Went to Synergy Hearing for a comprehensive testing by referral from my PCP after experiencing some…read morehearing loss over the past several months. Dr. Grozalis saw me on time and had a nice demeanor for this first time patient. The most interesting part of his evaluation was seating me in a soundproof room, attaching headphones and handing me a handheld beeper to react whenever I heard sound/voice up and down the decibel chart. I was in there for 15 minutes as he took note of my deficiencies. There was definitely a mild hearing loss, and he recommended I see a medical specialist (ENT) to rule out any treatable medical condition before considering the option of a mechanical solution. Will do. Following up on his suggestion today. Why 4 out of 5? The testing seemed perfunctory and not particularly accurate and not every result was explained to me. Otherwise, I wasn't surprised by the outcome.

I had a great experience with this Audiologist. He is professional, courteous and accommodating…read more His front desk assistant is personable and very helpful. I highly recommend Dr. Grozalis.

Dr. Mallen was personable and to the point. He asked pertinent questions and listened to my…read moreanswers. After testing he advised of hearing loss in my right at lower frequencies most likely due to a virus I was unaware I had about six months ago. He went through other possible causes and logically ruled them out. He could run more tests, but in his experience they were unnecessary as he was 99% certain of his diagnosis given lack of other symptoms and my age. Bottom line choices were two; do nothing and see him in a year, or check out what a small hearing device might do to improve the situation. Made sense. I took an appointment to explore that option in a few weeks in the same office with Bucks Mercer Hearing Centers. No charge for the introduction to the variety of technology available today. Everyone in the office was pleasant from front desk, to audiologist, to Dr. Mallen, to last stop for next appointments. The facility looked a bit worn after 30+ years of use, but my professional office looks no better. 5 Well Heard Stars

the staff and the doctor and the audiologist were all very nice. I did not wait long to be seenread more

I have no idea if dr. Marc Stiefer is still there but he was few years ago and in half an hour of…read morehard work on my ears he restored my hearing from about 5% to 100%! One of the best doctors I know!

Those of us who find out we have some sort of hearing deficiency, ultimately are sent to an…read moreaudiologist for testing. Somehow, I was sent to two of them, but they were very different and perhaps I learned something a single consultation might miss. My Bucks Mercer Hearing Center was far more comprehensive. I met with Susan Harrison, MS, a certified audiologist in her office at Premier ENT, a part of the PennMed system. After discussing my experience with recent hearing loss, and reviewing the test results from my recent lab visit, she explained my options - which were basically a hearing aid choice, or just to live with the problem. I haven't decided yet, but she had sample hearing aids from reputable companies for me to try on. I tested the two most highly recommended. One was clearly better than the other. They were both external devices that sat behind the ear and passed a thin wire into the ear held in place my a soft plastic piece that hugged the bottom of my bottom lobe. Definitely an improvement, but the cost for one approached $3,000 with warranty and tuneups like an automobile. But, I just learned that Costco sells hearing aids, too. I'll give them a visit to compare.

One of worst medical practices I have ever seen - they are gaming the system by requiring endless…read morehearing tests. Went in for what turned out to be a neuralgia - the first doctor was nice but ineffective and the second (to whom I was switched without being asked) was flat out a jerk - didn't read my file, didn't look at me during appointment and examined me with unsterile instrument he picked up off a table. When he suggested "maybe it's allergies" (for my excruciating pain) and required yet another hearing test, that was it for me. High quality health care is about good doctors and good referrals - these people don't know anything and don't know anybody.

My rating is mostly related to the billing team and their communication skills. They only care…read moreabout money and not helping the patient. Very rude and uncooperative. I was refused to speak directly with the manager of billing or the doctor who treated me.