West is the best, most responsive, most caring landlords I have ever had. They have gone above and beyond to make repairs, take care of a bug problem caused by the neighbors, and see to my comfort, safety, and well-being. I was very upset when our apartments got sold and a new management firm came in. So upset, that I am moving to Ohio next month. I cannot imagine why people are lying about First West; I recommend them to everyone.

First West Properties communicates with owners very timely and keeps them apprised of rental…read morestatus, work orders, and any issues the owner may need to be aware of. They conduct periodic inspections and send photos and information to owners to address any normal wear and tear or other damages that the owners may need or want to have addressed. They work with multiple handymen and contractors to obtain multiple bids for work and follow up to ensure work was completed. They handle tenant maintenance requests quickly.

Rental Experience Review - Bradley Properties, Sierra Vista, Arizona…read more This review reflects our personal experience renting a home through Bradley Properties in Sierra Vista, Arizona. We rented through Bradley Properties for a one-year lease, and unfortunately, our experience was disappointing. At move-in on March 1, we did not have hot water for approximately three weeks. This was during cold weather, and going without hot water for that length of time was very difficult. The overall condition of the home at move-in appeared poor. The grass and weeds were overgrown. The carpets were heavily stained despite having reportedly been professionally cleaned. The vinyl plank flooring was damaged and uneven. Several kitchen drawers did not have proper slides installed and instead scraped directly against the wood frame, creating sawdust that would fall into food. The kitchen cabinets themselves were visibly pulling away from the wall, which raised concerns for us about how securely they had been installed. Maintenance during the lease was slow in our experience and often required us to coordinate directly with contractors ourselves, even after providing written consent for entry. At one point, the carbon monoxide detector was left beeping for four consecutive days before the issue was addressed, which was concerning from a safety standpoint. When the microwave failed, it took nearly a full month for a replacement to be installed, during which time we were without a microwave. The replacement unit appeared to be a very low-cost model. During normal use, the bottom trim piece came loose. We submitted a maintenance request two weeks before move-out when this occurred. Despite this, we were charged $30 at move-out for the repair. Based on our experience, the issue appeared to stem from the quality of the replacement unit rather than any misuse. The pool service was another ongoing issue during our tenancy. The pool was frequently not in swimmable condition, and we found a dead bird in the pool approximately once a week. At move-out, the lease required tenants to pay for professional house cleaning, professional carpet cleaning, and a paid bug inspection, in addition to automatic re-keying charges and keeping utilities on after surrendering possession. We complied with all of these requirements and provided receipts. While many of these policies may be written into the lease, our overall experience felt heavily administrative and less service-oriented than we expected. Based on our experience, we would encourage prospective tenants to carefully review the lease terms and ask detailed questions before signing.

They were kind to me when they knew I had a break in, needed maintenance or information…read more I received my deposit promptly. I took care of my place so there's that lol.