The employees are amazing, the food is always fresh, drinks are almost always filled, I have absolutely no complaints! This is the best Café Rio location my family and I have been to by far. read more

I'm not someone who normally leaves bad reviews, but this experience at Cafe Rio on 9/7/2026 was frustrating enough that I feel people should know what happened. My friends and I ordered three burrito bowls, but I was somehow charged for four burritos. I immediately went back to the cashier, Jayden, and explained the mistake. She told me she had refunded me for the extra burrito, so I trusted that it had been taken care of. Big mistake. The receipt she gave me did not show a refund being processed. It was simply a reprinted receipt with the extra burrito removed. I waited several days because I understood that refunds can take time to appear, but I never received my money back. I was still charged the full amount, and now I've had to contact my bank to try to resolve a charge that should have been corrected by the restaurant in the first place Mistakes happen, but what makes this experience unacceptable is being incorrectly charged, being told the issue was fixed, and then having to chase down my own money afterward. To make matters worse, I was also given the wrong meat in my burrito. I had to get back in line, explain the mistake again, and wait for an entirely new burrito to be made. So my biggest advice to anyone eating here: DO NOT just take their word for it when they tell you they issued a refund. Make sure you get actual proof that the refund was processed! read more

Cafe Rio Fresh Modern Mexican - Receipts that show proof and just not making this up - Mexican Near Me - Vernal, Utah

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pork was not shredded and over cook and tortilla was under cook and the chicken was terrible and also not shredded.

Had two great meals here mid September 2025. Good quality food and generous portions. Their mint limeade is really refreshing

I use to live in the city and ate at Cafe Rios there. The amount of food you get in the city is more in line with their prices than this location. I ordered nachos, in the city there's enough chips to be seen over the edge of the container, here there is much less. Then when they put on the meat it was a small amount so I asked for more, which I was charged $3.29 for. Then they put the cheese on and it was sparse. I asked why there was so little since it was nachos and cheese is a big part of nachos. She said it was how the manager instructed them to do it. These nachos cost $16.77 plus tax. It's pitiful. ***Update*** It's been three months since I posted a review and the owner replied. I wish I could say this location has improved. I returned today and nothing has changed. It's obvious the owner and management think replying to reviews is enough, but their continued failure shows they don't care. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Vernal, Utah

The quality of Mexican food is adequate but not delicious. It's all right for a quick pit stop if you're hungry. The ambiance is like a cantina, which is all right. Service could be better as they forgot to give us a couple of drinks and we had to go back to get these. read more

This is the 4th time I've done a pickup order that I requested corn tortillas (I can't have wheat) and they make it with wheat. We can no longer trust it to be made right via pickup. don't have time to stand in line most times. read more

Always get the same experience every time, whether it's a different city, there's always a nice smiling face and great food! Love the patio!

Not great, maybe good, but at least fair. This place looked like it had potential but flavor was just not there. The pulled pork was super sweet, beans and the enchilada sauce both had a slightly odd texture. The burrito sauces we tried were bland. Nothing was bad but needed a fair amount of Tapatio just to make it decent. read more

Portions sizes are way smaller than any other location I've been in the Utah area. The employee taking your initial order acts annoyed about having to do his job especially when you ask for any specific request. Food isn't bad. Mainly just a few employees that look and act absolutely miserable being there read more

The service is not good and most of the workers are very rude. The man with the bun is always so rude and tries to make your food way too fast and when he messes up he gets annoyed when you tell him it's wrong. He also barely puts meat and rice and beans. I'm not paying $14 for a burrito to have barely any ingredients in it. All of the workers don't smile and get annoyed at everything you say. The food is very good but the experience is not. read more

Solid three stars. Staff were working hard to empty garbages and keep things clean. The food was typical predictable Cafe Rio. No complaints. read more

I am done with Cafe Rio for a while. They totally screwed up my order. When I went back to ask them to correct it they tried denying it. Luckily I had my phone with me to show her my order confirmation compared to the receipt on the bag ( she had to move her thumb to see that queso was on the order). Then they just took my nachos and added queso on top of what they already gave me leaving the hard cheese I didn't ask for under it making it almost impossible to eat. read more

I'm only giving two stars because the food is good otherwise I'd give it one star. The staff are the most miserable, sloppy, uncaring workers I have ever seen!!! Yikes!!! I hardly ever leave reviews but this necessitated one! No wonder this place has low reviews. read more

Got a Door dash order from this location, and got a thing full of chips with barely any cheese or meat. Food was garbage so I threw it in the trash. Tried to call, but their number is disconnected. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Vernal, Utah

Worst service I've experienced by far. If you stay open until 11 plan on having customers come in 30 minutes before closing time. This franchise needs a manager in the store to observe how their crew treats customers. read more

I wanted to believe that this location would get better, but it's worsened. The location I would usually go to in SLC was honest in the quantities. Here? Their sweet pork quesadilla barely has any sweet pork on it. It doesn't even cover 2/3 of the quesadilla. My dad's enchilada style burrito had an insufficient amount of sauce to cover it, and was dry on both ends. After as many reviews as I've seen regarding this, it's evident to me that management doesn't care. read more

Similar to Chipotle This was literally one of the only places in town open for food on Sunday. Still, we weren't sorry that we stopped. There's a bit of a wait to take your order - its similar to Chipotle in food but also the way you line up and order, paying at the end. I tried their new brisket in a burrito and it was pretty good. They hand roll and make tortillas here too. The cashier accidently rang me up with an extra drink but correct the problem after I caught it and walked back to him. The dining room was open so we sat down to a good meal. My partner left her purse hanging on the back of the chair at the table and didn't realize it for nearly 20+ mins after we were back at the hotel so we jetted back there and found it still there. Everything intact. SO LUCKY but also attests to the honesty of the people in the town. Thank you Cafe Rio for being open on a Sunday evening! read more

man with blonde bun is very fast and very rude. he acts very annoyed when he gets something wrong and you tell him to fix it.

We ordered taco salads with the birria meat last night. It was barely warm, there was maybe a teaspoon of rice and 12 beans, 5 of which were pinto even though I asked for both and a tablespoon of meat. It was like a full head of lettuce on a wet tortilla in there and so not worth the $13 charge. Plus, the guacamole wasn't present. I don't care if it's an order near 8:00 pm. Staff needs to have ingredients available or call and substitute. read more

We ate at Cafe Rio on the 4th of July. I was surprised they were open, but happy. It was triple points on fajitas day, so we decided to try those for the first time. We eat vegetarian, and they made them with just the peppers instead of meat. There was enough for two of us. It was still a little pricey for made to order food, at $12. We added the queso and chips - always a good choice! We had our dog with us and sat out on the patio, which was really nice. There are very few dog friendly places here in Vernal. read more

Food is okay but it is a covid-19 disaster area. No customers wearing masks. Crowded line with ordering area. Some employees wearing masks all over mouth only with nose uncovered. read more

Pretty typical cafe rio. The rice was a little salty and the pork a little less sweet than normal. Overall if you're passing through and need a place to stay Cafe Rio is a safe bet you'll be satisfied. It's not authentic Mexican food but it is tasty Americanized burritos, salads, and quesadillas. read more

I ordered through the app and came in like 7 minutes early and my order was completed which ended up being a very good thing due to my already hectic day. Thank you for making my day just a bit better read more

I went to Cafe Rio for the first time today and I loved it. The fresh tortillas were delicious. I also loved the creamy green tomatillo sauce and the horchata. The carne asada was cooked really nicely. We'll be back soon! read more

Food was good, seemed fresh for the most part. Takeout service leaves a lot to be desired though.

I enjoyed the food, fast service and pricing was reasonable!! I ate the tostada with chicken, ordered the enchilada and cheese quesadilla..the avocado sauce was great!! Id definitely go back!! You line up and right before you they create your order.. read more

Cafe Rio Fresh Modern Mexican - Chicken enchilada - Mexican Near Me - Vernal, Utah

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The cashier (female) was extremely rude. They messed up our order, and said there wasn't much she could do about it

Their soup is one of the best foods that I have tried. You get to watch them make your food and it's very satisfying.

Authentic Mexican this is not. However, if you are looking for Americanized Mexican or Tex Mex, this place is pretty tasty! They can get expensive, $9 for a salad, but if you go on Tuesdays they have great $5 specials. Also, they (always) give free quesadillas to kids under 6, they let my kids each order 2. I recommend the pork barbacoa salad with black beans and creamy tomatillo dressing. Ask for your tortilla in the side or else they put it underneath and it gets soggy. It can be confusing if it's your first time, it's loud and sometimes hard to understand what they are asking you. On every dish you have your choice of meats and beans. The options are on the menu. They will ask if you want each item in your dish even if it is on the menu description (Cilantro? Tomatoes? Etc) Just be aware that cheese, guacamole, and sour cream cost extra. Their self serve drinks are pretty fantastic too. If you like soda, there are the standard options (coke, sprite, etc) with 9-12 Torani syrup options. They also have horchata, jicama juice, strawberry lemonade, and mint limeaid (my favorite!) read more

Cafe Rio Fresh Modern Mexican - Tip when getting a salad, ask for your tortilla on the side. This will keep your tortilla from getting soggy! - Mexican Near Me - Vernal, Utah

I didn't grow up eating burritos. I discovered them rather late in life, and especially after moving to the west coast. I was pretty ignorant of regional differences - Tex Mex vs. Mexican, if San Diego makes them better than San Antonio - I still don't know. So, I travel to Utah for a job - the third time in a year, and each time staying a few weeks at a time; I've gotten pretty familiar with Cafe Rio Mexican Grill. I've developed an honest love for their vegetarian burrito with half and half beans, and habanero salsa without cheese. It's a comfortable mess of food that always, always satisfies. I don't know why they put the lettuce and pico de gallo outside of the burrito, serving it almost as an accompanying side, but I really don't care. I love this place, and every time I see one I hope I can stop in. I at least note it's location, because I'll probably be going back sometime really soon. read more

I am not one to write bad reviews, especially as a former waitress, but this really bothered me. We ordered food for 5 people online, got a confirmation email, and showed up about 15 minutes after they said the food would be ready to give them time to prepare it in case they were busy. However, when we got there, the people claimed they never received the order and told my coworker to go to the back of the long line to reorder. We were trying to quickly pick it up in between seeing patients, and didn't have time to wait, hence our ordering online. I sure hope they didn't charge my boss' card for food we never got. read more

Cafe Rio Fresh Modern Mexican - Got the confirmation email to pick up our food, but they never received our order. - Mexican Near Me - Vernal, Utah

Nothing to fancy for set up but the burrito was excellent. They put it together right in front of you and there's a bunch of options. Really loved the food. read more

Always good service and great food. However, my burrito today had a hint of mildew. It wasn't the meat, but I could taste it in the bean and rice mix. read more

If I could give less than 1 star I would. Don't get me wrong, I love Cafe Rio. I go pretty frequently back in Layton, UT. But tonight I went to the one in Vernal, Utah. Worst. Experience. Ever. I honestly never thought it was possible to mess up a Quesadilla. Well, I have been proven wrong. The only thing involved in making a quesadilla is adding cheese and folding it in half. They didn't manage either of those. No joke. There was no cheese, and maybe about half an inch was "folded" over to make the quesadilla, all done with an old and anything but fresh tortilla. When I asked if they would just make a new one, I was told no. Long story short. Save your money. You'll get better food at the gas station down the street. read more

Fresh, fast and flavorful Love this place. We were in Vernal for 4 days and ate here twice If you get the tostada get some flour tortillas on the side - Worth it !!! The house dressing is good on anything- I could eat it by the spoonful ( ask for the 4 oz cup!) - I prefer that over the sour cream read more

Dining options in Vernal are limited. The gentleman at the Marriott Springhill Suites suggested dinner here so we walked across the parking lot to check out the menu. We knew it had some chops will the police cruisers in the parking lot and a significant percentage of the local force inside having dinner! The set-up is like Moe's or Willies, you order and they prepare your meal as you watch. There are many meat options (chicken, beef, pork, veggie) and a variety of ways to order your meal: salad, burrito, enchilada, quesadillo - and they make the dish your way - as you watch. Including freshly made flour tortillas. We enjoyed the chicken taco salads on their patio. Large portions and very tasty. The Cafe Rio radio/music was a nice addition (boomer music). read more

To start with, this is not Mexican food. This is Tex-Mex. While they are similar, the styles are completely different. Being Tex-Mex, I should have known better than to order an enchilada. It was decent, but there was certainly nothing special about it. It was also DROWNED in sauce. Additionally, it doesn't help that the person behind the counter kept asking me "mild, medium, or spicy sauce" when the menu talks about tomatillo, red chile, and green chile sauce. The chile con queso was tasty, but a bit too sweet. The flour tortilla the spouse had with their quesadilla was wonderful. The guacamole was really good as well. Next time, if there is one, I'll go for the burrito. That's pretty much all you want to eat if it's Tex-Mex, anyway. read more

We got take out from cafe rio and when we got home to eat lunch we found a screw in the enchiladas. We called them and they told us to bring it back and all they did was refund are money for the one meal. No compensation for our time and their mistake. They admitted that it was a piece from their machine. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Vernal, Utah

Apparently it was voted #1 National Mexican Food Restaurant by someone... This is a fast growing chain of quick Mexican restaurants (see; chipotle, qdoba, moe's, etc). However, this one seems a little different. I enjoy the tortilla soup and fresh salsas. Plus, they have a great selection of hot sauces to choose from! The pork barbacoa and grilled steak/chicken tacos are also a good choice. They also make their tortillas fresh in front of you. They also have a rotating daily special ranging from Chili Relleno's to coconut shrimp tacos. Too bad this location does NOT serve beer... read more