We have rental properties that we managed ourselves until we decided we needed a professional to help us out because juggling everything became more than we wanted to deal with. We researched several companies and spoke with each to ensure we understood what we would be paying for. When I spoke with Desiree she was very patient and a great listener which I greatly appreciated because we felt like we had a lot to "dump" on her. She answered all our questions and gave us the most confidence over the competition because she oversees everything and nothing gets past her without getting the stamp of approval. We also needed work on a unit that we recently purchased that had a kitchen that was demoed when we bought it. I had already received 3 quotes from licensed and insured contractors that were through the roof. When I spoke with Desiree I gave her the run down of our properties and also mentioned we needed to complete a kitchen for our latest rental. She offered to have Artisan builders provide a quote prior to me signing any agreement or contract. We received a reasonable quote that was less than the 3 prior. Remodeling for us has always been a challenging process with contractors. Reno was hands down the best at his craft, timely and affordable. We couldn't have asked for more. 6months later we have been very happy with the professionalism, responsiveness and peace of mind Desiree has provided. We feel the service we are getting is worth more than what we pay and are happy to have found Metro Property Management. read more

I have been a client of Metro Property Management for two years. At the time when I was looking, I checked a number of other companies in terms of the price they charged and overall how I felt about them in person. Metro Property Management turned out to be one that was charging the most reasonable price in terms of monthly commission and other fees for renting my house out. In terms of quality of service I didn't know what to expect - as it was my first property to be renting out through a third party - until I met with the agent at the house. She was so passionate and knowledgeable about the neighborhood and the history of the houses that she earned my trust in no time. After two years of being with them, I attest to their dedication to their clients and professionalism and would recommend to anyone looking for property management companies. read more

Excellent property manager. Great service. Desiree is always available with questions we need address quickly.

Do not use this company. They lack integrity. Desiree didn't disclose an important fact when we started - she uses her husband's company Artisan Builders for most of the maintenance work. Yes, it was in the fine print of the contract but it was her ethical responsibility to also mention it, and she didn't. She managed multiple units for us and maintenance expenses were astronomical - in fact, five times the amount we incurred with a previous manager. And the money went to Artisan. She was smart about it - it would be multiple small expenses of $300 or less with each property and across all properties, so she didn't need us to authorize them. Together, they added up to thousands of dollars. She always brought in other quotes that were much higher than Artisan's when we asked for multiple estimates, but when we took a look, those estimates were not even for our properties or projects. And once we told her not to use Artisan, her professionalism and service dropped to a zero. She was rude and unavailable during business hours. She double counted leasing and property management fees and refused to return them when we discovered this. So again, do not use this company if you want a property manager who you can at least trust. read more

DO NOT LET Mike and Metro Property Management manage your property/rental. Not only is Mike not available when you need him, but Mike does business with an overpriced contractor who does poor quality work. I can only speak as my experience as a tenant with Mike who represents Metro Property Management. He does not have a clue when it comes to basic building construction and tenant/renter laws. He is a walking lawsuit waiting to happen and is as dishonest as they come. Metro Property no longer manages the property as either the owner or HOA grew tired of Mikes antics and we could not be happier. read more

I called this company today from an ad I saw on Craigslist and the woman who answered said her name was "Sandra" and when I asked about the rental I saw, she said it's being rented. Bummer. I casually replied, "Oh, you got someone to take that off your hands already?" She then replied with a very dry sarcastic, "Yes we got someone to take it off our hands. Lucky us." Sounded dead inside and very foul to hear that tone. And I as I started to ask, "Do you...[have any other rentals in San Jose available?]" she just said "Ok goodbye." And that's it. I was hung up on. I know she heard me start to talk. Sarcastic. Rude. If you don't like you job or are having personal issues or a bad day, don't take that out on customers of your business. read more

I had to dig up my old Yelp account, and do a password reset just to write this review. I can't really write a solid review on the services this company provides to it's tenants, because they lost me as a customer before I became one. My girlfriend and I were in the middle hunting for an apartment. We found a nice unit in San Jose, good price. I worked through the current tenant and was passed off to Mike Sarvis. Mike was professional and upfront with what was required. After he answered all of the questions I had, and paying the $70 application fee, I was then passed to Sandra (Sandy) Sarvis. That's where the whole thing took a nose dive. After sending in the applications and pay stubs containing all of the relevant and required information, she continued to email us the same cut and paste request for information. I am military, so my pay stub is an easy to read document called an LES, listing my salary, housing allowance, allotments etc. I wrote her an email explaining exactly where to look for the required information. The next day (27NOV) I got a call from her. It ranks as the single worst customer service experience I have ever had. Not only did she tell me my "rank and service meant nothing" to her, while trying to say something completely different, but she struggled in explaining, clearly, what was simply required to move the process forward. She also explained to me that she was a "little busy today" and would "see if [she] gets around to" working anything concerning our application. After going on about "how [she] does business" in an increasingly aggressive and hostile tone, she then goes on to telling me that I "present myself already as a bad tenant" because I am "arguing" with her. After threatening twice to hang up on me for asking questions, and providing no clear directions, we gave up. Throughout this one month process, my girlfriend and I have qualified for three separate other properties with absolutely no problems. Never in all of my experiences have I had poor customer service decide such a major life decision. While you might expect service like this from time to time at a retail store, to have such poor customer service at a property management company was unexpected. Like I mentioned in my email reply to them letting them know I was going with a different property, I am glad I seen this side of the company now, before I really needed them for something a year or more into the lease. If you get Sandra/Sandy on the phone, ask for Mike or hang up. read more

I've worked with MPM for almost a year now for my rental property and have been very pleased with my experience so far. Mike is great at taking care of all the paperwork, rental postings, potential tenant screenings, etc and I never had to worry one bit about the whole process of finding a tenant. He does the research on different vendors so that we have options to chose from (ie. cleaning services, etc). For any issues reported by the tenant, Mike has always quickly communicated this to me so that we can make a decision on how we can quickly resolve the problem. Mike is very professional and a pleasure to work with, I definitely recommend MPM for any residential property management! read more

I rented a condo near race street through Metro Property Management. The process went very smoothly, including meeting on time to show the property, the paper work and eventually access to the property to move in. No issues at all; very pleasant to deal with. I had two issue with maintenance that were dealt with immediately. thumbs up.. read more

Mike and company were wonderful. When I was finishing up at university, and a brand-new hire in the East Side Union High School District, I had ONE weekend to find and secure a place to live before the school year began. I was relocating from Santa Barbara, so it was extremely important that I have a strong management team that was willing to work with me and complete the process while I was traveling back and forth. I am happy to say that Metro was that team, and I can say with complete confidence that you will not be disappointed with their service. read more

Worked with Mike Sarvis at MPM for an year when we rented a townhouse in San Jose. Mike was patient at our walk through with three overly anal people nitpicking over every little thing. Almost all the concerns we had at the walk through was addressed by the time we moved in. The only thing that wasn't was that some of the drawers still had nastiness from the previous folks left in them. But that blame should fall on the cleaning folks. During our stay the maintenance guy they used was quick and responsive, which is a huge plus. We were hoping to stay longer at the property, but the house was sold by the owner. read more

I am writing this review as a tenant who lived on one of the properties managed by Metro Property Management in the San Jose area. Mike Sarvis, one of the founders of the organization, was personally involved in managing our tenancy during the duration of our stay. We stayed at the property for 2 years and had the most pleasant experience with respect to property management. We never had any issues during our entire stay and we always got a response to any questions or requests we had for Metro Property Mgmt. We greatly appreciated the promptness and openness of the discussions we had with them. The move-out process was also a breeze. Mike personally inspected the property meticulously during our move out twice, once during the pre-move out inspection and then the post move-out, which I believe is great news for owners of any property. He was very fair and co-operative during the whole move out process. I can confidently say that this was our most pleasant stay and move out process so far in the Bay Area! According to me, a good tenancy experience is indicated by how less one has to communicate with the property management during the stay or after it. The lesser the communication needed, the better is the experience. We had to communicate with Metro Property manage for just the bare essentials, which is great!! ... The only flip side of it was that we missed an opportunity for the sparkling and friendly conversations with Mike whenever our questions were readily and promptly answered by him just over email. I highly recommend the services Metro Property Management for tenants and property owners alike! read more

UPDATE: We recently had problems with our neighbor causing damage to our unit. Mike was available within an hour of my phone call, which was after business hours, and he quickly got contractors to the unit to assess the damage and start doing work immediately. I was impressed with the work, their willingness to work with our needs (allergies and chemical sensitivity), and their commitment to doing the right thing for not only the owner but the tenants as well. read more

I am leaving a review as a property owner. I had to rent out my home through this company because I had to move out of state. My experience was positive overall. It didn't take long for Mike to find a tenant for my property and he found a really good one who paid rent consistently on time. I had to end renting my property not long ago and he did not give me a hard time about it. He coordinated with my realtor pretty well. If I find myself buying property in the area and having to rent it out, I know who to go back to. read more

As out-of-state property owners, it was crucial that we could depend on our property management company to help us effectively manage our property and give us peace of mind. Metro Property Management absolutely did that. Since partnering with them to manage our Condo in San Jose in 2011, we have had very little to worry about! Mike and his team were able to secure a long term tenant who renewed her lease several times to live in our unit for 3 years. After recently moving out in 2015, we found that the tenant and Metro really took care of our place as it looked the same as it had when we moved out in 2011! We appreciated that our property was always occupied and you helped to keep the expenses in check. The monthly income/expense statement was always accurate and easy to understand. We found that you were very responsive and could email or call with any questions or concerns. As single unit owners that were not professional property owners, this was much appreciated, you helped keep it simple. This year when we were ready to sell, you were also there for us! Metro and their real estate team (Jeff Minarik) also provided the best deal to help us take advantage of the climbing Bay Area housing market. Jeff really took care of managing it all! From cleaning to painting to minor maintenance and repairs before sale. Jeff listed our place quickly and sold it just as quickly, getting the highest offer to date in the neighborhood. Even though we are a state away, it was a quick, smooth and easy process, we still can't believe it! Thank you so much for getting us through the tough housing situation in CA from 2011 to now and getting us the best deal when we were ready to sell! Keep up the good work. read more

Metro Property Management helped me find a renter for my condo. I was pleased when they arrived wearing masks. This was the first time I rented property and Desiree was helpful answering all my questions regarding the contract. My condo needed work done and they did the work at a fair price. The work was done in a timely manner and they found a renter as soon as the work was done. read more

We've had extremely poor experience renting through Metro Property Management and Mike Sarvis. He deducted over $900 from our deposit for carpet cleaning in a 3-bedroom townhome and charged us $110 for changing two light bulbs!! RIDICULOUS!!! We had full deep cleaning professionally done prior to moving out and during walk through, Mike repeatedly mentioned about how great we maintained the property and that the home looked in move-in condition. He agreed to only charge us for shampooing the carpet in the living area, which we did not expect to be more than $100-$200. We are still trying to dispute the charges and get our money back from him. Renters beware when you're dealing with Mike and his company!! Replying to Mike's comment: There were no fake receipts. We used a professional cleaning crew that works for InstaMaids and have receipts and a copy of the check paid to them. Mike tried to add on all sorts of additional expenses such as cleaning exterior windows and screens for a town home unit. To top it all, he was very rude and abusive in his emails to us. We are working professionals and have never encountered such deceitful and unprofessional businesses before. TERRIBLE CUSTOMER SERVICE! read more

We had nothing but a great experience with Metro Property Management. Very professional company and great staff. Shout out to Reno and Desiree, always a pleasure to work with them. Great communication and always quick resolution. Would highly recommend to both landlords and tenants alike. Thanks again! read more

All I will say is DO NOT RENT FROM THIS COMPANY, Mike Sarvis is a scum bag. He will charge you for anything any everything when you move out so make sure if you do rent, document everything. Also the person, Reno B who gave a good review works with/for Mike and is a contractor who fixes the houses. Reno will report everything back to Mike so do not trust him or Mike. I am just thankful I am no longer rent from this horrible company..... Also note more bad reviews of this company do not show up in main review pages and are not calculated into his review score. If it was he would have like 2 stars, which is more than this company deserves. read more

One of the most unprofessional companies I have dealt with. I had to call 4 times and a few emails before I could get agent to call me back. I was basically told I was not called back because I noted I was self employed. I make over $100,000 year. I don't need your attitude or your rental. read more

Great service! Thanks Desiree for an overall great experience. I wish everyone was this dedicated to their clients. I look forward to working together in the future. Thanks again! read more

I've been reading the reviews & I'm stunned that everyone had something good to say... Although all about Mike. I'd like to speak with Mike!! I've been calling & leaving messages regarding a rental listing fir 2WEEKS!! I finally even asked this "Sandy" woman to simply TEXT me if it was gone! I just want to know! Still no call no text... I actually emailed first & I believe it was Mike that emailed me back to tell me to call the office... so thank u Mike for being the only one to contact me at ALL from MPM...can u tell your staff to please return messages.. read more

Metro Property Management has been an absolute life saver for me. I have 2 rental properties that are now in their hands and I can sleep soundly. For years I rented the units myself only to find myself with lousy tenants who not only damaged the property but also failed to pay rent multiple times!! When I was in between tenants a friend of mine recommended I try a property management company and gave me Metro's information.. I called them and the owner Mike came out and met with me. Mike explained all their services and within a month had both the units rented to extremely qualified tenants. That was over 6 months ago. Tenants are still there and not one rent payment has been missed. I couldn't be happier. read more

My wife and I recently renewed our lease with MPM for a fifth year. We absolutely LOVE our townhome, which is far more luxurious than any comparably (or even pricier) apartment. Over the weekend, we encountered the need for an emergency repair. The prompt, professional and perfect repair reminded me that, during the four years we've been in the unit, no request for repair has ever been met with anything less than perfect service. Mike clearly knows how to select the absolute finest in contractors, and his immediate reaction to repair needs is so gratefully appreciated. You can pay more elsewhere, but you can't get better value for your money than with Mike and MPM. read more

Metro Property Management does a great job managing our rental property. As a property owner, we know that Desiree will handle any issues quickly and efficiently. We are always kept informed of what is going on, and our tenants couldn't be happier. The company's recent transition to new ownership was seamless. We expect to be working with this company for as long as we own rental property. read more

They were my property managers for about two or so years and it was the best experience I have had renting. I rented a studio at The 88 and the building was amazing and my unit was great. Anytime I had an issue, which was very rare, they immediately and efficiently helped. The move out and in and frankly the entire stay was painless due to their professionalism. This was the first time I rented from a property management like this instead of one of those big complexes. With Mike and company you really felt like you were their most important renter. These always keep their word and promises. Highly recommend for renters and people looking for someone to manage their property. read more

I rented a property from Metro Property Management for one year, and had a very positive experience with the management. Over the course of my tenancy the property received a number of improvements, both requested and otherwise. Mike was always very responsive when I had concerns and dealt with them promptly and effectively. It was clear that he wanted the property to be a comfortable place to live, so he always seemed glad to hear about any problems that arose because he viewed them as opportunities to improve things he hadn't known were in need of improvement. It was a great feeling to know that my landlord was not merely aiming to preserve the status quo of my apartment, but to steadily improve the quality of living for all the tenants. If I ever return to the area I would be glad to rent another property managed by Mike and his team. read more

I just finished almost 3 years tenancy with Metro Property Management. I was extremely happy in my home during that time, all my concerns were addressed, Mike and Sandra were helpful and flexible while I was negotiating my lease as I searched for my new home. The move out walk through was a great and Mike returned my full deposit in less than a week. Could not have been a better experience. I am so grateful! All in all I was highly satisfied and would whole heartedly recommend Metro if you are looking to rent. read more

Metro Property Management is a great management my grandmother and I had rented a property from them we had Mike Sarvis as the manager and he was excellent every time when we had a problem he was on top of it from the plumbing to paperwork he was very helpful read more

My experience with Metro was ok-bad-good...let me explain. The "OK". When I met Mike (the owner) to go over paperwork, he said he would need a deposit check and the 1st months rent...standard procedure. The deposit check i was ok with, but my family wasn't moving into the house for another 10 days...why would I pay the first months rent if we didn't have access to the home for another 10 days? The answer, Mike was going on vacation and wouldn't be around to collect the 1st months rent on the day we were moving in, so he needed it now or we couldn't rent the home...not good customer service. My wife really wanted the rental, so reluctantly i said ok. The "bad". About 8 months into our lease the oven stopped working. Mike did a poor job of communicating with the repair person that the oven was broke and never had it replaced before we moved out. My family was without an oven for over 3 months! Mike first said he didn't have authority to replace a "big ticket item" without the "OK" for the owners, who where on an extended vacation...NOT MY PROBLEM! Later, Mike said his repair person was trying to contact us and we weren't returning his calls...NOT TRUE...he never called! Why would we want to live without an oven for 3 months?!?! Mike completely dropped the ball and didn't take responsibility. The "good". Mike was fair when he did the "move out" walk-through. Although the house was in great condition anyway, Mike didn't "nickel and dime" us on any small items. Mike returned our entire deposit. If you use Metro, stay on top of items that need to be fixed. read more

I was a tenant with Metro Property Management. My experience these past two years was fantastic. Mike was extremely professional, thorough and helpful. If at any time I had a question or needed maintenance work done, Mike was always quick to return the call and have Reno his maintenance worker sent over. Reno is also a great asset to the company. In the future I will be happy to refer others to Metro Property Management. ***Another huge plus was he had my FULL deposit back to me within a week of my move out date read more

My boyfriend and I rented a condominium from MPM for the past year and a half. When we initially saw the unit listed on craigslist, we thought it was too good to be true. But, we gave the phone number a try and, sure enough, Mike, the owner of MPM, was on the other end! He arranged for a showing the same day (and a Sunday, mind you) and the unit was absolutely immaculate. We were stoked for the unit so we were willing to put up with the extensive application process -- it's clear that MPM really wants to understand what kind of people you are before placing you in one of their units. We had to dig up a lot of old info and all of my references confirmed that Mike actually called them to make sure our stories checked out. Mike processed our lease immediately after checking all of our references, allowing us to move in mid-month because he knew we were working on a tight timeline. The only issues we had throughout the duration of the lease were out of MPM's hands -- an ant infestation and a plumbing fiasco from faulty pipes. Both were dealt with extremely quickly by Mike personally AND over the weekend. I can only imagine that a larger company would have waited until Monday to take care of the issues, but Mike must check his email and voicemail over the weekend because both times we received immediate calls back. Both issues were also covered by MPM or the condo association with no out-of-pocket costs for us. MPM also offers an extremely convenient online rental payment system, which is an absolute lifesaver when we're traveling for work and struggle to get our checks in the mail on time. Overall, if you're looking to rent from a professional group that deals with issues in an incredibly professional manner, go through MPM. Very little hassle, very timely response times on anything you need, and overall a great experience for the last year and a half. read more

I have worked with Mike at MPM for almost 8 years. He manages a rental property that I own in San Jose. Everything about Mike is professional, honest, and thorough. The tenants are well screened, which is essential if you like to receive the rent consistently and timely. I highly recommend Mike and his company. You can't go wrong. read more

Mike has been taking care of my property for almost 3 years now and I couldn't be happier. When I first decided to rent out my condo, my biggest concern was how the heck I was going to manage issues that came up from the tennants. My friend referred me to Mike and after meeting him I immediately signed up. He was very patient in answering all of my questions, explained how everything would work if an issue came up and told me not worry, and I honestly haven't! I definitely recommend Mike if you are considering renting out some property. read more

I started renting with Metro Property back in 2009, at which time I met Mike S. For 6 years I found Mike's team to be respectful, reliable and responsive. I had never rented before and only had horror stories from friends and family members of how bad it could get. The Metro team has completely changed my view of renting. They worked with the owners on issues where my request was a "want" versus a need and was very professional in communicating the decisions. After 6 years of my being perfectly content to continue the rental arrangement, the property owners decided to sell the property. Metro stepped up again by working with me & the owners prior to property going on the open market. I am very pleased to report that due to Mike & Metro's fore site I am now the OWNER of my former rental property. read more

We moved into a home managed by Metro a few weeks ago. So far, everything has been great. Mike was very professional and thorough on the initial walk through and move in process. There have been a couple of issues with the home, but Mike has been very helpful on getting things resolved quickly. I would recommend Metro to anyone looking to rent! read more

Our association with Mike Sarvis and Metro Property Management began in July of 2012. We found a townhouse on Craigslist, which was managed by MPM. We met Mike at the property for a showing and we immediately knew it was the house we wanted to rent. The application process was very easy, streamlined, and quite pleasant. All documents were handled via email except for the actual signing of the lease. We signed the lease at the same time of the walk through. Mike was very thorough in noting any discrepancies and showing us some of the luxuries of the townhouse. Mike made sure all open items were taken care of for us. The professionalism of MPM was evident right from the start. It wouldn't take anyone very long to notice the experience and the knowledge of Mike and MPM. Without hesitation, I would highly recommend renting a property managed by Metro Property Management. read more

We have a condo in San Jose area, Mike Sarvis at MPM has been manage the property for us for more than 2 years.Mike screened and found good qualified tenants. For any issues reported by the tenant, Mike always quickly responded and resolved the problem. The rent has been deposited consistently and timely. I am pleased with their service. Mike and his team have done their jobs well. I highly recommend Mike and his company. read more

I interviewed a few property managers. This one returned my call late and was totally rude and unprofessional. He was negative my property as though it would not be rentable, even though it has been rented out in the past and it ended up getting rented out after only 5 days of vacancy, getting market rate for a high end property. If you want a lazy manager who would do nothing but collect a rent check to pay himself, go for this company. read more

I have had no business dealings with this company since March of 2010, yet somehow Mike from this business seems to remember the circumstances of our limited engagement and is somehow capable of discerning who I am based soley on my yelp screen name and account details. The problem of course is that Mike is wrong. I was not a student at the time. I was a working professional. I was never treated with respect nor was I asked the circumstances of my income. As a result, I rented a house from a different real estate management company. Been here for three years and I'm loving it. read more