Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Pat is extremely professional. Yelp is honestly not the best place for getting reviews anymore, as…read moreif you look at their Facebook page you will see a 4.8/5 rating. My personal experience has been great. A very affordable quote pretty quick after getting in contact. I got Pat as a second opinion after being given some trash opinions of a bigger corporate company. Thank you Pat for you current and future service! If I can remember to, I'll try to edit this post later with pictures of the work.

Hired Patrick from Hometown hvac. To install dehumidifiers, Fan, Duct Work for Indoor Pool area…read more Almost paid him 10k (paid in full). Shows up with dehumidifiers after two weeks and placed those dehumidifiers with open plugs where it is hazard in pool area without running electrical wiring and drain pipe. It's been 4 months now this guy is not answering my phones and messages. Stay away from this guy he is Thief.

Due to the storm and tornado, my electricity was out and caused a surge in my air conditioner…read more Malik with Sweet Life heating and cooling promptly came and assessed the problem. He explained things thoroughly. And I now have surge protectors to prevent this from happening again. He even offered to bring me a window ac but it wasn't necessary because he was here early the next morning and had it up and running and let me know about how long it would take. I'm so glad I called them. They gave me a good price and I know I can depend on them to keep my ac unit working efficiently for a long time.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Very happy with the lawn service he provides! Very thorough and reliable. Responds to texts in a…read moretimely manner.

Failed to show up for the scheduled appointment. Left a…read moremessage twice. Finally responded the next day with apology as they said it was a glitch in their scheduling system

Ray showed up on time and got us up and running in minutes. It's great to work with an actually…read moreexperienced and honest technician instead of someone who wants to upsell you any time they can. Highly recommended, I will use again anytime I have an issue, and I tell everyone I know to got to Owen.

Ray Owen is very experienced and trustworthy AC and Heating expert. He will not try to sell you a…read morenew unit unless it is in Your best interest!! He's always done a great job for us at very reasonable rates!!! Honesty is his policy!!

Customer Service is extremely important to me no matter what the business is. I've worked in…read morecustomer service for years and know what is expected. I'm updating my review because unfortunately, the customer service I received was disappointing... I called to schedule an appointment with Bruce; person I some with was very robotic. I was told someone would call back to set up an appointment and I never got a phone call. We were leaving for vacation or I would have tried again, but I shouldn't have to... Called someone else and had a much better experience.

We have been customers of Bruce for over 15 years now. He has replaced our furnace and now 2 air…read moreconditioning units. Our furnace completely went out in the dead of winter, with several inches of snow on the ground, we had a new born and I called everyone looking for the best price and who could AND would come out to fix it. Not only was Bruce the most reasonable, he cared about our situation, where most of the other companies couldn't/wouldn't even see us for days! Naturally our air compressor would break when it's in the 90's! Yes, he saved the day and quick and efficiently. But, he's not just there when it's new units. He's ALWAYS on the other end of the phone to trouble shoot. If it can be avoided that you don't have to pay for a service call, he will do everything in his power to make this happen. Most companies won't talk to you on the phone to help you fix a problem. They only want to come to your home so they can be sure they are benefiting $$ One time I called thinking I had a major issue and called and asked to schedule him to come out (I had already budgeted it into my expenses for the week) after 20 min on the phone, and Bruce walking me through many things..... I just needed to change the batteries in our thermostat. If we were to use another company, we would have paid for them to come out and an hour of work for batteries! I share these lengthy stories to try to give you just a glimpse of the professional that he is. He is very passionate about what he does and is also compassionate with people and this is why we will never use anyone else.

Chuck and his crew did a great job for me. They did excellent woodwork in my basement around a…read moreBlock Glass window that was put in by another company. He also installed a another basement window and did other work on the outside of they house. He was on time, professional, and they cleaned up everything before they left. I will definitely be using his service in the future. Anthony P.

We had Chuck and his team come in to take down a half wall in our kitchen area. In (3) days, they…read morehad taken down the wall, relocated some electric wiring and HVAC ducting, re-finished the wall edges and taped/mudded/sanded/painted. Each night, they carefully cleaned up, leaving us without a mess until they resumed the next day. They were prompt and courteous. The attention to detail was really good too. At the end, they impressed my wife, and she does not impress easily. Thanks guys!