In February 2021, I inherited property that was being managed by Cal West. I entered the relationship with an open mind and was patient. However, it became progressively clear that as an owner, my best interests were not protected. On many occasions, the monthly statements and record keeping was inaccurate. Additionally, I experienced Robert to be unprofessional, inappropriate and condescending. After sixteen months I terminated the contract. UPDATE....my contract with Robert was terminated effective July 1st. One of my tenants paid their July rent 10 days earlier. That means Robert received that rent in June. It's AUGUST 2 and Robert has yet to deposit those funds into my account! Totally unacceptable and borderline unethical!! Owners and tenants beware!! read more

Cal West is a scam company ! I've been living here for 35 years and they can't get anything right, they never have. I asked for a few tree limbs to be trimmed and they said ok, $2000.00, I almost fell out of my chair. Come to find out they charge $7,000.00 for less than 7 hours work ! When I got home the place was trashed, dirt and dust covering my Harley, van, boat and the house not to mention the trimmings and the mess they left that I have to clean up ....... Next issue, I asked to have a wall socket and a light socket replaced in the kitchen, I got a call from the electrician, he said the wall socket was fixed. I asked him about the light socket, he told me Cal West never told him about it, how hard is it to wright down 2 items on a repair order ! By the way, the wall socket was billed at $300.00 ! Steer clear of Robert, he's a real A.... HOLE ! read more

This review covers the apartment touring/application process as a prospective tenant to a property managed by Cal West. I toured a rental property and the agent present for the viewing was nice. He did follow up on a question about the property I had that he didn't have an answer for when touring the rental. I submitted an application for the property after asking and finding out no application had been accepted yet. The application process was straight forward and through their website; I didn't hear anything back after submitting the application along with the $45 application fee. A few days later (after the weekend), I received a no reply email informing me the property I applied for was no longer available and to switch my application to another property. I requested a full refund of the application fee or the following in a written request using their website. 1) The itemized receipt of ACTUAL expenses showing time spent by the landlord/agent to obtain and process the information on my application 2) If a personal reference check or credit check is not performed, then the return any amount of the screening fee that is not used 3) A copy of the consumer credit report After not hearing back, a few days later I contacted Sandy at the front desk and was informed that my application was never processed, so there is no credit report or check performed. She informed me as well as the website plastering in multiple locations that there are no application fee refunds, and that I could use the fee to apply for another property. I didn't like the other available properties and informed Sandy I just wanted the refund. Sandy stated she wasn't authorized to refund it and provided Julie's email address to request the refund (again reiterating Julie likely wouldn't provide a refund). I contacted Julie by email and provided the same information as my first written request; I didn't receive a response after 4 business days and ended up disputing it with my credit card company. The credit card company issued the credit and resolved the dispute in my favor about a week later. For some reason Cal West thinks because they post no refunds on their website the California state laws regarding application fees don't apply to them and they can simply collect application fees without providing any service/review of the application. read more

PLEASE DON'T RENT A PROPERTY HERE. RACIST, UNPROFESSIONAL and STEREOTYPE. I stayed at 33 E Empire st San Jose CA for 1 year managed by cal west property management and dropped the key and filled out moving out paper and they told me they will inspect the place with me but they did it all alone and they didn't notify me rather they decided to charge me $2630 holding on my security deposit of $1795 and extra $835 for painting($1680) and deep cleaning(950). I reached the property manager Robert Collins, he respond it was all because of food smell specifically CURRY they could have say any food . Anyone who lives there knows the appartment doesn't have a proper air circulation system/ fan even with out that i managed to keep it nice, fresh and clean. The manager Robert Collins does not know how to properly handle tenants concerns and questions. read more

One of the worst property management company I've ever had to deal with. If your property is managed by them, get out when you can. If you're looking to rent a property from them, look elsewhere. Dishonest, unresponsive, unprofessional, and disorganized. DO NOT RECOMMENDED renting or doing business with them at all. read more

Cal West is a weak property management company. I've been renting a house through them for 2.5yrs, plumbing issues the entire time, they're unresponsive and lie about what they're doing to fix issues..and zero follow up. read more

I wish i could give them something below 1* (Wish yelp considers this) as a rating. In my opinion i think ,they setup a perfect recipe to steal away all the money from the secure deposit that a tenant provides them prior to renting the property by billing outrageous amounts and justifying it on top of that , an art that they have mastered .. In my opinion I would definitely not recommend them to anyone who is considering a move as a tenant , and for what they put us through with the process post move out, i would not wish that even upon my worst enemy. read more

Robert is fantastic! My experience with the company has been exceptional. Robert and his company seamlessly manage my condo and consistently provide me with a report each month. I would highly recommend using this company for your property management needs. Beyond that, they did the search for my tenant and it has been a dream. She has been an ideal tenant in payment history and in taking care of my condo, as well as being an ideal neighbor. Robert did a 6 month walk through check of my place and reported that the condo is in the same condition as I left it. My neighbors report that she is quiet and respectful. I appreciate that a great deal. The last thing I want is a tenant that disrupts the community. read more

They were abusive and unresponsive to me as a tenant. While I was on the property, I wrote them emails about property issues such as landscaping maintenance, pest control and other issues, and they completely ignored them, not even an email response back. They also altered the leave date, and I haven't heard from them about my deposit. Below you have a picture of the state of my backyard, even though it was in the contract that they should do backyard maintenance every month. These people were a massive pain to deal with. I would recommend not to rent from them. read more

Have more issues with this property management company. They don't have a very good working relationship with the tenants. As far as maintenance goes they are not very quick to get things done and leaves the coordination to you and their contractor. when the contractor doesn't show up after a set appointment they say its not their responsibility and dont care if you have to reschedule. This means more time and money on the tenants part. They don't realize that you have employment and have a job to do and is required to show up for work. Very sad on the property managements side and causing friction. read more

This property management group took over a property that was managed by my landlord for years. My landlord was great responsive and fixed problems in a timely manner. It took Cal West six months to fix a leaky dishwasher that started causing damage to the cabinets and subfloor. When I mentioned that there was damage they told me I would be responsible. Then they admitted that they forgot to process the work order. Now there is black mold all over the kitchen and the floor had to be replaced it should've been a simple fix. I would not hire this company to manage any properties. They are totally inept, lazy disorganized and unresponsive. They used contractors that didn't have a license or bonded insured. In addition they are friends of the owner Robert Collins. When I requested the contractors info they refused to provide it. Look at the other reviews I think people have had similar experiences. I feel bad for the owner, what could've been a simple cheap fix turned into a multi thousand repair dollar project. read more

We just terminated a three year relationship with CalWest Property Management and, overall, it has been unpleasant. They are fine as long as you have no problems but as soon as a problem arises, they stop communicating with you. In our case, this ended up costing us money. We had tenants that would not move and they refused to begin evictions as we requested. When tenants finally moved they damaged the property and, instead of charging the damage to the tenants deposit, they charged it to our deposit. Tenants were refunded money. CalWest kept our deposit. Property owners, LOOK ELSEWHERE This company will not look out for your best interests read more

The lady and man who refused to give me their names told my wife and I to fuck ourselves for asking questions about the property and call me a fucker.. Calwestrent are assholes my wife and I are looking for a hike in San Jose area to rent with our second child coming and this asshole has houses for rent that I was interested in and he curses me out for questions about the property.. making racial remarks towards me ain't cool and I'm reporting this bastard to the authorities My wife and I live @360 residents downtown but wanted a house to rent to raise the family you asshole! read more

If I could give a zero star rating I would. I also want to note that I used to manage residential and commercial properties. I moved into a run down property that was managed by the owner. It was a beautiful house, but the previous tenants ran it down. I received lower rent, because it was run down. Within a month of moving in the owner hired HMS to manage the property. That was were everything got worse. I told them that the owner wanted them to do a walk thru to inventory the damage from the previous tenant. I had taken a picture of everything. They property management refused. One day I was outside with my 5 year old watering the grass when sparks came out from our water spicket. I called immediately and Dawn, who worked in the office, said it wasn't a big deal and she would call an electrician. I never heard back from her, so I went to the office to ask why she never called back. She called an electrician and spoke to him on the phone in front of me and told him that I probably didn't know what I was talking about but maybe he should just come out. Then she handed the phone over to me so, so I could arrange a time. He asked me if I was in the room when she was talking to me. He couldn't believe that she would talk to me Like that. I expressed my irritation with her about her lack of customer service skills and left. She called me an hour later and said that after thinking about it, the electrician thought my problem was more serious than thought. He came out to do over that there was a electrical wire wrapped around the main cold water pipe. It was very serious. I expressed my concern over the house not being up to code, but no one listened. The house had knob and tube electrical and grease leaking out of the old chimney into the wall that has the gas line that goes to the stove. The house is on Park Ave and Fremont in San Jose. It is 100 yrs old. We gave notice to move out due to financial hardship, safety and the property mangers being incompetent. The week we were to move our main driveway was blocked with the city tearing up and re doing the sidewalk and curb. We couldn't move. I asked the workers why we weren't notified and they said they contacted the property management. ------------------------------ My public response to Robert's reply: What I have stated is fact. You chose to keep responding in Yelp instead of email. Did you not refuse to see the property when you took possession as the property manager? Did not not refuse my photos to show how bad the condition of the property was when we moved in? Did you not send us a Security Deposit saying we owed over $5,000 of damages, that we told you we had proof it was from tenants before? So if that is true, then you were dishonest. That is not slander. I am not extorting you, I am giving you a chance to do the right thing. I am still going to BBB either way. I was saying that if you right the wrong you have done, by sending us to collections, we will think about going to an attorney. You also say you want to act with integrity, but I had Yelp remove quite a few post that you had your friends post to give you a 5 star rating. You had my first post taken down before that, not even sure what was in violation. (Maybe because I named a worker in your office.) There are many reviews here that list names of your office staff, but you did not have them removed. Is that acting with integrity? read more

In my profession, I work with many property management companies and I have to say that Stephanie is one of the most professional and knowledgeable people that I have the pleasure of interacting with. She is always kind and on top of things. Work orders are sent to us and taken care of very quickly and she goes above and beyond to follow up on the job status to ensure that her clients are taken care of. I recommend trusting Cal West HMS with your property needs. Big thanks to Stephanie for being such a joy to work with! read more

Home owners BEWARE!!! this guys are unprofessional and disrespectful. I called yesterday to schedule a viewing of a property. The girl who answered the phone schedule for today 11am and asked me that if I have to cancel please be respectful for their time and let them know. Half an hour later we get a confirmation text with a wrong address. We called to make sure we meet at the address we wanted to see and a guy name Kyle told us it was a glitch in the system and we are infect meet at the right address. Today I get another confirmation text with a wrong address so I call again. A VERY RUDE lady answer and start with "we don't have your name in the system" when I insist I have two text messages from them she said the people who show the houses called in sick. Me and my fiancé took time off from work, the least they could have done is call and cancel. This is not the company you want to represent you as a landlord. And as a renter, I wouldn't work with them even if they were the last property management company in the world read more

I won't suggest renting through this agency, they will try to take away your whole deposit, while giving you stupid explanations for the breakdowns read more

viewed a property, wanted to apply then the agent says: "wait with filling the application I need to check something".. than suddenly she says another one has filed an application and has been approved, so you're out. This is really unfair and disappointing, because of that we missed the house we wanted to apply for. Thanks! read more

I reached out to Cal West to inquire about a home listed for rent in San Jose. I got in touch with Manuel Dominguez. I sent in a list of questions and got a response to 1 of my 12 questions. His answer was he is not at liberty to answer the questions, except for 1. I asked simple questions such as can i use the wood burning fireplace because some places don't allow the fireplace for use. Or when will the yard be fixed because in the listing it states it will be fixed soon. Other questions like is garbage included in the rent because it wasn't clear in the listing. Simple questions but i was shrugged off as if I was a bother. This is a home i am looking to rent for my family, and i will definitely have a long list of questions to ensure its the right fit. So getting a response that implies thats too many questions and didn't even answer any but 1 is super unprofessional! Be more attentive to possible renters and take the time to answer their questions about a home they are potentially trying to move into with their families. read more

I am currently renting my house through Cal West as an out-of-state home owner. I am satisfied with the level of service I receive, though sometimes it takes a couple of follow ups to get answers to my questions. What gives me true piece of mind is that they do regular check-ins on the property (pictures and all) and they will schedule yearly maintenance (gutter, roof, chimney inspections) so I know that even if my renter's aren't treating my home as their own, it is still getting regular maintenance and check ins! read more

My husband and I rented a 2 bedroom apt. in south San Jose, from April 2012-August 2013. We had a great experience. I especially appreciated the ease of paying rent and submiting repair requests online. Repairs were completed in timely manner. One major problem we had was a burnt out wire in one of the burners as well as uneven stove (it rocked). The repairman was able to fix both problems the next day! After living there for a year we learned we could have requested a pool pass. I was dissappointed we hadn't learned about this earlier, but we made good use of it until we left. We moved for my husband's work. Otherwise I could have seen us staying there for many years! Sad we had to leave. Great to have rented from Rob, Dawn, and Denise! We miss you guys!! -W&L read more

Cal West has been my property manager for over 30 years. Competent, friendly, aggressive, and business acumen are the characteristics of Cal West. read more

If I could give negative 5 stars I would. Please do not rent from this company!! I was a long time tenant and took extreme care of the property but when it came time to leave things went bad. First off the check list is extreme and unrealistic for a old unit but we followed it to a T anyways. After paying $500 to get everything cleaned they came up with bogus deductions that were not pointed out during our walk through. In fact I pointed out a faulty smoke detector and was told to keep it off the wall. Low and behold they charge me to have it put back on the wall despite telling them it was broken. Robert admitted to the faulty unit but still refuses to rectify the situation. Even when situations are black and white they still find a way to do shady business. Oh and don't count on getting a hold of anyone when you need them! Its very convenient how often they "just stepped away from the desk". Rent elsewhere!!! But if for some reason you do business with them make sure you document everything!! They will find every way possible to take money from you and magically find something broken. read more

If I could give this company negative stars, I would. There are no words for the incompetence of this company. I have no clue what kind of vetting they do for their potential tenants. They cannot do an eviction on my behalf. As a result, I had to hire my own attorney. They cost me an astronomical amount of money in repairs (one year's worth of rent in damages caused by the tenant) and 4 months and 10 days of nonpayment in rent. They transferred utilities in my name without making sure the tenant had vacated the property. If there is a breach of contract, they will do nothing to address the issue. So if you sign a contract that says no pets, but you decided you will have one, no problem. There will be no consequences. You pay a monthly fee for their management services, and every time there are repairs to be done you will be charged an additional 10% if they have to coordinate the work which is detrimental to both landlord and tenant since it discourages getting repairs done quickly and efficiently. They allowed tenant to get their own repair person so you will never know if the work was done properly or if it was vetted by a licensed professional. A faucet leak simply has to be addressed by a professional plumber without delays. The kitchen floors were warped. Should I wonder how that happened? If you ever want to get an assessment done to your property, you will need to ask for it and pay an additional $150. What is the purpose of their monthly fee? read more

We have been renting from Cal West H.M.S for six months now and have had a positive experience. Any issues have been resolved in a timely fashion and everyone is professional. What puts it over the top for me though is Denise. She is so personable and really takes the time to know us as a family. She is professional, thoughtful and truly a kind person to work alongside. She mixes the right amount of concern for the property with concern for the tenant to present respectful interactions. read more

Talked to Julie today and we are getting our refund. She was incredibly nice and informative! The day of my viewing must have been an off day for her. Defintiely going to give it another shot read more

I had very bad experience with Cal West. Apart from small issues while my tenancy for over an year, I had major set back when they returned my bond money. They returned less than 1% of total amount. Even though they did a pre-move-out inspection on my request, and confirmed in "writing" that property is very well kept. There were NO issues they reported while this inspection. But when they returned bond money, they charged me for FULL apartment paint, carpet clean, and other general cleaning. I think most of agents are crooks, they know that no one have enough time to fight them back. So they try to keep most of the bond money as shamelessly they can. In my case I am planning to drag to the court. read more

Just about the worst property experience I have ever dealt with. The owners of Cal West - Julie Collins and Robert Collins and their employees are very difficult to deal with. They LIED to me, numerous times. They take forever to fix issues and on top of that, if you report a potential issue and then there is no issue - they want to charge you - the tenant. I would stay away from any property that is owned by CAL West HMS. If you are a property owner, I would stay away from them as well. I have talked to the owner of my property directly and they disliked Cal West so much they decided to find a new property mgmt company. TERRIBLE SERVICE! TERRIBLE EXPIERENCE! VERY UNTRUSTWORTHY! ------------ My Public response to Robert Collins response: Hi Robert Collins - Why would I believe you want to be helpful - if over the 5 years I lived in my house YOU WERE NEVER HELPFUL. You are only now concerned about my issues because I left you a poor review. It is good to know that you are only motivated to fix issues when they benefit you. I had numerous interactions with you and always found your wife and you to be incredible hostile and untrustworthy. When you become a business owner, you should do so because you want to help people. You on the other hand come across as someone who is only interested in his own business. You are a disgrace to all small business owners. read more

My roommate and I randomly found HMS through one of their online listings, and it was the best find we ever made. I called HMS on a Wednesday, and viewed the property Friday. Our application was approved that day, and my roommate and I signed the lease the following Monday. We dealt directly with Jilene, and she was incredible. We have now lived in our apartment for a little over two months, and couldn't be happier. The staff here is very efficient, and extremely nice and helpful. Our maintenance request was answered the same day, via email and phone call, and everything was addressed and fixed in less than one week (it would have been sooner had my schedule allowed for this). I really love their online rent payment, as you can set up an automatic reoccurring withdrawal. What a time-saver. I don't know why there are any bad reviews for this company, I completely recommend this business, and couldn't be happier with the service that I have been provided with. read more

We've rented a place from Cal West since Oct 2013 and the process was pretty simple, apply online on their website & then submit the supporting documents (pay stubs, etc.) The staff are very kind and respond via email or phone really fast. Denise stopped by for a quick 6 month home check to make sure we didn't punch any holes in the walls and she remembered what we talked about during the viewing which was 6-7 months ago! We actually came across two issues at our place. One was the stove burner that didn't really fit the hole so I emailed a photo and I received a response super fast and the maintenance guy came to fix it at our earliest convenience. The second issue was the heater, the pilot was off so I sent an email to request to turn on since winter was approaching. Again, the response was really fast and Cal West requested we contact PG&E to turn on the pilot (safety protocol even though the maintenance guy could have done it but we're glad PG&E did it). PG&E discovered that the heater was producing a gas (can't remember which one) at a dangerously high level so the pilot could not be turned on. PG&E provided a slip of the service which I emailed to Cal West and again, fast response, maintenance guy came out at our earliest convenience to check it out and determined a new one is required which he installed at our next earliest convenience. Cal West accepts payments (e-check or credit card w/a fee) and maintenance requests online as well. I haven't used the online maintenance request but the e-check is very convenient, saves a stamp from mailing a check and a drive down to San Jose! Overall, happy with Cal West. read more

Cal West Property Management does not care about tenants. They do not even know CA renter laws. I have been putting in requests for repairs for years, but things are not happening. We had a walk through when they first took over a few years ago at the beginning of the pandemic, but they didn't do a thorough inspection. Basically, the only thing that was addressed was the leaks in the ceiling, which basically ended up being a bandaid. It's leaked every year when it rains since we moved in 9 years ago. You can't just patch a spot and leave mold trapped in the ceiling. We've complained about not having deadbolts that are required law. They said there is no law. You can easily look that up. See link. https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=1941.3&lawCode=CIV. We have chunks of drywall around the bathroom window that needs to be replaced, missing grout on kitchen counters, hood vent needs a screen, theres a hole on the wall behind my bathroom which causes a huge draft that was never repaired, etc. The list goes on. And none of this is new. It's been like this since we moved in. Empty promises from previous owner to new management. They asked me to provide photos, and I did it right away. No response. Now they are telling us rent is going up, yet they have not fixed anything. I wish I could afford to move. read more

Honestly one of the best, friendliest, professional and efficient apt management company I've ever dealt with. Kyle was friendly and welcoming during the viewing of the unit we were interested in. Denise and Robert were both great upon signing the lease and move in. I would definitely recommend this company for any of your renting and management needs. read more

Robert is rude to the tenants of the properties that he manages. He tries to intimidate tenants into doing what we wants, and puts "For Lease" signs up when he shouldn't. Don't lease from anyone that uses this company for property management. read more

If i could give them 0 stars i would. First off, my boyfriend and I are looking for an apartment to move in together. We found a nice, quaint apartment offered by cal west. We met with the manager, 'Dawn' and toured the place. It was decent, so we made the decision to pay the 25 dollar a person credit check/application fee. Dawn is not only very unprofessional but is very, very rude. You would think someone who is trying to get tenants into the place would at least be somewhat decent to their potential tenants. The whole time she made nasty comments throughout the whole process, but hey we liked the place so thought it would be worth it. After shelling over 50 dollars she slyly mentioned that she has to pay a 50 dollar parking ticket (i wonder where our cash went). Long story short, she said she would call us about the apartment and whether or not we got it. Needless to say she never called, not even to tell us we didn't get it. Its a shame this property management place offers many apartments around the south bay area. If i could give any advice it would be to avoid working with this group. They are a big scam and an honest waste of time. I see that there are mixed reviews about this place, but if you are looking for an apartment try dealing solely with the owners or other management groups. read more

There's a reason for reviews, recommended or not. I read ALL of them. Too bad I didn't even think to yelp HMS before we rented with them. Our experience resonated more with the negative than positive and closer to the "not recommended reviews". They have some nice people like Jilene and Stephanie who responded to most of the problems like a garage door battery dying and quirky light bulb replacement fixes for older homes. The difficulty appears to be handling more complex matters like a crack on an exterior wall that caused moisture and leaking issues, and early lease termination. Their solution was to caulk and then paint over. We didn't think that would solve the problem and of course a year later the hardwood floors buckled. Then we started to see more pests like silverfish enter the bedroom. Pretty gross. HMS sent out a maintenance guy twice within the year to take measurements to replace the window and fix the problem, but it never happened. There was mention they would replace the old sliding glass doors and that didn't happen either. The frames of the doors were extremely dirty with caked in dirt and cobwebs, but we didn't notice them at first until we moved in. We just saw the bathroom upgrades, new blinds and new paint. We were eventually told the house was not professionally cleaned when we moved in (which explains a lot) and yet they expect us to do that upon moving out! Kathryn was our contact and seemed nice, but after a year seemed distracted and forgetful about the fixes that were being done. She would forget maintenance appointments and text me assuming they weren't done when they were. Then she forgot to show up for an appointment which was a waste of my time. These probably aren't a big deal for some, but people like my husband and I who really stay on top of stuff were surprised. We are busy parents, my husband travels a lot, moved to the area for a private school and like everyone else life is pretty hectic. We consider ourselves excellent tenants never late on rent, kept the place cleaner than when we got it, and have credit scores above 800. We tired of managing fixes not to mention the warping floor, and we moved at the end of the second year having to "break our lease". We decided to buy again and it's hard to time that with a nice clean finish to a lease, but with such a hot rental market in Los Gatos a landlord can't complain of not finding a new tenant. I can see the upset on their part as we had just renewed the lease, but HMS likes to send you a request to renew 1.5 months before the lease actually ends and only gives you 7 days to respond to it. Well it coincided with our months of home buying and most should know what that's like here in the valley. We ended our lease before it actually expired, but they wanted us on the hook under a technicality. There was no ill intent to leave HMS/landlord high and dry as that's not who we are, but HMS is dealing with this unethically with Kathryn telling us our rent will stop once the house is cleaned and keys turned over, but she did not honor that. She also told us the new tenant was assuming our lease and will move in a few weeks after we vacate, and that the landlord wanted to make the fixes to the house they've neglected to make before the new tenants moved in! Kathryn said she told the landlord that charging us rent while we've already vacated to do their fixes was not legal and we agreed. Then we get a call from Carrie who seems to be from their accounting end after we've moved out, telling us we missed our last month's rent when in fact it was their error. It appeared they closed us out of their auto-pay system, but weren't aware of it. Either way, no one from HMS cared to elaborate. Carrie is rude and her job must be to deal with collections, but we didn't deserve that. Now, Kathryn is nowhere to be found and they've sent us a bill in the amount exceeding what we we've agreed upon which is paying rent up until the new tenant moves in. So in reality, they're making fixes they should've made a year ago, but doing it on our dime. This is disgusting. We've informed our realtor to have their rental clients stay away from HMS! As homeowners we will never, ever hire them to manage our rental when the time comes. We would never advise our friends to use them either. They're clearly disorganized and unethical when things don't go their way. It doesn't pay to be a good tenant with them and these folks deserve tenants who destroy property. Update: It's funny how they say all we needed to do was to just talk to them. Well that only helps if they return your call! We disputed their additional charges and like another Yelper, they sent us to the collection agency. Wow. That was their way of dealing with the issue and forcing you to give them what they want. Nasty folks. We will remember them. read more

Wish I could give no stars. This Managment company has been a disappointment from the day we moved in. We've been told "What do you expect it's a 100 year old house", "If you don't like it you don't have to stay, just pay us to find a new renter", "the electrician said there was nothing wrong with the switch, he only replaced it because you asked him to, he didn't think it was a causing you to get electrocuted. Your going to have to pay for the new switch being installed". Good luck to anyone else stuck in a lease with these guys. read more

HMS used to be a great property management company, Cal West was never a good one. Sylvia and her Son Troy had made HMS a pretty good company, but after Cal West took over, it has been as bad as it gets. I could never even contact the property manager and she couldn't rent the property in 3 + months. It's better to keep ur property empty than giving this company for management. I wish I could say better things than this, but its simply very frustrating to deal with them, I had to switch out after 7 years or so. P.S. Please scan the reviews separately as an owner or a renter. My comments are purely from an owner's prospective. read more

My experience with this company was awful! Not only were they unorganized, but they were slow to respond. This disorganization and miscommunication between this couple was an attempt to wear me down and make me go away, so I just stopped pursuing. I am a first time landlord and instead of putting my mind at ease, they gave me the worst experience! read more

After renting through private parties the last 2 places, I'd have to say it's definitely a breath of fresh air dealing with CW. Most of the time, my communications have routed through Denise and she's been real good in responding and/or addressing issues in a timely manner. And they respect your privacy! I've had landlords show up unannounced and use their own key to let themselves in. 1) Creepy 2) Suspicious 3) NOT COOL!!! I think the best piece of advice I can provide to anyone who is considering renting through them is to READ WHAT YOU ARE SIGNING. 95% of the issues we were reaching out for assistance with in the first year were addressed in our lease agreement. Without throwing it in our face or being rude about it, they followed up and asked if we followed the steps outlined in the agreement before sending out someone to look into it. Regarding sending out service techs, with the recent heat wave during Memorial Weekend...our AC went out. We followed the steps, nothing happened...notified CW, and within a day we had AC again. Hopefully this will be the last landlord/tenant arrangement we're in before we get our own home, but...that's not a bad thing either. read more

Hello All, I would like to say we went above and beyond to keep the home we were renting clean neat to the point where I would put cardboard under my car because I know it had a small leak . Every time we had an issue they would blame it on the owner for the slow response time . We paid for landscaping as part of the lease and after the second month and calling someone final showed up every other week again they blamed the owner when I asked for a credit for the past two months of landscaping he just laughed and said it was the owner. After a number of issues with slow or no response we finally vacated the home after the year lease was up. This is where I give them one star and zero if it was possible. KISS YOU DEPOSITE GOODBYE!!! I asked if they could recommend a house clean "no" so I hired a crew to come in and clean the house from top to bottom. They still charge me outrageous prices for things. They made up fake charges to clean $150 to clean a fridge that was cleaned. $40.00 dollars to replace a light bulb in a fridge. This one is the best ! $180.00 to replace a mini blind that I bought and installed and just forgot to remove because we had a death in the family and under lots of stress during the move . When I called ( at least 5-7 times)before I actually spoke to Robert he would never get back to me even after several emails .I sent him photos of the home the day we moved in and there was clearly no mini blinds and he admitted he would give me that money back he stalled and again call after call nothing. Eventually when I did get in touch with him he told me he did not represent the home owner anymore so it was out of his hands. That's total BS because he was in charge of the property.. SO IF YOU DO NOT WANT YOUR DEPOSITE STOLEN FROM THIS FIRM I DO NOT USE THEM. They know what a process it is to take them to court to get your money back so they bank on that and steal !!! read more