Terrible service. I paid $25,000 for a new furnace, water heater, and oil tank. I was told the oil…read moretank would be placed on a poured concrete foundation, the put it on a paver on top of stone. The oil fill pipe and vent pipe were installed backwards. The tube that feeds the furnace wasn't installed all the way down resulting in the furnace losing fuel despite a quarter of a tank of oil left. I had my AC inspected and serviced last week and now it doesn't work at all. Absolutely NO pride in there work. The head of service will not call me despite 4 requests. I'll be filing a claim with the BBB. Avoid at all costs.

Horrible company did not use proper tools to install my Mini Split and caused huge leak. Had to…read morecall another company to properly repair

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Called CPF for a badly leaking showerhead. I asked Mr. Flynn to call me when he was on the way so I…read morecould leave work and meet him at my house. He said, Okay. He asked if anyone would be at the house if I weren't there. I said yes. He then said, rather rudely, "Are they gonna be able to pay me?" What did it matter? I would be there when he gave me a call that he was on his way. He eventually called me when he was only a block away from my house, which left me little time to get there to meet him myself. He was let in the house, and I was on my way home (a 6-minute drive) when my roommate called to say Mr. Flynn had already left. Really?! He knew I left work to meet him! They said he looked at the issue for a few seconds, and he said he couldn't fix it because it's an in-depth job and he is going on vacation. Everyone deserves a vacation, but he never offered to contact me when he got back from vacation to do the work. He never even called me back to tell me any of this personally, or to apologize for making me drive home and then leaving on me. He also never offered me a referral, knowing the leak was a problem that needed to be addressed quickly since it's the only bathroom in the house! Horrible customer service and a rude person. I'm actually very relieved he was too busy with his vacation to take on the job!

Charles and Kelly are an awesome team. Five Star Service. Prompt, highly skilled, intelligent,…read moreknowledgeable, friendly, affordable, thorough. A definite addition to my contractor speed dial list! Thanks so much for your excellent service.

Had a potential gas leak when we switched on our furnace for the first time. Our house is over 100…read moreyears old so nothing seems to be a simple fix. My husband needed help and wasn't comfortable taking it on himself. With the cold weather wave it was hard to get a call back from anyone! Frank called us back and came over within 24 hours to check out the situation. He assured us we were safe but also prioritized the project due to my concerns for safety. Work was quick, cleaned up after and he was great to be around. I would 100% call him again for any plumbing needs! He just started his own business so his availability is awesome right now which honestly really helped!

Frank the Tank's was quick to return phone calls, on time, and well-priced service for quality…read moreinstallation done on a new hot water heater that was purchased at the Home Depot. A++experience! **Highly recommended**

We found a leak last night and called this morning. They answered the call and had a plumber at the…read moredoor in about 2 hours. The leak was repaired and had another faucet replaced too. Great response, job well done and a very fair price too.

12/29/21 The water pressure regulator in the basement failed…read moreafter many years, so I called Sheehey Plumbing, and the woman scheduled me for early this morning. The gentleman showed up on time, and took a look at what I had for a regulator, and said he'd be back shortly from the supply house. He worked quickly and got it changed in less than 1/2 hour. Quick, efficient, friendly, and most of all reasonably priced. Can't ask for more.

I was able to make an appointment online and they had so many available times which allowed me to…read moreget someone to come out just a few hours from when I noticed the clogged pipe. They have short 2 hour windows for appointments which is great that I didn't have a 4+ hour window of time I needed to wait for them to come. The gentlemen, Mike and Andre, that cleaned a clogged pipe we had with a giant snake, were really pleasant, kept everything clean and kept me informed about what their doing and what their recommendations were. Once they finished the work, I had another gentlemen come, Justin, who was an inspector and checked that the pipes we have are still good and there aren't any additional issues I should worry about. He too was really kind and allowed me to view exactly what he was seeing and walked me through the process. It was also nice that none of them tried to upsell me on additonal services or add ons. This inspector service was recommended to me and was free of charge. The snake drain cleaning was their most basic service for what I needed and was $700. I didn't do much shopping around so I don't know how their rate compares to others. Overall, I had a really good experience with them and would recommend it especially if you have urgent plumbing needs.

Franklin was wonderful. very honest and willing to show me exactly what was going on and what was…read moreneeded go fix the problem.

If I could marry these men, i would. After no flushing toilet for 24 hours, my apartment manager…read morecouldn't get it together to get the plumber out. They agreed to let me get my own plumber, and Denicola answered the phone at 4pm on a Friday and said they could fix the toilet RIGHT NOW. Amazing. Amazing. Gracious, kind gentlemen. Reasonable price- especially for a Friday at 4pm! They even called top follow up. Comfortable for them to come into my home if it was just me here. Don't call anyone else. Get the nice guys who do it the right way.

I had scheduled an appointment with them for today and they indicated they would be there between…read more11-12pm, I received a phone call at 12:15 saying someone would be there between 1-1:15, we were home at 1:10pm but the plumber had already left by then. It is perfectly ok for me to wait for 2 hours to have you come to my home but it is unacceptable for you to wait 10 minutes, that is just terrible service and I would not recommend these individuals to any else.

Not a very good experience. Initially, Michael came out and quoted the work I needed done on a…read morehouse I was selling here in Wallingford. I thought we were off to a good start. Delay after delay from him, mentioning he had to go to court for something (TMI TBH), and he FINALLY showed up 3 weeks AFTER initial visit. From the start Michael seems distracted like his mind was elsewhere. He was mumbling to himself (I thought he was on his cell) talking about his son or something. He brought the wrong valve, then he cut into a hot water pipe that wasn't even part of the project ! He started the bathroom, then said all this was taking too long and he had to go. He asked for payment for the work so far, which (im now sorry I did), finished the day, and NEVER came back to finish. Look elsewhere folks, this guy has got something going on in his life that isnt work. The picture is of the bathroom he started and didnt finish. Its difficult to get a plumber who will want to finish someone elses mess.

Poor Quality Work, Dishonest, and Unresponsive…read more Poor Work Quality: Mike from Wallingford Plumbing installed a water heater for us in 2017. Within 4 years, the cold water fitting was corroding due to improper installation. Once we noticed the corrosion, we realized that the cold water fitting was not secured as far down the nipple threads as the hot water fitting which resulted in an improper seal and eventual corrosion. We had to replace the water heater tank after less than 4.5 years which is about half of the expected lifetime! The plumber who replaced the damaged water heater tank said when they disconnected the original fitting, it was obvious that the installer hadn't used any pipe dope or thread sealant so it was not surprising that the connection corroded. Using Wallingford Plumbing & Heating was an expensive mistake! Dishonest: Initially, we tried to give Mike an opportunity to repair the rust damage to the water heater tank. He came to look at the corrosion and claimed he needed to special order the fitting. After he left, I looked it up and it did not require a special part. He also claimed that he would have his wife schedule the repair when the part came in, but we did not receive a call or text to schedule a follow-up visit. He said it would take days for the part to come in, but any plumbing supply (or even Home Depot/Lowe's) carries the fitting so if he wanted the work, he could have gotten the part easily. Unresponsive: I initially contacted Wallingford Plumbing in early June regarding concerning corrosion that was noticed on the hot water heater tank that Mike has installed 4 years earlier. It took 2 calls to actually get on Mike's schedule. He finally came to look at the corrosion in mid-June; he basically used a wire brush to rub the visible corrosion away which resulted in a small leak from the fitting (there was no visible leak until after Mike inspected the corrosion). He recommended that we just put a rag around the fitting until the repair could be done. A week later, I hadn't heard from Wallingford Plumbing so I followed-up; no response. Another week went by and I followed-up again; no response again. By mid-July, I still hadn't heard back after calling and texting to check on the status of the part and reminding Wallingford Plumbing that they had left me with a leaking water heater. Finally, I got a call back and Melinda claimed she "dropped the ball" and she would check to see if the part was on the truck and try to get us on the schedule; again, she never called me back. Bottom-line: If you enjoy spending money on poor quality work and wasting time getting the run around from an unfriendly plumber, then you will love Wallingford Plumbing. For everyone else, avoid using Wallingford Plumbing; you will regret it if you use them like we did.

The technician they sent over Sage Cote was it a pleasure to have working on my main line? What a…read moreproblem He knew exactly what to do took all the necessary steps to correct. The problem was clean, friendly and very professional. I would definitely call ff Hitchcock again and request him. Should I need their service again

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.